Undergraduate Certificate in Service Quality Management

Saturday, 14 February 2026 20:35:25

International applicants and their qualifications are accepted

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Overview

Overview

Service Quality Management

is a vital aspect of delivering exceptional customer experiences. This Undergraduate Certificate in Service Quality Management is designed for individuals seeking to enhance their skills in managing service quality, ensuring customer satisfaction, and driving business success.

By studying this program, learners will gain a deep understanding of service quality principles, including service design, delivery, and evaluation. They will also develop essential skills in service quality management, including quality planning, quality control, and quality improvement.

Some key concepts covered in the program include:

Service Quality Models, Customer Satisfaction, and Performance Measurement. These concepts are essential for any organization looking to improve its service quality and customer experience.

Whether you're looking to advance your career or start a new one, this Undergraduate Certificate in Service Quality Management can help you achieve your goals. Explore this program further to learn more about how it can benefit your career and business.

Service Quality Management is a vital aspect of any successful organization, and our Undergraduate Certificate in Service Quality Management will equip you with the skills to excel in this field. By studying this course, you'll gain a deep understanding of the principles and practices of service quality management, including customer satisfaction, employee engagement, and process improvement. With service quality management as your foundation, you'll be well-positioned for a career in industries such as hospitality, healthcare, and finance. You'll also benefit from service quality management training, which will enhance your employability and open up new career opportunities.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Service Quality Management Framework •
• Understanding Customer Expectations •
• Measuring Service Quality •
• Service Quality Metrics and Indicators •
• Quality Function Deployment (QFD) •
• Total Quality Management (TQM) •
• Continuous Improvement and Quality Control •
• Service Quality in the Digital Age •
• Quality Assurance and Quality Control •
• Benchmarking and Best Practices

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Service Quality Management

The Undergraduate Certificate in Service Quality Management is a specialized program designed to equip students with the knowledge and skills required to deliver exceptional service experiences in various industries.
This program focuses on teaching students how to analyze and improve service quality, leading to increased customer satisfaction and loyalty.
Upon completion of the program, students will be able to apply their knowledge of service quality management principles to real-world scenarios, making them highly employable in the industry.
The learning outcomes of this program include the ability to design and implement service quality improvement initiatives, analyze customer feedback, and develop effective communication strategies.
The duration of the Undergraduate Certificate in Service Quality Management is typically one year, although this may vary depending on the institution and the student's prior qualifications.
The program is highly relevant to the service industry, as it provides students with the skills and knowledge required to deliver high-quality services that meet the evolving needs of customers.
Service quality management is a critical aspect of many businesses, and this program prepares students to play a key role in driving service excellence in various sectors, including hospitality, healthcare, and finance.
By studying service quality management, students can gain a competitive edge in the job market and pursue careers in service-related fields, such as service management, customer service, and quality assurance.
The Undergraduate Certificate in Service Quality Management is an excellent choice for students who are passionate about delivering exceptional service experiences and want to make a positive impact on customers' lives.

Why this course?

Service Quality Management is a vital aspect of today's market, with the UK's service sector accounting for over 80% of its GDP. According to a report by the Chartered Institute of Marketing, the service sector employs over 21 million people in the UK, making it a significant contributor to the country's economy.
Year Employment in Service Sector
2019 21,100,000
2020 20,900,000
2021 20,700,000

Who should enrol in Undergraduate Certificate in Service Quality Management?

Ideal Audience for Undergraduate Certificate in Service Quality Management Service Quality Management
Professionals seeking to enhance their skills in service quality management, particularly those working in the hospitality, tourism, and healthcare sectors, are the ideal candidates for this programme. With over 1.3 million people employed in the hospitality industry in the UK alone, there is a significant demand for service quality management professionals.
Individuals with a passion for delivering exceptional customer experiences and a desire to advance their careers in service quality management will find this programme highly beneficial. According to a survey by the Chartered Institute of Marketing, 75% of UK consumers are more likely to switch to a competitor if they have a poor customer service experience.
Those interested in pursuing a career in service quality management, or looking to upskill and reskill in this area, will find the Undergraduate Certificate in Service Quality Management to be an excellent choice. With the UK's service-based economy accounting for over 80% of its GDP, the demand for skilled service quality management professionals is expected to continue growing in the coming years.