Undergraduate Certificate in Service Quality Management in Business

Monday, 22 September 2025 15:25:54

International applicants and their qualifications are accepted

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Overview

Overview

Service Quality Management in Business


Improve customer satisfaction and drive business success with our Undergraduate Certificate in Service Quality Management in Business.


Service quality management is a critical aspect of any business, and this certificate program is designed to equip you with the knowledge and skills needed to excel in this field. You'll learn how to analyze customer needs, design and implement effective service quality strategies, and measure and improve service quality performance.

Developed for business professionals and individuals looking to advance their careers, this program covers topics such as service quality models, customer service skills, and quality management systems. You'll gain a deep understanding of the principles and practices of service quality management and how to apply them in real-world settings.

By completing this certificate program, you'll be able to enhance your service quality management skills and make a positive impact on your organization. Take the first step towards a career in service quality management and explore this program further to learn more about how you can succeed in this field.

Service Quality Management is at the heart of this Undergraduate Certificate in Business, equipping you with the skills to deliver exceptional customer experiences. By focusing on key areas such as customer satisfaction, employee engagement, and process improvement, you'll gain a deep understanding of what drives business success. With service quality management as your foundation, you'll be well-positioned for a career in industries ranging from hospitality to finance. This course offers service quality management training, along with a range of transferable skills, including project management, leadership, and communication. Upon completion, you'll be ready to take on senior roles or pursue further study.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Service Quality Management Framework •
Customer Expectations and Needs Analysis •
Service Quality Standards and Benchmarks •
Employee Engagement and Motivation in Service Quality •
Service Quality Measurement and Evaluation Tools •
Continuous Improvement and Service Quality Enhancement •
Service Quality in Different Industries and Sectors •
Service Quality and Customer Relationship Management •
Service Quality in the Digital Age •
Strategic Service Quality Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Service Quality Management in Business

The Undergraduate Certificate in Service Quality Management in Business is a specialized program designed to equip students with the knowledge and skills required to deliver exceptional service quality in various industries.
This program focuses on teaching students how to analyze and improve service quality, leading to increased customer satisfaction and loyalty.
Through a combination of theoretical and practical learning, students will gain a deep understanding of service quality management principles, including service design, service delivery, and service recovery.
The program is designed to be completed in a short duration, typically one year, making it an ideal option for working professionals or students looking to upskill in a specific area.
The Undergraduate Certificate in Service Quality Management in Business is highly relevant to the service industry, with applications in sectors such as hospitality, healthcare, finance, and retail.
By completing this program, graduates will be equipped with the skills and knowledge required to drive business growth and improvement through exceptional service quality.
The program is taught by industry experts and is designed to be flexible, allowing students to balance their studies with work or other commitments.
Upon completion, graduates can expect to secure roles in service quality management, service design, or related fields, with opportunities for career advancement and professional growth.
The Undergraduate Certificate in Service Quality Management in Business is a valuable investment for individuals looking to enhance their skills and knowledge in service quality management, and is recognized by employers across various industries.

Why this course?

Service Quality Management is a vital aspect of business operations in today's market. According to a survey by the Chartered Institute of Marketing (CIM), 85% of UK businesses believe that customer service is crucial to their success. Moreover, a study by the Centre for Retail Research found that 70% of UK consumers are more likely to return to a business that has provided excellent customer service.
Service Quality Metrics UK Statistics
Customer Satisfaction 85% of UK businesses believe customer service is crucial to their success (CIM, 2022)
Return on Investment (ROI) 70% of UK consumers are more likely to return to a business that has provided excellent customer service (Centre for Retail Research, 2020)
Employee Engagement 90% of UK employees believe that customer service is an important aspect of their job (CIPD, 2020)

Who should enrol in Undergraduate Certificate in Service Quality Management in Business ?

Service Quality Management Ideal Audience
Recent graduates in business and management Individuals seeking to enhance their skills in service quality management, particularly those in the UK, where 71% of businesses report experiencing service quality issues (Source: CIPD).
Professionals looking to transition into a management role Those with experience in customer-facing roles, such as sales or customer service, can benefit from this certificate, which is designed to be completed in just 6-12 months, allowing them to enter the job market sooner.
Entrepreneurs and small business owners With the UK's small business sector accounting for 99.9% of all businesses (Source: GOV.UK), this certificate can help entrepreneurs and small business owners improve their service quality, leading to increased customer satisfaction and loyalty.