Level 2 Certificate in Contact Centre Operations

Level 2 Certificate in Contact Centre Operations

Wednesday, 09 September 2026 16:32:35

International applicants and their qualifications are accepted

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Quick answer

This Level 2 Certificate in Contact Centre Operations course is perfect for anyone looking to develop essential skills for working in contact centres. Delivered 100% online by LSIB, you can complete it in just one month through fast-track mode. Enrol now to gain the confidence and knowledge needed to excel in this dynamic field.

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Overview

Overview

The Level 2 Certificate in Contact Centre Operations is a short course that equips learners with the skills and knowledge required to work effectively in a contact centre environment. This undergraduate diploma, awarded by London School of International Business, covers essential topics such as communication, problem-solving, and time management. Key areas of study include customer service skills, teamwork and collaboration, and technical skills.

Contact Centre Industry Growth
Growth Rate (%) — UK Market Outlook

Content updated: 12 August 2026

Develop customer service skills

Improve problem-solving and time management

Enhance teamwork and collaboration

Gain technical skills in computer systems and software applications

Boost career prospects in customer-facing roles

Entry requirements

Educational Background:

  • Open Entry: This program is open to all applicants, regardless of previous qualifications. Whether you're starting fresh or seeking to build on existing knowledge, everyone is encouraged to apply. Higher qualifications and relevant experience are also welcomed but not required.

Age Requirement:

  • Minimum Age: Applicants must be 16 years or older. This program is designed to support both recent school leavers and those beginning their professional journey.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

  • Customer Service Skills
  • Communication and Interpersonal Skills
  • Conflict Resolution and Escalation Procedures
  • Product Knowledge and Technical Skills
  • Time Management and Productivity
  • Teamwork and Collaboration
  • Quality Monitoring and Feedback
  • Data Protection and Confidentiality
  • Customer Relationship Management (CRM) Systems
  • Performance Management and Coaching

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:

1 month (Fast-track mode): £140
2 months (Standard mode): £90

1 month (Fast-track mode) - £140

2 months (Standard mode) - £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

The Level 2 Certificate in Contact Centre Operations can lead to various career paths in the contact centre industry. With the skills and knowledge gained from this course, learners can pursue roles such as customer service representatives, team leaders, or operations managers. The industry is expected to create a high demand for skilled professionals, with a growth rate of 10.5% annually from 2022 to 2025. The career paths for contact centre professionals include customer service, technical support, and data analysis.

Contact Centre Roles
Industry Share (%)

Key facts about Level 2 Certificate in Contact Centre Operations

  • Level 2 Certificate in Contact Centre Operations
  • Awarded by London School of International Business
  • Undergraduate diploma
  • 1 month (Fast-track mode) / 2 months (Standard mode) duration
  • £140 / £90 fee
  • Online and flexible study options
  • Covers customer service, teamwork, and technical skills
  • Enhances career prospects in contact centre operations
  • Non-accredited programme, not regulated by an authorised institution/body

Why this course?

The Level 2 Certificate in Contact Centre Operations holds significant importance in today's market, particularly in the UK. With the contact centre industry expected to grow by 10.5% a ually from 2022 to 2025, there is a high demand for skilled professionals. This course provides learners with the skills and knowledge necessary to excel in customer-facing roles. By studying contact centre operations, learners will gain a deep understanding of the industry, including customer service, team management, and technology. }<> }<>

Who should enrol in Level 2 Certificate in Contact Centre Operations?

The Level 2 Certificate in Contact Centre Operations is ideal for individuals looking to start or progress in a customer service role. This course is suitable for those with little or no experience in the contact centre industry, as well as experienced professionals looking to upskill or reskill. The course is also suitable for those looking to enhance their career prospects in customer-facing roles. Key characteristics of the ideal audience include:

  • Little or no experience in the contact centre industry
  • Experienced professionals looking to upskill or reskill
  • Those looking to enhance their career prospects in customer-facing roles
  • Individuals looking to start or progress in a customer service role
  • Those interested in gaining technical skills in computer systems and software applications
  • Individuals looking to improve their problem-solving and time management skills

Insights

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Ready to advance your career? Join thousands of learners on Level 2 Certificate in Contact Centre Operations. Enrol today and take the next step.
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