Undergraduate Certificate in Service Quality in Hospitality

Thursday, 04 September 2025 06:12:10

International applicants and their qualifications are accepted

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Overview

Overview

Service Quality in Hospitality


Improve your skills in delivering exceptional customer experiences with our Undergraduate Certificate in Service Quality in Hospitality.


Service Quality is at the heart of every successful hospitality business. Our program is designed for aspiring hospitality professionals who want to understand the principles and practices of delivering high-quality service. You'll learn how to create memorable experiences for guests, manage customer expectations, and build strong relationships with colleagues and clients.

Through a combination of theoretical and practical modules, you'll gain a deep understanding of service quality management, including:


Service Quality Management


Customer Service Skills


Teamwork and Communication


Leadership and Problem-Solving

By the end of the program, you'll be equipped with the knowledge and skills to deliver exceptional service and take your career in hospitality to the next level.


So why wait? Explore our Undergraduate Certificate in Service Quality in Hospitality today and start building a successful career in the hospitality industry!

Service Quality is at the heart of the hospitality industry, and our Undergraduate Certificate in Service Quality in Hospitality is designed to equip you with the skills to deliver exceptional customer experiences. By studying this course, you'll gain a deep understanding of the principles and practices that drive service quality, including customer service, communication, and team management. With service quality as your foundation, you'll be well on your way to a successful career in hospitality, with opportunities in hotels, restaurants, and other service-based industries. You'll also develop valuable skills in problem-solving, leadership, and time management, making you a highly sought-after candidate in the job market.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Service Quality Management •
• Customer Relationship Management •
• Quality Assurance and Control •
• Hospitality Operations Management •
• Effective Communication in Hospitality •
• Human Resource Management in Hospitality •
• Financial Management in Hospitality •
• Marketing Principles for Hospitality •
• Event Planning and Management •
• International Hospitality Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Service Quality in Hospitality

The Undergraduate Certificate in Service Quality in Hospitality is a specialized program designed to equip students with the knowledge and skills required to deliver exceptional service in the hospitality industry.
This program focuses on teaching students the importance of service quality and how it can be achieved through effective communication, teamwork, and attention to detail.
Upon completion of the program, students will be able to demonstrate their understanding of service quality principles and practices, including customer service, conflict resolution, and quality assurance.
The duration of the program is typically one year, with students attending classes on a part-time basis to balance their academic and professional commitments.
The Undergraduate Certificate in Service Quality in Hospitality is highly relevant to the hospitality industry, where service quality is a critical differentiator between successful and unsuccessful businesses.
By completing this program, students will gain a competitive edge in the job market and be well-positioned to pursue careers in management, customer service, or quality assurance within the hospitality sector.
The program is designed to be flexible and accommodating, with a range of learning outcomes that cater to the diverse needs of students from different backgrounds and industries.
Industry relevance is a key aspect of the program, with guest lectures and industry partnerships that provide students with real-world insights and practical experience.
Graduates of the Undergraduate Certificate in Service Quality in Hospitality can expect to secure employment in a range of roles, including front-of-house and back-of-house positions, as well as management and leadership roles.
Overall, the Undergraduate Certificate in Service Quality in Hospitality is an excellent choice for students who are passionate about delivering exceptional service and want to launch a successful career in the hospitality industry.

Why this course?

Service Quality in Hospitality remains a vital aspect of the industry, with the UK hospitality sector employing over 3.2 million people and generating £147 billion in revenue annually (Source: VisitBritain). To stay competitive, professionals in this field must possess a deep understanding of service quality principles and practices. A recent survey by the Chartered Institute of Marketing (CIM) found that 71% of UK consumers consider service quality when making purchasing decisions, with 62% willing to pay more for excellent service (Source: CIM). This highlights the importance of service quality in driving customer loyalty and retention.
Service Quality Indicators UK Statistics
Customer Satisfaction 71% of consumers consider service quality when making purchasing decisions (CIM)
Employee Engagement 62% of employees in the hospitality sector report being satisfied with their job (CIPD)
Service Quality Training 80% of hospitality businesses provide service quality training to employees (IHBC)

Who should enrol in Undergraduate Certificate in Service Quality in Hospitality?

Ideal Audience for Undergraduate Certificate in Service Quality in Hospitality Are you a hospitality professional looking to enhance your skills and knowledge in delivering exceptional customer experiences?
Demographics: The ideal candidate for this programme is typically a UK-based individual aged 18-30, with a strong passion for the hospitality industry and a desire to progress their career.
Career Aspirations: Those seeking to move into senior roles within the hospitality industry, such as hotel management, customer service management, or quality assurance, will benefit from this programme.
Academic Background: No prior academic qualifications are required, but a good understanding of English language skills and a strong motivation to learn are essential.
Industry Experience: While not essential, relevant work experience in the hospitality industry can be beneficial in demonstrating your commitment to the field and enhancing your learning experience.