Undergraduate Certificate in Social Media Customer Support

Monday, 16 February 2026 15:18:44

International applicants and their qualifications are accepted

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Overview

Overview

Undergraduate Certificate in Social Media Customer Support


This program is designed for social media professionals who want to enhance their skills in providing customer support through various social media platforms.


Learn how to effectively manage social media customer service, resolve issues, and build brand reputation.


Develop your knowledge of social media analytics, content creation, and crisis management to deliver exceptional customer experiences.


Our program is ideal for customer support teams, social media managers, and marketing professionals looking to upskill and reskill.


Take the first step towards becoming a social media customer support expert and explore this program further to learn more about our course content and career opportunities.

Undergraduate Certificate in Social Media Customer Support is designed to equip you with the skills to excel in this rapidly growing field. By mastering social media customer support, you'll gain the ability to resolve customer complaints and issues efficiently, improving customer satisfaction and loyalty. This course offers unique features such as hands-on training, real-world case studies, and access to industry experts. Upon completion, you'll be well-versed in social media platforms, customer service software, and crisis management. With this certificate, you'll enjoy career prospects in various industries, including e-commerce, retail, and technology.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Social Media Marketing Fundamentals •
• Understanding Social Media Platforms •
• Content Creation for Social Media •
• Social Media Analytics and Reporting •
• Customer Service in Social Media •
• Social Media Crisis Management •
• Influencer Marketing and Partnerships •
• Social Media Advertising and Paid Promotion •
• Measuring Social Media Success and ROI

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Social Media Customer Support

The Undergraduate Certificate in Social Media Customer Support is a specialized program designed to equip students with the skills and knowledge required to excel in the field of social media customer support.
This program focuses on teaching students how to effectively manage social media channels, respond to customer inquiries, and resolve issues in a timely and professional manner.
Upon completion of the program, students will be able to demonstrate the following learning outcomes:
- Analyze customer feedback and sentiment on social media platforms
- Develop and implement effective social media customer support strategies
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Utilize social media analytics tools to measure customer engagement and support metrics
- Collaborate with cross-functional teams to resolve customer complaints and issues
- Stay up-to-date with the latest trends and best practices in social media customer support
The duration of the program is typically one year, with students completing a set of core courses and electives that cater to their interests and career goals.
The Undergraduate Certificate in Social Media Customer Support is highly relevant to the industry, as more and more companies are shifting their customer support operations to social media platforms.
As a result, companies are looking for professionals who can effectively manage their social media presence, respond to customer inquiries, and resolve issues in a timely and professional manner.
By completing this program, students will be well-equipped to pursue careers in social media customer support, and will have a competitive edge in the job market.
The program is designed to be flexible, with online and on-campus options available to accommodate different learning styles and schedules.
Overall, the Undergraduate Certificate in Social Media Customer Support is an excellent choice for students who are interested in pursuing a career in social media customer support, and want to gain the skills and knowledge required to succeed in this field.

Why this course?

The significance of an Undergraduate Certificate in Social Media Customer Support cannot be overstated in today's market. With the rise of social media, customer support has become increasingly important for businesses to maintain a strong online presence and provide effective support to their customers. According to a survey by the Chartered Institute of Marketing (CIM), 70% of UK consumers expect a brand to have a social media presence, and 60% expect a brand to respond to their queries on social media within two hours (CIM, 2020).
Statistic Percentage
UK consumers expect a brand to have a social media presence 70%
UK consumers expect a brand to respond to their queries on social media within two hours 60%

Who should enrol in Undergraduate Certificate in Social Media Customer Support ?

Ideal Audience for Undergraduate Certificate in Social Media Customer Support Are you a recent graduate looking to kickstart your career in customer service? Do you have a passion for social media and a knack for resolving issues? If so, this course is perfect for you.
Key Characteristics: You should be aged 18-21, with a strong foundation in English and maths. You'll also need to have a good understanding of social media platforms, including Twitter, Facebook, and Instagram. In the UK, this course is ideal for those who have completed their A-levels or equivalent qualifications.
Career Goals: Upon completing this course, you'll be equipped to secure roles in customer-facing positions, such as social media customer support specialists, customer service representatives, or brand ambassadors. In the UK, the average salary for a social media customer support specialist is around £25,000-£30,000 per annum.
Prerequisites: You'll need to have a good understanding of social media platforms and their respective customer support tools. You'll also need to be proficient in using social media to resolve issues and engage with customers. No prior experience is necessary, but a strong understanding of customer service principles is essential.