Study from AE: Fees for UAE-based learners with instalment options.
Fees (AED): GBP £1250
Designed for UAE residents and Gulf professionals.
Sunday, 20 September 2026 05:49:14
International applicants and their qualifications are accepted
This Level 2 Diploma in Customer Service is ideal for anyone looking to enhance their skills in customer interaction and service delivery. Delivered 100% online by LSIB over six months, this course equips you with the tools to excel in a customer-focused role, making it perfect for those ready to improve their professional profile right away.
Develop essential customer service skills and knowledge with the Level 2 Diploma in Customer Service from LSIB. This course covers communication, conflict resolution, teamwork, and effective complaint handling to ensure learners can provide outstanding customer support. Ideal for those entering or advancing within a customer-facing role, this diploma offers practical insights into delivering exceptional service that builds lasting business relationships.
Content updated: 11 September 2026
Understand the principles and practices of delivering excellent customer service.
Develop effective communication skills to build strong relationships with customers.
Learn how to handle customer complaints and resolve conflicts effectively.
Work collaboratively in teams to provide consistent, high-quality service.
Apply problem-solving techniques to enhance customer satisfaction.
Educational Background:
Age Requirement:
Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.
At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.
The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.
30 to 40% Cheaper than most Universities and Colleges
The programme is available in two duration modes:
● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
Chat with us: Click the live chat button
Upon completing the Level 2 Diploma in Customer Service, graduates can pursue a variety of roles within customer service departments. These include positions such as Customer Service Representative, Front Desk Manager, and Call Centre Agent. The sector is anticipated to see continued growth with an increasing emphasis on digital transformation and customer experience management.
Level 2 Diploma in Customer Service
Undergraduate diploma level qualification
6 months or 9 months duration
GBP £1250 (6 months) / GBP £950 (9 months)
Online and flexible study options available
Awarded by London School of International Business (LSIB)
60 credits upon completion
Ideal for career advancement in customer service roles
The Level 2 Diploma in Customer Service is an essential qualification designed to equip learners with the skills and knowledge needed to provide exceptional customer support. This course covers a range of topics including effective communication, conflict resolution, teamwork, and complaint handling, ensuring that graduates are well-prepared for roles where they interact directly with customers. With an estimated 120,000 UK learners in 2026 growing to 140,000 by 2027, this diploma is set to meet the increasing demand for skilled customer service professionals.
| Year | Estimated UK learners |
|---|---|
| 2026 | 120,000 |
| 2027 | 140,000 |
This Level 2 Diploma in Customer Service is ideal for individuals looking to start a career in customer service or enhance their current skill set. It is also suitable for those already working in the sector who wish to progress into management roles.
