Undergraduate Certificate in Quality Management in Customer Service

Sunday, 14 September 2025 13:04:29

International applicants and their qualifications are accepted

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Overview

Overview

Quality Management in Customer Service


Develop the skills to deliver exceptional customer experiences and drive business success with our Undergraduate Certificate in Quality Management in Customer Service.


This program is designed for customer service professionals and quality assurance specialists looking to enhance their knowledge and expertise in quality management principles and practices.


Through a combination of theoretical and practical learning, you'll gain a deep understanding of quality management frameworks, customer service strategies, and process improvement techniques.


Learn how to analyze customer feedback, identify areas for improvement, and implement effective quality management systems that drive customer satisfaction and loyalty.


Take the first step towards a career in quality management and customer service by exploring this program further.

Quality Management is at the heart of this Undergraduate Certificate in Quality Management in Customer Service, equipping you with the skills to deliver exceptional customer experiences. By focusing on quality management principles, you'll learn how to analyze customer needs, design effective solutions, and implement processes that drive business success. This course offers career prospects in various industries, including customer service, operations, and management. Unique features include interactive case studies, industry expert guest lectures, and a focus on quality management tools and techniques. Graduates can expect to enhance their employability and advance their careers in customer service and beyond.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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Quality Management Systems (QMS)
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Customer Service Standards and Expectations
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Service Quality Metrics and Performance Measurement
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Effective Communication in Customer Service
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Conflict Resolution and Customer Complaint Handling
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Customer Relationship Management (CRM) Systems
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Service Recovery and Turnaround Strategies
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Quality Assurance and Control in Customer Service
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Strategic Planning for Customer Service Excellence
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International Customer Service Standards and Regulations

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Quality Management in Customer Service

The Undergraduate Certificate in Quality Management in Customer Service is a specialized program designed to equip students with the knowledge and skills required to deliver exceptional customer experiences and drive business success through quality management practices.
This program focuses on teaching students the principles and techniques of quality management, including customer service, quality planning, quality control, and quality assurance. Students will learn how to identify and analyze customer needs, develop quality management strategies, and implement effective quality control processes to ensure customer satisfaction.
The duration of the program is typically one year, with students completing a range of coursework and assessments to demonstrate their understanding of quality management concepts and practices. The program is designed to be flexible, with students able to study part-time or full-time, depending on their individual circumstances.
The Undergraduate Certificate in Quality Management in Customer Service is highly relevant to the customer service industry, where quality management practices are essential for delivering exceptional customer experiences and driving business growth. By completing this program, students will gain the skills and knowledge required to work in a variety of roles, including customer service manager, quality assurance specialist, and business analyst.
Graduates of the program will be able to apply their knowledge and skills in a range of contexts, including retail, hospitality, and financial services. They will be able to analyze customer needs, develop quality management strategies, and implement effective quality control processes to ensure customer satisfaction and drive business success.
The program is designed to be industry-relevant, with a focus on the latest quality management practices and techniques. Students will learn about the latest tools and technologies, including lean six sigma, total quality management, and customer relationship management. By completing this program, students will gain a competitive edge in the job market and be well-equipped to succeed in a variety of roles within the customer service industry.
Overall, the Undergraduate Certificate in Quality Management in Customer Service is a valuable program that provides students with the knowledge and skills required to deliver exceptional customer experiences and drive business success through quality management practices.

Why this course?

Undergraduate Certificate in Quality Management in Customer Service is highly significant in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the Chartered Institute of Marketing (CIM), 85% of UK consumers are more likely to switch to a competitor if they have a poor customer service experience (Source: CIM, 2020).
Statistic Value
Number of UK businesses that prioritize customer service 95%
Average customer lifetime value for UK businesses £1,300

Who should enrol in Undergraduate Certificate in Quality Management in Customer Service?

Ideal Audience for Undergraduate Certificate in Quality Management in Customer Service Are you a customer service professional looking to enhance your skills and knowledge in quality management?
Key Characteristics: You are likely to be a customer-facing staff member, such as a call centre agent, retail sales assistant, or hospitality team member, working in the UK.
Career Goals: You aspire to progress in your career, potentially into a quality management role, such as a Quality Assurance Officer or Customer Service Manager, and are looking for a structured programme to achieve this.
Relevant Background: You have a good understanding of customer service principles and practices, and are eager to develop your knowledge of quality management tools and techniques, such as ISO 9001 and customer feedback analysis.
UK-Specific Statistics: In the UK, the customer service industry is a significant contributor to the economy, with over 4.5 million people employed in customer-facing roles (Source: ONS, 2020). The demand for quality management professionals is also on the rise, with the Chartered Institute of Marketing predicting a 10% increase in demand for quality management specialists by 2025.