Business administration is an essential field that underpins the success of modern businesses. The Professional Undergraduate Programme in Skills for Working in Business Administration and Customer Service Industries equips learners with practical skills and knowledge necessary to thrive in customer service and business operations roles. This programme covers a range of topics including customer service, team management, marketing, finance, and human resources. It is ideal for those looking to enter the business administration or customer service sectors, as well as individuals seeking career advancement within these fields.
Estimated UK learner demand
Estimated UK learners — Illustrative UK estimates — not official enrolment
Content updated: 17 August 2026
Upon completion of this programme, learners will be able to:
Apply customer service principles and practices effectively in a business environment.
Develop skills in team management and leadership for operational excellence.
Understand the fundamentals of marketing and financial analysis in business administration.
Manage human resources efficiently within organizational frameworks.
Utilize industry-standard software tools for business operations and administration.