Undergraduate Certificate in ITSM for ICT Systems

Tuesday, 17 February 2026 22:32:27

International applicants and their qualifications are accepted

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Overview

Overview

ITSM

is designed for individuals seeking to enhance their knowledge of Information Technology Service Management (ITSM) principles and practices. This Undergraduate Certificate in ITSM for ICT Systems caters to those interested in IT service management, focusing on the application of ITIL (Information Technology Infrastructure Library) frameworks.

By studying ITSM, learners will gain a deeper understanding of service management processes, including service strategy, service design, service transition, service operation, and continuous improvement. This knowledge will enable them to effectively manage IT services and improve overall organizational efficiency.

Targeted at those looking to upskill or reskill in IT service management, this certificate program is ideal for IT professionals, project managers, and anyone seeking to transition into an IT service management role.

Explore the world of ITSM and discover how you can apply ITIL principles to drive business success. Enroll in our Undergraduate Certificate in ITSM for ICT Systems today and take the first step towards a rewarding career in IT service management.

ITSM is the backbone of any successful Information and Communication Technology (ICT) system. Our Undergraduate Certificate in ITSM for ICT Systems equips you with the essential knowledge and skills to design, implement, and manage IT service management systems. By studying this course, you'll gain a deep understanding of ITSM principles, practices, and tools, including service desk management, incident management, and problem management. With ITSM expertise, you'll enjoy career prospects in various industries, including IT service management, consulting, and project management. Unique features of the course include hands-on training, industry-recognized certifications, and a focus on practical application.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
IT Service Management (ITSM) Fundamentals •
Service Desk Operations •
Incident Management •
Problem Management •
Change Management •
Service Level Management •
IT Service Continuity Management •
IT Service Validation and Testing •
Service Portfolio Management •
IT Service Request Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in ITSM for ICT Systems

The Undergraduate Certificate in ITSM for ICT Systems is a specialized program designed to equip students with the knowledge and skills required to succeed in the Information Technology Service Management field.
This program focuses on the application of IT Service Management (ITSM) principles and practices to deliver high-quality services that meet the needs of organizations.
By studying ITSM, students will gain a deep understanding of the service lifecycle, service desk management, incident management, problem management, change management, and release and deployment management.
The program is designed to be completed in a short duration, typically one year, making it an ideal option for working professionals or students who want to upskill or reskill in the IT industry.
The Undergraduate Certificate in ITSM for ICT Systems is highly relevant to the industry, as it provides students with the skills and knowledge required to manage IT services effectively.
Graduates of this program can expect to secure roles in IT service management, such as service desk manager, IT service manager, or technical service manager.
The program is also relevant to the broader IT industry, as it provides students with a solid understanding of ITSM principles and practices that can be applied in various IT roles.
Overall, the Undergraduate Certificate in ITSM for ICT Systems is a valuable program that can help students launch or advance their careers in the IT industry.

Why this course?

Undergraduate Certificate in ITSM is highly significant in today's market, particularly in the UK, where the demand for skilled IT professionals is on the rise. According to a report by the Chartered Institute of Information Technology (CIIT), the UK's IT sector is expected to grow by 10.5% annually, creating over 200,000 new job opportunities by 2025.
Year Growth Rate
2020-2021 5.5%
2021-2022 7.2%
2022-2023 10.5%

Who should enrol in Undergraduate Certificate in ITSM for ICT Systems?

Ideal Audience for Undergraduate Certificate in ITSM for ICT Systems Are you a UK-based IT professional looking to enhance your skills in Information Technology Service Management (ITSM)?
Key Characteristics: Typically, our target audience includes IT professionals with 2-5 years of experience, working in various sectors such as finance, healthcare, and government, with a focus on IT service delivery, management, and support.
Career Goals: Our ideal learners aspire to progress in their careers, taking on more senior roles, such as IT Service Manager, Service Desk Manager, or IT Project Manager, and are eager to develop the necessary skills to excel in these positions.
Education and Background: Typically, our target audience holds a relevant degree in Computer Science, Information Technology, or a related field, and has some experience working with IT service management tools and methodologies, such as ITIL.
Location: Our ideal learners are based in the UK, with a focus on England, Scotland, Wales, and Northern Ireland, although learners from other countries may also be interested in pursuing this certificate.