Undergraduate Certificate in Service Delivery Management for Business

Sunday, 14 September 2025 06:35:23

International applicants and their qualifications are accepted

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Overview

Overview

Service Delivery Management for Business


This Service Delivery Management for Business undergraduate certificate is designed for individuals who want to develop the skills needed to manage and deliver high-quality services in a business setting.


It is ideal for those who work in customer-facing roles, such as call center agents, customer service representatives, or account managers.


Through this program, learners will gain a deep understanding of service delivery principles, including service design, service operations, and service quality management.


They will also learn how to analyze service performance, identify areas for improvement, and implement changes to increase customer satisfaction and loyalty.


By the end of the program, learners will be equipped with the knowledge and skills necessary to take on leadership roles in service delivery management.


So, if you're looking to advance your career in service delivery management, explore this certificate program further and discover how it can help you achieve your goals.

Service Delivery Management is a vital skill for any business professional. This Undergraduate Certificate course equips you with the knowledge and tools to effectively manage service delivery, ensuring customer satisfaction and business growth. By studying Service Delivery Management, you'll gain a deep understanding of service design, delivery, and management, as well as the ability to analyze and improve service processes. With Service Delivery Management, you'll enjoy career prospects in various industries, including IT, finance, and healthcare. Unique features of the course include interactive case studies and a focus on practical application.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Service Delivery Management Fundamentals •
• Strategic Planning for Service Delivery •
• Service Level Management (SLM) and Performance Measurement •
• Change Management in Service Delivery •
• Service Request Management and Incident Handling •
• Service Catalogue and Provisioning Management •
• Service Desk Operations and Customer Service •
• IT Service Continuity and Disaster Recovery •
• Service Delivery Cost Management and Budgeting •
• Service Delivery Process Improvement and Governance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Service Delivery Management for Business

The Undergraduate Certificate in Service Delivery Management for Business is a specialized program designed to equip students with the knowledge and skills required to manage service delivery effectively in a business setting.
This program focuses on teaching students how to design, implement, and deliver high-quality services that meet customer needs and expectations.
Through a combination of theoretical and practical learning, students will gain a deep understanding of service delivery management principles, including service design, service operations, and service quality management.
The program is designed to be completed in one year, with students typically studying two semesters per year.
The duration of the program is approximately 2 years, depending on the institution and the student's prior qualifications.
The Undergraduate Certificate in Service Delivery Management for Business is highly relevant to the service industry, where companies are constantly seeking to improve their service delivery capabilities to stay competitive.
The program is also relevant to the public sector, where service delivery management is critical to delivering high-quality services to citizens.
Graduates of this program can pursue careers in service management, operations management, or business analysis, and can also progress to more senior roles such as service delivery manager or business consultant.
The program is taught by experienced academics and industry professionals, providing students with a unique blend of theoretical knowledge and practical experience.
The Undergraduate Certificate in Service Delivery Management for Business is recognized by employers and academic institutions alike, and can provide students with a competitive edge in the job market.
Overall, the Undergraduate Certificate in Service Delivery Management for Business is an excellent choice for students who want to develop a career in service management or business analysis.

Why this course?

Undergraduate Certificate in Service Delivery Management is a highly sought-after qualification in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of businesses in the UK believe that effective service delivery is crucial for their success. Moreover, a report by the UK's Office for National Statistics (ONS) states that the service sector accounts for approximately 80% of the country's GDP.
Service Delivery Management UK Businesses Service Sector Contribution
Importance of Service Delivery 75%
Service Sector Contribution to GDP 80%

Who should enrol in Undergraduate Certificate in Service Delivery Management for Business?

Ideal Audience for Undergraduate Certificate in Service Delivery Management for Business Are you a business professional looking to enhance your skills in service delivery management? Do you want to stay ahead of the competition in the UK's rapidly evolving service sector?
Key Characteristics: You are likely to be a motivated and ambitious individual with a passion for business and service delivery. You may be working in a role such as operations manager, project manager, or business analyst, and are looking to develop your skills in areas such as service design, service operations, and service strategy.
Career Goals: By completing this undergraduate certificate, you can expect to gain the knowledge and skills needed to take on more senior roles in service delivery management, such as service director or head of operations. You may also be interested in pursuing a career in related fields such as service management, business analysis, or project management.
Target Industry: The target industry for this undergraduate certificate is the public and private sectors, with a focus on the UK's service-based economy. You may be working in industries such as finance, healthcare, IT, or public services, and are looking to develop your skills in service delivery management.
Relevant Statistics: According to a report by the Chartered Institute of Management (CIM), the demand for service management professionals in the UK is expected to increase by 10% by 2025. Additionally, a survey by the Institute of Customer Service found that 75% of UK businesses believe that service quality is critical to their success.