Undergraduate Certificate in Maintaining Customer Relationships

Saturday, 20 September 2025 14:26:12

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of this Undergraduate Certificate in Maintaining Customer Relationships.

Designed for individuals seeking to enhance their skills in building and sustaining strong customer relationships, this program focuses on developing essential knowledge and skills in CRM.

Through a combination of theoretical foundations and practical applications, learners will gain a comprehensive understanding of customer needs, relationship management strategies, and effective communication techniques.

By the end of the program, learners will be equipped to analyze customer data, develop targeted marketing campaigns, and foster long-term customer loyalty.

Whether you're looking to advance your career or start a new path, this Undergraduate Certificate in Maintaining Customer Relationships can help you achieve your goals.

Explore this program further and discover how you can develop the skills and knowledge needed to succeed in the world of customer relationships.

Maintaining Customer Relationships is a vital skill in today's business landscape, and our Undergraduate Certificate program will equip you with the knowledge and expertise to excel in this field. By focusing on the art of building and sustaining strong customer relationships, you'll gain a deep understanding of how to Maintaining Customer Relationships drive loyalty, retention, and ultimately, business growth. With a strong emphasis on practical skills and real-world applications, this course will help you develop a unique blend of theoretical knowledge and hands-on experience. Upon completion, you'll be well-positioned for a career in sales, marketing, or customer success, with opportunities to progress into senior roles or start your own business.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) Systems
• Effective Communication Skills for Customer Service
• Building Trust and Credibility in Customer Interactions
• Understanding Customer Needs and Preferences
• Conflict Resolution and Negotiation Techniques
• Customer Retention Strategies and Tactics
• Social Media Marketing for Customer Engagement
• Data Analysis and Interpretation for Customer Insights
• Cultural Competence in Customer Service
• Emotional Intelligence and Empathy in Customer Interactions

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Maintaining Customer Relationships

The Undergraduate Certificate in Maintaining Customer Relationships is a specialized program designed to equip students with the skills and knowledge necessary to build and maintain strong customer relationships in various industries. This program focuses on teaching students how to effectively communicate with customers, understand their needs, and provide personalized solutions to meet those needs. By the end of the program, students will be able to analyze customer data, identify trends, and develop targeted marketing strategies to increase customer loyalty and retention. The duration of the Undergraduate Certificate in Maintaining Customer Relationships is typically one year, with students completing a combination of online and on-campus courses. The program is designed to be flexible, allowing students to balance their studies with work or other commitments. Industry relevance is a key aspect of this program, as maintaining customer relationships is a critical component of business success in today's competitive market. By gaining the skills and knowledge necessary to build strong customer relationships, graduates of this program can pursue careers in sales, marketing, customer service, and more. Upon completion of the program, students will have the opportunity to apply for various roles, such as customer relationship manager, account manager, or business development manager. These roles are in high demand across various industries, including retail, finance, and healthcare. The Undergraduate Certificate in Maintaining Customer Relationships is an excellent choice for students looking to launch a career in customer-facing roles or advance their existing careers in these fields. With its focus on practical skills and industry-relevant knowledge, this program provides students with a solid foundation for success in the workforce.

Why this course?

Maintaining Customer Relationships is a vital skill in today's market, with 71% of UK businesses believing that customer relationships are crucial to their success (Source: CIPD, 2020). A well-executed Undergraduate Certificate in Maintaining Customer Relationships can equip learners with the necessary tools to build and maintain strong customer relationships, leading to increased customer loyalty and retention.
Statistic Value
Number of customers who switch brands due to poor customer service 62%
Percentage of businesses that prioritize customer relationships 71%
Average customer lifetime value £3,600

Who should enrol in Undergraduate Certificate in Maintaining Customer Relationships?

Ideal Audience for Undergraduate Certificate in Maintaining Customer Relationships Are you a business professional looking to enhance your skills in customer relationship management?
Professionals in customer-facing roles, such as sales, marketing, and customer service, can benefit from this course. In the UK, a survey by the Chartered Institute of Marketing found that 64% of marketers believe that customer relationship management is a key factor in driving business growth.
Individuals with a passion for delivering exceptional customer experiences and driving business success can also benefit from this course. According to a report by the Centre for Retail Research, the UK retail industry employs over 3.2 million people, with customer service and sales roles being among the most in-demand.
Those looking to advance their careers or start a new career in customer-facing roles can also benefit from this course. The UK's Office for National Statistics reported that in 2020, there were over 1.4 million job openings in the retail sector, with many of these roles requiring strong customer relationship management skills.