Undergraduate Certificate in Strategic Customer Relationship Management

Monday, 15 September 2025 07:59:42

International applicants and their qualifications are accepted

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Overview

Overview

Strategic Customer Relationship Management

is designed for undergraduate students seeking to develop essential skills in managing customer relationships. This program focuses on building strong relationships with customers to drive business growth and success.

By studying Strategic Customer Relationship Management, learners will gain a deep understanding of customer needs, preferences, and behaviors.


Some key concepts covered in the program include customer segmentation, relationship building, and loyalty management.


Through a combination of theoretical knowledge and practical applications, learners will be equipped to analyze customer data, develop effective marketing strategies, and measure the success of their efforts.


Whether you're looking to launch a career in marketing, sales, or customer service, this program will provide you with the skills and knowledge needed to succeed in the field.


So why wait? Explore the Undergraduate Certificate in Strategic Customer Relationship Management today and start building strong customer relationships that drive business success.

Strategic Customer Relationship Management is a game-changing approach to building lasting connections with your customers. This Undergraduate Certificate program equips you with the skills to develop and implement effective CRM strategies, resulting in increased customer satisfaction, loyalty, and retention. By mastering key concepts such as data analysis, market research, and relationship management, you'll be able to drive business growth and stay ahead of the competition. With a strong focus on practical application, you'll gain hands-on experience in tools like CRM software and data visualization techniques. Upon completion, you'll be poised for a successful career in Customer Relationship Management or a related field.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Systems •
• Strategic Planning for Customer Relationship Management •
• Understanding Customer Needs and Preferences •
• Building and Maintaining Customer Relationships •
• Effective Communication Strategies for Customer Relationship Management •
• Data Analysis and Interpretation in CRM •
• Digital Marketing for Customer Relationship Management •
• Measuring and Evaluating Customer Relationship Management Performance •
• Managing Customer Expectations and Feedback

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Strategic Customer Relationship Management

The Undergraduate Certificate in Strategic Customer Relationship Management is a specialized program designed to equip students with the knowledge and skills necessary to excel in the field of customer relationship management.
This program focuses on teaching students how to develop and implement effective customer relationship management strategies that drive business growth and customer satisfaction.
Through a combination of theoretical and practical learning, students will gain a deep understanding of the key concepts and principles of customer relationship management, including customer needs analysis, relationship building, and relationship maintenance.
Upon completion of the program, students will be able to apply their knowledge and skills to develop and implement strategic customer relationship management plans that meet the needs of businesses and customers alike.
The duration of the Undergraduate Certificate in Strategic Customer Relationship Management is typically one year, although this may vary depending on the institution and the student's prior qualifications.
The program is highly relevant to the business and marketing industries, where companies are constantly seeking to improve their customer relationships and drive business growth.
By studying Strategic Customer Relationship Management, students will gain a competitive edge in the job market and be well-equipped to pursue careers in fields such as marketing, sales, and customer service.
The program is also designed to be flexible, with many institutions offering online or part-time options to accommodate the needs of working professionals and students with other commitments.
Overall, the Undergraduate Certificate in Strategic Customer Relationship Management is an excellent choice for students who are passionate about customer relationship management and want to launch a successful career in this field.

Why this course?

Strategic Customer Relationship Management is a vital skillset in today's market, with the UK's customer service industry valued at £43.8 billion in 2020, according to a report by the Chartered Institute of Marketing. This figure is expected to grow to £51.4 billion by 2025, highlighting the importance of effective customer relationship management.
Year Value (£ billion)
2020 43.8
2025 51.4

Who should enrol in Undergraduate Certificate in Strategic Customer Relationship Management ?

Strategic Customer Relationship Management Ideal Audience
Professionals seeking to enhance their skills in CRM and customer-centric business strategies Individuals working in industries such as finance, retail, and services, with a focus on customer experience and relationship management
Those looking to transition into a customer-facing role or advance their career in a related field According to a report by the Chartered Institute of Marketing, 75% of UK businesses believe that customer experience is crucial to their success. This course is designed to equip learners with the knowledge and skills necessary to deliver exceptional customer experiences and drive business growth.
Students interested in pursuing a career in business, marketing, or a related field The UK's customer relationship management market is projected to reach £1.4 billion by 2025, with a growth rate of 10% per annum. By completing this course, learners can gain a competitive edge in the job market and increase their earning potential.