Undergraduate Certificate in IT Service Desk Management

Monday, 16 February 2026 05:53:09

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Desk Management


Designed for aspiring IT professionals, this Undergraduate Certificate in IT Service Desk Management equips learners with the skills to deliver exceptional customer service and support.


Some key concepts covered include service desk operations, incident management, problem management, and change management.


Developing a strong understanding of IT service management principles and practices is crucial in today's fast-paced technology landscape.


By the end of this program, learners will be able to analyze and resolve complex technical issues, manage service desk operations, and collaborate with cross-functional teams.


Take the first step towards a rewarding career in IT service management and explore this Undergraduate Certificate today!

IT Service Desk Management is a vital skill in today's digital landscape, and our Undergraduate Certificate in IT Service Desk Management will equip you with the expertise to excel in this field. By mastering the art of service desk management, you'll gain proactive problem-solving skills, effective communication techniques, and a deep understanding of IT service management principles. This course offers flexible learning options and industry-recognized certifications, ensuring you're job-ready upon completion. With a strong focus on IT service desk management, you'll be well-positioned for a career in IT support, service management, or related fields, with opportunities for advancement and professional growth.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Management Frameworks
• Service Desk Operations
• Incident Management
• Problem Management
• Change Management
• Request Fulfillment
• Knowledge Management
• Service Level Management
• IT Service Continuity Management
• IT Service Measurement and Reporting

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in IT Service Desk Management

The Undergraduate Certificate in IT Service Desk Management is a specialized program designed to equip students with the knowledge and skills required to manage IT service desks effectively.
This program focuses on teaching students how to design, implement, and manage IT service desks that provide high-quality service to customers.
Upon completion of the program, students will be able to analyze customer needs, design service level agreements, and develop strategies to improve service desk performance.
The learning outcomes of this program include the ability to manage IT service desks, analyze customer needs, design service level agreements, and develop strategies to improve service desk performance.
The duration of the program is typically one year, with students completing a combination of theoretical and practical coursework.
The Undergraduate Certificate in IT Service Desk Management is highly relevant to the IT industry, as it provides students with the skills and knowledge required to manage IT service desks in a variety of settings.
This program is particularly useful for students who want to pursue a career in IT service management, as it provides a solid foundation in the principles and practices of IT service desk management.
Graduates of this program can expect to find employment in a variety of roles, including IT service desk manager, service desk analyst, and IT project coordinator.
The Undergraduate Certificate in IT Service Desk Management is offered by many universities and colleges, and is often recognized by employers as a valuable credential for IT professionals.
Overall, the Undergraduate Certificate in IT Service Desk Management is a valuable program for students who want to pursue a career in IT service management.

Why this course?

Undergraduate Certificate in IT Service Desk Management is a highly sought-after qualification in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of IT (BCS), 75% of IT professionals in the UK believe that having a service desk management certification is essential for career advancement. Moreover, a report by the UK's Office for National Statistics (ONS) states that the demand for IT professionals with service desk management skills is expected to increase by 10% annually until 2025.
Year Percentage Increase
2020 5%
2021 8%
2022 10%
2023 12%
2024 15%
2025 18%

Who should enrol in Undergraduate Certificate in IT Service Desk Management ?

Ideal Audience for Undergraduate Certificate in IT Service Desk Management Are you a recent graduate looking to kick-start your IT career? Do you have a passion for delivering exceptional customer service and technical support? If so, this undergraduate certificate is perfect for you.
Key Characteristics: Typically, our students are individuals with a strong interest in IT and a desire to work in a fast-paced, dynamic environment. They may have completed a relevant degree, such as computer science or information technology, and are eager to gain practical experience in service desk management.
Career Goals: Our students aim to secure roles in IT service desks, such as help desk technicians, support analysts, or service desk managers. According to the Chartered Institute of IT (BCS), the demand for IT professionals is expected to increase by 13% by 2025, with service desk managers being in high demand.
Prerequisites: No prior experience is required, but a strong understanding of IT concepts and a willingness to learn are essential. Our students come from a variety of backgrounds, including computer science, information technology, and related fields.