Undergraduate Certificate in Social Media Customer Support

Sunday, 10 August 2025 03:40:22

International applicants and their qualifications are accepted

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Overview

Overview

Our Undergraduate Certificate in Social Media Customer Support is designed to equip learners with the essential knowledge and skills needed to thrive in today's fast-paced digital world. This course offers flexibility and accessibility for students worldwide, allowing them to study at their own pace and from anywhere.
Through a comprehensive curriculum, students will gain a deep understanding of social media platforms, customer engagement strategies, and crisis management techniques.
Upon completion, graduates will be well-prepared to excel in roles such as social media manager, customer support specialist, or digital marketing coordinator.
Join us and take the first step towards a successful career in social media customer support!

Are you ready to become a social media customer support expert? Our Undergraduate Certificate in Social Media Customer Support will equip you with the skills and knowledge needed to excel in this fast-paced field. Learn how to effectively engage with customers, resolve issues, and build brand loyalty through various social media platforms. Gain hands-on experience in managing customer inquiries, complaints, and feedback in a professional and timely manner. This certificate program will prepare you for a rewarding career in customer service, marketing, or public relations. Join us and take the first step towards becoming a social media customer support specialist!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Social Media Customer Support
• Social Media Platforms and Tools
• Customer Service Strategies for Social Media
• Managing Online Communities
• Crisis Management in Social Media
• Data Analysis for Social Media Customer Support
• Legal and Ethical Issues in Social Media
• Social Media Marketing
• Communication Skills for Social Media Support
• Project Management for Social Media Customer Support

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Social Media Customer Support Specialist
Social Media Coordinator
Customer Service Representative
Online Community Manager
Social Media Analyst
Brand Ambassador

Key facts about Undergraduate Certificate in Social Media Customer Support

- The Undergraduate Certificate in Social Media Customer Support equips students with the skills to provide excellent customer service through social media platforms.
- Students will learn how to engage with customers, resolve issues, and build brand loyalty online.
- This program is highly relevant in today's digital age, where businesses rely on social media for customer interactions.
- Graduates will be prepared for roles such as social media customer support specialists, community managers, or online reputation managers.
- The curriculum covers topics such as social media etiquette, crisis management, and effective communication strategies.
- Students will gain hands-on experience through case studies, simulations, and real-world projects.
- The program offers a unique focus on the intersection of social media and customer service, providing a competitive edge in the job market.
- Upon completion, students will have a strong understanding of how to leverage social media for customer support and enhance brand reputation.

Why this course?

Statistics Importance
90% of UK businesses use social media for customer support
£1.2 billion annual cost of poor customer service on social media in the UK
67% of consumers have used social media for customer service
An Undergraduate Certificate in Social Media Customer Support is crucial due to the high demand for skilled professionals in this field. With 90% of UK businesses utilizing social media for customer support, there is a growing need for individuals with specialized training in managing customer inquiries and issues effectively on these platforms. The annual cost of poor customer service on social media in the UK is estimated to be £1.2 billion, highlighting the importance of providing quality support to customers online. Furthermore, 67% of consumers have used social media for customer service, indicating the significance of businesses having a strong presence and proficient customer support on these platforms. By obtaining a certificate in Social Media Customer Support, individuals can enhance their skills and knowledge in this area, making them valuable assets to companies seeking to improve their online customer service strategies.

Who should enrol in Undergraduate Certificate in Social Media Customer Support ?

This course is designed for individuals who are looking to enhance their skills in social media customer support. Whether you are a student, a working professional, or someone looking to switch careers, this certificate program will provide you with the necessary knowledge and tools to excel in the field.

Over 80% of UK consumers expect a response on social media within 24 hours.
70% of consumers have used social media for customer service-related issues.
Social media customer support can increase customer satisfaction by up to 20%.

By enrolling in this course, you will learn how to effectively engage with customers on social media platforms, resolve issues in a timely manner, and build strong relationships with your audience. Whether you are interested in pursuing a career in customer support, marketing, or public relations, this certificate program will provide you with the skills and knowledge needed to succeed in the digital age.