Undergraduate Certificate in IT Service Operations and Control

Friday, 13 February 2026 08:14:14

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Operations and Control

is designed for IT professionals looking to enhance their skills in managing and delivering high-quality IT services. This Undergraduate Certificate program focuses on teaching learners how to design, implement, and manage IT service operations and control processes.

By studying IT Service Operations and Control, learners will gain a deeper understanding of how to analyze and improve IT service management processes, ensuring that IT services are delivered efficiently and effectively. They will also learn how to develop and implement service level agreements, manage IT service requests, and monitor IT service performance.

Some key topics covered in the program include IT service strategy, IT service design, IT service transition, IT service operation, and IT service evaluation. Learners will also study how to use IT service management tools and techniques to improve IT service delivery.

Whether you're looking to advance your career or start a new one, IT Service Operations and Control is an excellent choice. So why not explore this exciting field further and discover how you can make a real difference in the world of IT?

IT Service Operations and Control is a comprehensive course that equips students with the skills to manage and optimize IT services. By studying IT Service Operations and Control, you'll gain a deep understanding of service management principles, IT service lifecycle, and service desk management. This course offers IT Service Operations and Control professionals a unique opportunity to develop their skills in areas such as incident management, problem management, and change management. With IT Service Operations and Control, you'll be well-prepared for a career in IT service management, with opportunities in industries such as finance, healthcare, and technology.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Management Frameworks
• Service Level Management (SLM)
• Incident Management
• Problem Management
• Change Management
• Release and Deployment Management
• IT Service Continuity Management
• IT Service Validation and Testing
• Service Desk Operations
• IT Service Measurement and Reporting

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in IT Service Operations and Control

The Undergraduate Certificate in IT Service Operations and Control is a specialized program designed to equip students with the knowledge and skills required to manage and deliver high-quality IT services effectively.
This program focuses on the operational aspects of IT service management, including service desk management, incident management, problem management, and change management.
By the end of the program, students will be able to analyze business needs and develop effective IT service strategies to meet those needs.
The learning outcomes of this program include the ability to design, implement, and manage IT service operations, as well as to evaluate the effectiveness of IT service management processes.
The duration of the program is typically one year, with students completing a combination of theoretical and practical modules.
The Undergraduate Certificate in IT Service Operations and Control is highly relevant to the IT industry, as it provides students with the skills and knowledge required to work in a variety of IT service management roles.
Graduates of this program can pursue careers in IT service management, including service desk manager, incident manager, problem manager, and change manager.
The program is also relevant to the broader business community, as it provides students with an understanding of how IT services can be used to support business objectives.
Overall, the Undergraduate Certificate in IT Service Operations and Control is a valuable program for anyone looking to launch a career in IT service management or to advance their existing career in this field.

Why this course?

Undergraduate Certificate in IT Service Operations and Control is a highly sought-after qualification in today's market, particularly in the UK. According to a report by the Chartered Institute of IT (BCS), the demand for IT professionals with expertise in service operations and control is expected to increase by 10% annually, creating a wide range of job opportunities.
Year Number of Jobs
2020 15,000
2021 17,000
2022 20,000
2023 22,000

Who should enrol in Undergraduate Certificate in IT Service Operations and Control?

Ideal Audience for Undergraduate Certificate in IT Service Operations and Control Are you a recent graduate looking to kickstart your career in IT? Do you have a passion for technology and a desire to work behind the scenes to ensure smooth operations? If so, this certificate is perfect for you.
Key Characteristics: Typically, our students are individuals with a strong foundation in IT and a keen interest in service management. They may have completed a degree in a related field, such as computer science or information technology, and are now looking to gain practical experience in the industry.
Career Prospects: Upon completion of this certificate, you can expect to secure roles in IT service management, such as service desk analyst, IT operations manager, or technical support specialist. According to the Chartered Institute of IT (BCS), the demand for IT professionals is expected to increase by 13% by 2025, with service management roles being in high demand.
Target Location: Our students come from all over the UK, with a strong presence in major cities such as London, Manchester, and Birmingham. However, we also welcome students from other parts of the country and beyond.