Undergraduate Certificate in Service Quality Management in Hospitality

Tuesday, 17 February 2026 18:56:55

International applicants and their qualifications are accepted

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Overview

Overview

Service Quality Management in Hospitality


Is the backbone of any successful hospitality business. It ensures that customers receive an exceptional experience, leading to loyalty and repeat business.


Understand the principles of service quality management and how to implement them in your hospitality organization. This certificate program is designed for hospitality professionals who want to enhance their skills in delivering high-quality services.

Through a combination of theoretical knowledge and practical applications, learners will gain insights into customer service, staff training, and quality control.


Develop the skills needed to excel in the hospitality industry and take your career to the next level. Explore this Undergraduate Certificate in Service Quality Management in Hospitality today and discover how it can benefit your organization and personal growth.

Service Quality Management is at the heart of the hospitality industry, and our Undergraduate Certificate in Service Quality Management in Hospitality is designed to equip you with the skills to deliver exceptional customer experiences. By studying this course, you'll gain a deep understanding of the principles and practices of service quality management, including customer service, staff training, and quality assurance. With service quality management as your foundation, you'll be well-positioned for a career in hospitality management, where you can expect service quality management roles and opportunities in hotels, restaurants, and other service-based industries.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Service Quality Management in Hospitality •
Customer Relationship Management (CRM) in Hospitality •
Quality Assurance and Quality Control in Service Industries •
Effective Communication Skills for Service Quality •
Employee Engagement and Motivation in Service Quality •
Strategic Planning for Service Quality Management •
Benchmarking and Best Practice Sharing in Hospitality •
Service Quality Metrics and Performance Measurement •
Cultural Competence and Diversity in Service Quality •
Sustainability and Social Responsibility in Service Quality

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Service Quality Management in Hospitality

The Undergraduate Certificate in Service Quality Management in Hospitality is a specialized program designed to equip students with the knowledge and skills required to deliver exceptional service quality in the hospitality industry.
This program focuses on teaching students how to analyze and improve service quality, leading to increased customer satisfaction and loyalty.
Upon completion of the program, students will be able to apply their knowledge of service quality management principles to real-world scenarios, making them highly employable in the hospitality industry.
The learning outcomes of this program include the ability to analyze customer needs, develop effective service quality strategies, and implement quality improvement initiatives.
The duration of the program is typically one year, with students completing a combination of theoretical and practical coursework.
The Undergraduate Certificate in Service Quality Management in Hospitality is highly relevant to the industry, as it addresses the growing need for service quality management in the hospitality sector.
By studying this program, students will gain a deep understanding of service quality management principles and practices, enabling them to make a positive impact on the hospitality industry.
The program is designed to be flexible, with students able to complete coursework online or on-campus, making it accessible to a wide range of students.
Graduates of this program can expect to secure high-paying jobs in the hospitality industry, with opportunities in service quality management, customer service, and hotel operations.
Overall, the Undergraduate Certificate in Service Quality Management in Hospitality is an excellent choice for students looking to launch a career in the hospitality industry.

Why this course?

Service Quality Management in Hospitality is a vital aspect of the industry, with the UK hospitality sector employing over 3.2 million people and generating £147 billion in revenue annually (Source: VisitBritain). To stay competitive, businesses must prioritize service quality management, which is where the Undergraduate Certificate in Service Quality Management in Hospitality comes in. The demand for service quality management professionals is on the rise, with a projected growth rate of 10% by 2025 (Source: Bureau of Labor Statistics). In the UK, the hospitality industry is expected to create over 100,000 new jobs by 2025, with service quality management being a key skill required for these roles.
Year Number of Jobs Created
2020 20,000
2021 25,000
2022 30,000
2023 35,000
2024 40,000
2025 45,000

Who should enrol in Undergraduate Certificate in Service Quality Management in Hospitality ?

Ideal Audience for Undergraduate Certificate in Service Quality Management in Hospitality Are you a hospitality professional looking to enhance your skills and knowledge in service quality management?
Career Stage: Entry-level to mid-career professionals in the hospitality industry, including hotel managers, customer service representatives, and front-of-house staff.
Education Level: Undergraduate degree holders or those with relevant work experience in the hospitality industry.
Location: The UK, with a focus on London and other major cities.
Career Goals: To gain a deeper understanding of service quality management principles and practices, and to develop the skills and knowledge needed to excel in a leadership role.