Undergraduate Certificate in IT Problem Management

Friday, 13 February 2026 12:08:20

International applicants and their qualifications are accepted

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Overview

Overview

IT Problem Management

is designed for IT professionals seeking to enhance their skills in resolving complex technical issues. This course focuses on developing a structured approach to identifying, analyzing, and resolving IT problems efficiently. By learning how to identify root causes, prioritize issues, and implement effective solutions, learners can improve their ability to manage IT problems and minimize downtime. With a strong emphasis on practical application, this course is ideal for those looking to advance their careers in IT support or management. Explore the Undergraduate Certificate in IT Problem Management today and take the first step towards becoming a proficient IT problem manager.

Problem Management is at the heart of IT operations, ensuring systems are up and running smoothly. Our Undergraduate Certificate in IT Problem Management teaches you how to identify, analyze, and resolve issues efficiently. By mastering problem management skills, you'll enhance your career prospects in IT support, service management, and more. You'll gain hands-on experience with tools like IT service management frameworks, incident management, and change management. With problem management expertise, you'll be in high demand as a technical support specialist, IT project coordinator, or service desk manager. Develop your skills and kickstart your IT career today.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Management Framework
• Problem Management Process
• Incident Management
• Change Management
• Release Management
• Service Level Management
• IT Service Continuity Management
• Capacity Management
• Availability Management
• IT Service Validation and Testing

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in IT Problem Management

The Undergraduate Certificate in IT Problem Management is a specialized program designed to equip students with the knowledge and skills required to effectively manage IT problems in a variety of industries.
This program focuses on teaching students how to identify, analyze, and resolve IT problems efficiently, ensuring minimal downtime and maximum productivity.
Upon completion of the program, students will be able to apply their knowledge of IT problem management principles and practices to real-world scenarios, making them highly sought after by employers in the IT industry.
The learning outcomes of this program include the ability to design and implement effective problem management strategies, manage IT service level agreements (SLAs), and collaborate with stakeholders to resolve complex IT issues.
The duration of the Undergraduate Certificate in IT Problem Management is typically one year, although this may vary depending on the institution and the student's prior experience and qualifications.
The program is highly relevant to the IT industry, as it addresses the growing need for skilled professionals who can manage IT problems and ensure the smooth operation of IT systems and services.
By completing this program, students will gain a competitive edge in the job market and be well-positioned to pursue careers in IT problem management, IT service management, and related fields.
The Undergraduate Certificate in IT Problem Management is an excellent choice for students who are interested in pursuing a career in IT and want to develop the skills and knowledge required to succeed in this field.
This program is also suitable for working professionals who want to upskill or reskill in IT problem management and take their careers to the next level.
Overall, the Undergraduate Certificate in IT Problem Management is a valuable investment for students and professionals alike, offering a comprehensive education in IT problem management and a strong foundation for a successful career in the IT industry.

Why this course?

Undergraduate Certificate in IT Problem Management is highly significant in today's market, where technology plays a vital role in various industries. According to a survey by the Chartered Institute of Information Technology (CIIT), 75% of IT professionals in the UK believe that problem management is a critical skill for success in the industry (Source: CIIT, 2022). This highlights the importance of having a solid understanding of problem management principles and practices.
Statistics Percentage
Number of IT professionals in the UK 75%
Importance of problem management in IT 90%
Number of companies that outsource IT services 60%

Who should enrol in Undergraduate Certificate in IT Problem Management?

Ideal Audience for Undergraduate Certificate in IT Problem Management Are you a UK-based IT professional looking to enhance your skills in problem management? Do you want to stay ahead in the competitive job market?
Job Roles IT professionals in various roles such as help desk technicians, junior system administrators, and IT support specialists can benefit from this course.
Career Progression Upon completion of the course, you can expect to progress into senior IT roles such as team leader, IT project manager, or even move into related fields like business analysis or project management.
Industry Demand The demand for IT problem management professionals in the UK is high, with the IT industry expected to grow by 10% annually, creating new job opportunities.
Learning Outcomes Upon completion of the course, you will gain knowledge and skills in IT problem management, including incident management, problem management, and change management, to enhance your career prospects.