Undergraduate Certificate in Service Delivery Management for Business

Saturday, 28 June 2025 17:53:39

International applicants and their qualifications are accepted

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Overview

Overview

Our Undergraduate Certificate in Service Delivery Management for Business is designed to equip learners with the essential knowledge and skills needed to thrive in today's fast-paced digital environment. This program offers flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.
With a focus on service delivery management, students will gain a deep understanding of how to effectively manage and optimize business operations to meet customer needs and drive success.
This course does not involve case studies or practicals, making it ideal for busy professionals looking to enhance their expertise in service delivery management.

Embark on a transformative journey with our Undergraduate Certificate in Service Delivery Management for Business. This comprehensive program equips students with the essential skills and knowledge to excel in managing service delivery operations within a business setting. From understanding customer needs to optimizing service processes, students will learn how to enhance customer satisfaction and drive business success. Our expert faculty members bring real-world experience to the classroom, providing valuable insights and practical strategies. Join us and gain a competitive edge in the dynamic field of service delivery management. Take the first step towards a rewarding career today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Service Delivery Management
• Customer Relationship Management
• Service Quality and Performance Metrics
• Project Management for Service Delivery
• Service Design and Innovation
• Service Operations Management
• Service Delivery Technologies
• Service Recovery and Customer Retention
• Business Process Improvement for Service Delivery
• Strategic Planning for Service Delivery Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Service Delivery Manager
Customer Success Manager
Client Services Coordinator
Business Operations Manager
Service Desk Analyst
Client Relationship Manager

Key facts about Undergraduate Certificate in Service Delivery Management for Business

- The Undergraduate Certificate in Service Delivery Management for Business equips students with essential skills in managing service delivery processes and customer satisfaction.
- Students will learn to optimize service operations, enhance customer experience, and drive business growth through effective service management strategies.
- This program is highly relevant to industries such as retail, hospitality, healthcare, and IT, where service quality is a critical factor in success.
- Graduates will be prepared for roles such as service delivery manager, customer service supervisor, and client relationship manager.
- Unique features of this certificate include hands-on projects, industry guest speakers, and real-world case studies to provide practical insights into service delivery management.
- By completing this program, students will develop strong leadership, communication, and problem-solving skills essential for excelling in service-oriented roles within various business sectors.

Why this course?

An Undergraduate Certificate in Service Delivery Management for Business is crucial in meeting the growing industry demand for skilled professionals who can effectively manage service delivery processes. In the UK, the service sector contributes significantly to the economy, accounting for 80% of GDP and employing over 80% of the workforce (ONS, 2021). According to a report by the UK Commission for Employment and Skills, there is a projected increase in demand for service delivery managers by 10% over the next five years, with an average salary of £40,000 per annum (UKCES, 2020). The certificate equips students with the necessary skills to oversee service delivery operations, improve customer satisfaction, and drive business growth. It covers key areas such as service design, quality management, and customer relationship management, making graduates highly sought after by companies looking to enhance their service delivery capabilities. Overall, the Undergraduate Certificate in Service Delivery Management for Business is essential for individuals looking to excel in the service industry and meet the demands of the evolving business landscape.
Statistic Value
GDP Contribution 80%
Employment Rate 80%
Projected Demand Increase 10%
Average Salary £40,000

Who should enrol in Undergraduate Certificate in Service Delivery Management for Business?

This course is designed for individuals who are looking to enhance their skills in service delivery management within the business sector. Whether you are a recent graduate seeking to enter the workforce or a professional looking to upskill, this certificate program will provide you with the knowledge and tools needed to excel in this field.

Recent graduates 32% of recent graduates in the UK struggle to find employment within the first year after graduation.
Professionals 67% of professionals in the UK believe that upskilling is essential to advancing their careers.

By enrolling in this program, you will gain a competitive edge in the job market and position yourself for success in service delivery management roles. Take the first step towards a rewarding career by joining our Undergraduate Certificate in Service Delivery Management for Business today.