Undergraduate Certificate in Maintaining Customer Relationships

Monday, 28 July 2025 15:28:51

International applicants and their qualifications are accepted

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Overview

Overview

Our Undergraduate Certificate in Maintaining Customer Relationships is designed to equip learners with the essential knowledge and skills needed for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.

Through a comprehensive curriculum, students will learn how to effectively engage with customers, build lasting relationships, and enhance customer loyalty.

Join us and gain the expertise needed to thrive in the competitive business world, without the need for case studies or practicals. Enroll today and take the first step towards a successful career in customer relationship management.

Are you passionate about building strong connections with customers? Our Undergraduate Certificate in Maintaining Customer Relationships is designed to equip you with the skills and knowledge needed to excel in this crucial aspect of business. Through a combination of theoretical learning and practical exercises, you will learn how to effectively communicate with customers, anticipate their needs, and resolve conflicts. This program will also cover strategies for building long-term relationships and fostering customer loyalty. Join us and take the first step towards a successful career in customer relationship management.
Apply now and start your journey towards becoming a customer relationship expert!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Relationship Management
• Customer Communication Strategies
• Building Trust and Loyalty with Customers
• Managing Customer Feedback and Complaints
• Customer Retention Techniques
• Understanding Customer Needs and Expectations
• Implementing Customer Relationship Management Systems
• Measuring Customer Satisfaction and Loyalty
• Developing Personalized Customer Service Plans
• Ethical Considerations in Maintaining Customer Relationships

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative
Client Relationship Manager
Customer Success Specialist
Account Manager
Customer Experience Coordinator
Client Support Specialist

Key facts about Undergraduate Certificate in Maintaining Customer Relationships

- Develop skills in building and maintaining customer relationships through effective communication and problem-solving strategies.
- Gain knowledge in customer service best practices and techniques to enhance customer satisfaction and loyalty.
- Learn to handle challenging customer interactions and resolve conflicts professionally and efficiently.
- Acquire practical experience in utilizing customer relationship management (CRM) tools and software.
- Understand the importance of customer feedback and how to use it to improve products and services.
- Industry-relevant curriculum designed to meet the demands of customer service roles in various sectors.
- Hands-on training to apply theoretical concepts in real-world scenarios.
- Small class sizes for personalized attention and interactive learning.
- Experienced instructors with expertise in customer relationship management and service excellence.
- Networking opportunities with industry professionals and potential employers.

Why this course?

An Undergraduate Certificate in Maintaining Customer Relationships is crucial in today's competitive business landscape. With 91% of customers more likely to shop with brands who provide relevant offers and recommendations, businesses are increasingly focusing on building and maintaining strong customer relationships. In the UK, 89% of consumers have switched to a competitor due to poor customer experience, highlighting the importance of effective customer relationship management. Investing in training employees in customer relationship management can lead to a significant return on investment. Companies that prioritize customer experience have a 60% higher profit margin than those that don't. Additionally, 86% of buyers are willing to pay more for a great customer experience. The table below summarizes the key statistics highlighting the importance of an Undergraduate Certificate in Maintaining Customer Relationships: | Statistic | Percentage/Amount | |-----------------------------------------|-------------------| | Customers likely to shop with relevant offers | 91% | | UK consumers who switched due to poor experience | 89% | | Companies with higher profit margin due to customer experience | 60% | | Buyers willing to pay more for great experience | 86% |

Who should enrol in Undergraduate Certificate in Maintaining Customer Relationships?

This course is designed for individuals who are looking to enhance their skills in maintaining customer relationships. Whether you are a customer service representative, sales professional, or business owner, this certificate program will provide you with the knowledge and tools needed to effectively engage and retain customers.

According to a study by PwC, 73% of UK consumers say that customer experience plays a key role in their purchasing decisions.
Research from Salesforce found that 84% of customers say the experience a company provides is as important as its products and services.
A survey by Accenture revealed that 52% of UK consumers have switched brands due to poor customer service.

By enrolling in this course, you will learn how to build strong relationships with customers, resolve conflicts effectively, and create personalized experiences that drive loyalty and repeat business. Take the first step towards becoming a customer relationship expert today!