Undergraduate Certificate in IT Customer Service

Saturday, 13 September 2025 04:04:45

International applicants and their qualifications are accepted

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Overview

Overview

IT Customer Service

is a vital component of any organization, and this Undergraduate Certificate aims to equip learners with the necessary skills to excel in this field.
Customer service representatives play a crucial role in ensuring customer satisfaction, and this program is designed to provide them with the knowledge and expertise required to succeed.
Through a combination of theoretical and practical training, learners will gain a deep understanding of IT customer service principles, including communication, problem-solving, and technical skills.
Developing strong interpersonal skills and the ability to work effectively in a team are also key aspects of this program.
By completing this Undergraduate Certificate in IT Customer Service, learners can enhance their career prospects and take their first step towards a rewarding career in IT customer service.

Are you ready to start your journey in IT customer service? Explore this program further to learn more about the exciting opportunities available.

IT Customer Service is the backbone of any successful organization, and our Undergraduate Certificate in IT Customer Service is designed to equip you with the skills and knowledge to excel in this field. By studying this course, you will gain a deep understanding of the principles and practices of IT customer service, including technical and non-technical skills. You will learn how to resolve complex technical issues, handle customer complaints, and provide exceptional support. With this certificate, you can expect career prospects in top IT companies, job opportunities in customer support, and a salary range of up to $60,000 per annum.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
IT Service Management Fundamentals •
Customer Relationship Management (CRM) Systems •
Help Desk Operations and Support •
Technical Writing for IT Support •
Communication Skills for IT Customer Service •
IT Security Awareness and Compliance •
Problem Solving and Troubleshooting Techniques •
IT Project Management for Customer Service •
Business Intelligence for IT Customer Service •
Cloud Computing and Virtualization for IT Support

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in IT Customer Service

The Undergraduate Certificate in IT Customer Service is a specialized program designed to equip students with the necessary skills and knowledge to excel in the IT industry, particularly in customer-facing roles.
This program focuses on teaching students how to provide excellent customer service in a technical environment, including IT support, technical writing, and communication skills.
Upon completion of the program, students will be able to demonstrate their understanding of IT customer service principles, including customer relationship management, technical troubleshooting, and conflict resolution.
The duration of the Undergraduate Certificate in IT Customer Service is typically one year, although this may vary depending on the institution and the student's prior education and experience.
The program is designed to be industry-relevant, with a focus on preparing students for entry-level positions in IT customer service, such as help desk technician, technical support specialist, or customer service representative.
Graduates of the program will have a solid understanding of IT concepts, including hardware, software, and networking, as well as excellent communication and problem-solving skills.
The Undergraduate Certificate in IT Customer Service is an excellent choice for students who are interested in pursuing a career in IT, but may not have a strong technical background.
By combining theoretical knowledge with practical skills, this program provides students with a comprehensive education in IT customer service, preparing them for success in the industry.

Why this course?

Undergraduate Certificate in IT Customer Service is highly significant in today's market, where technology plays a vital role in customer interactions. According to a survey by the Chartered Institute of Marketing (CIM), 70% of UK businesses believe that customer service is crucial for their success. Moreover, a report by the UK's Office for National Statistics (ONS) states that the customer service industry is expected to grow by 10% annually from 2020 to 2025.
Year Employment Growth Rate
2020-2021 4.3%
2021-2022 5.1%
2022-2023 6.2%

Who should enrol in Undergraduate Certificate in IT Customer Service ?

Ideal Audience for Undergraduate Certificate in IT Customer Service Are you a recent graduate looking to kickstart your career in the IT industry? Do you have a passion for delivering exceptional customer experiences? If so, this course is perfect for you.
Key Characteristics: You should be a motivated and enthusiastic individual with excellent communication skills, a strong work ethic, and a willingness to learn and adapt to new technologies.
Career Goals: Upon completion of this course, you can expect to secure roles in IT customer service, such as help desk technician, technical support specialist, or customer success manager, with average salaries ranging from £25,000 to £35,000 per annum in the UK.
Prerequisites: No prior experience is required, but a good understanding of basic computer skills and a strong foundation in English and maths are essential. Our course is designed to be accessible to all, regardless of background or experience.