Undergraduate Certificate in Telephone Customer Service Skills

Saturday, 13 September 2025 02:02:19

International applicants and their qualifications are accepted

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Overview

Overview

Telephone Customer Service Skills


Develop the skills needed to excel in a customer-facing role with our Undergraduate Certificate in Telephone Customer Service Skills.


This course is designed for individuals who want to enhance their communication and problem-solving skills in a fast-paced customer service environment.


Learn how to handle customer complaints, resolve issues efficiently, and provide excellent service over the phone.

Gain a deeper understanding of customer service principles, including active listening, empathy, and conflict resolution.


Our course is ideal for those looking to transition into a customer service role or improve their existing skills.


Take the first step towards a successful career in customer service and explore our Undergraduate Certificate in Telephone Customer Service Skills today!

Telephone Customer Service Skills are essential for a successful career in customer-facing roles. Our Undergraduate Certificate course will equip you with the skills to handle customer inquiries, resolve issues, and provide exceptional service. You'll learn how to telephone effectively, manage customer expectations, and work under pressure. With this course, you'll gain telephone customer service skills and knowledge of industry-specific software. Career prospects are excellent, with opportunities in call centers, retail, and finance. You'll also develop transferable skills in communication, problem-solving, and time management. Upon completion, you'll be job-ready and confident in your ability to deliver telephone customer service.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Telephone Etiquette and Professionalism •
Communication Skills for Customer Service •
Active Listening and Empathy in Customer Interactions •
Problem-Solving and Conflict Resolution Strategies •
Product Knowledge and Technical Support •
Handling Complaints and Negative Customer Feedback •
Time Management and Prioritization in Customer Service •
Cultural Sensitivity and Diversity in Customer Interactions •
Telephone Safety and Security Procedures •
Measuring Customer Satisfaction and Performance Metrics

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Telephone Customer Service Skills

The Undergraduate Certificate in Telephone Customer Service Skills is a specialized program designed to equip students with the essential skills required to excel in customer service roles, particularly in the telecommunications industry.
This program focuses on teaching students how to effectively handle customer inquiries, resolve issues, and provide excellent service over the phone, resulting in improved customer satisfaction and loyalty.
Upon completion of the program, students will be able to demonstrate their understanding of customer service principles, communication skills, and problem-solving abilities, making them highly employable in the industry.
The duration of the Undergraduate Certificate in Telephone Customer Service Skills is typically one year, consisting of two semesters of full-time study.
The program is highly relevant to the telecommunications industry, as it addresses the specific needs of customer service representatives working in call centers, contact centers, and other customer-facing roles.
By acquiring the skills and knowledge required for telephone customer service, graduates can expect to secure employment in top-tier telecommunications companies, as well as progress to more senior roles within their chosen organization.
The Undergraduate Certificate in Telephone Customer Service Skills is an excellent choice for individuals seeking a career in customer service, particularly those interested in the telecommunications sector.
With its focus on practical skills and industry-relevant content, this program provides students with a solid foundation for success in the competitive world of customer service.

Why this course?

Telephone Customer Service Skills are highly valued in today's market, with the UK's customer service industry employing over 1.3 million people, generating a revenue of £43.8 billion (Source: Office for National Statistics, 2020). To stay competitive, businesses need skilled customer service representatives who can effectively handle customer inquiries and resolve issues efficiently.
Statistic Value
Number of people employed in customer service 1,300,000
Revenue generated by customer service industry £43.8 billion

Who should enrol in Undergraduate Certificate in Telephone Customer Service Skills ?

Primary Keyword: Telephone Customer Service Skills Ideal Audience
Recent school leavers looking to start their careers in customer-facing roles Individuals seeking to develop essential communication and problem-solving skills
Those interested in pursuing a career in sales, customer service, or call centre management Individuals from diverse backgrounds, including those from underrepresented groups, who want to break into the industry
People living in the UK who are looking to upskill and reskill in a rapidly changing job market Those who have completed their A-levels or equivalent qualifications and are seeking to enhance their employability