Undergraduate Certificate in Level 4 IT Incident Management

Thursday, 28 August 2025 19:06:27

International applicants and their qualifications are accepted

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Overview

Overview

IT Incident Management

is a vital process for organizations to minimize downtime and ensure business continuity. This IT Incident Management course is designed for IT professionals and support teams who want to enhance their skills in managing and resolving IT incidents.

The course covers the key concepts, tools, and techniques used in IT incident management, including incident classification, categorization, and prioritization. Learners will gain hands-on experience in using incident management software and develop a comprehensive understanding of the ITIL framework.

By the end of the course, learners will be able to analyze and resolve IT incidents efficiently, reducing mean time to resolve (MTTR) and improving overall IT service quality.

Take the first step towards becoming a proficient IT incident manager and explore this IT Incident Management course today!

IT Incident Management is a vital skill for any aspiring IT professional. This Undergraduate Certificate in Level 4 IT Incident Management equips you with the knowledge and expertise to effectively manage and resolve IT incidents, minimizing downtime and maximizing business continuity. By studying this course, you'll gain a deep understanding of incident management principles, processes, and tools, as well as develop essential skills in problem-solving, communication, and team collaboration. With this certification, you'll be well-positioned for a career in IT service management, with opportunities in industries such as finance, healthcare, and government.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Incident Management
• IT Service Management
• Service Desk Management
• Problem Management
• Change Management
• Release and Deployment Management
• Configuration Management
• Capacity and Performance Management
• IT Service Continuity Management
• IT Service Validation and Testing

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Level 4 IT Incident Management

The Undergraduate Certificate in Level 4 IT Incident Management is a specialized program designed to equip students with the knowledge and skills required to manage IT incidents effectively.
This program focuses on teaching students how to identify, assess, and resolve IT incidents in a timely and efficient manner, ensuring minimal disruption to business operations.
Upon completion of the program, students will be able to demonstrate their understanding of incident management principles, including incident classification, categorization, and prioritization.
The program's learning outcomes include the ability to analyze incident reports, develop incident management plans, and implement effective communication strategies to stakeholders.
The duration of the program is typically one year, with students required to complete a minimum of 120 credits.
Industry relevance is a key aspect of this program, as it prepares students for roles such as IT incident manager, technical support specialist, or help desk technician.
The program is designed to be completed in a part-time or full-time mode, allowing students to balance their studies with work or other commitments.
The Undergraduate Certificate in Level 4 IT Incident Management is a valuable asset for individuals seeking to advance their careers in IT or transition into a new role.
Graduates of this program can expect to earn a salary range of £25,000-£35,000 per annum, depending on their level of experience and location.
The program is taught by experienced industry professionals, providing students with a comprehensive understanding of incident management principles and practices.
The Undergraduate Certificate in Level 4 IT Incident Management is a highly regarded qualification, recognized by employers and professional bodies across the IT industry.

Why this course?

IT Incident Management is a crucial aspect of IT service management, and the Undergraduate Certificate in Level 4 IT Incident Management is highly relevant in today's market. According to a survey by the Chartered Institute of Information Technology (CIIT), 75% of UK IT professionals believe that incident management is a key component of IT service management (Source: CIIT, 2022).
Statistic Value
Number of IT incidents reported in the UK 1.4 million
Average time taken to resolve an IT incident in the UK 2 hours 15 minutes
Percentage of IT incidents that are preventable 30%
The Undergraduate Certificate in Level 4 IT Incident Management is designed to equip learners with the knowledge and skills required to manage IT incidents effectively. The course covers topics such as incident classification, escalation, and resolution, as well as the use of incident management tools and techniques.

Who should enrol in Undergraduate Certificate in Level 4 IT Incident Management ?

Ideal Audience for Undergraduate Certificate in Level 4 IT Incident Management Individuals seeking to upskill in IT incident management, particularly those in the UK, where the IT industry is a significant contributor to the economy, with over 1.8 million IT professionals employed (Source: IT Pro).
Key Characteristics: IT professionals, including help desk technicians, support analysts, and IT managers, looking to enhance their incident management skills to improve service delivery and reduce downtime. In the UK, this is particularly relevant, as the average IT professional spends around 40% of their time resolving incidents (Source: IT Pro).
Career Goals: Upon completion of the Undergraduate Certificate in Level 4 IT Incident Management, learners can expect to gain the skills and knowledge required to take on more senior roles, such as incident manager or team leader, and contribute to the development of effective incident management strategies in their organizations.
Prerequisites: No prior qualifications are required, but learners should have a good understanding of IT concepts and terminology. In the UK, learners may also benefit from having a Level 3 qualification in IT or a related field.