Undergraduate Certificate in ICT Systems and Helpdesk Support

Tuesday, 19 August 2025 23:27:01

International applicants and their qualifications are accepted

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Overview

Overview

Our Undergraduate Certificate in ICT Systems and Helpdesk Support is designed to equip learners with essential knowledge and skills for success in today's digital landscape. This flexible and accessible course is perfect for students worldwide looking to enhance their understanding of ICT systems and support. With no case studies or practicals involved, students can focus on theoretical concepts and practical applications. Whether you're a beginner or looking to advance your career, this program offers a comprehensive curriculum to meet your needs. Join us and take the first step towards a rewarding career in ICT support. Enroll now and start your journey to success!

This dynamic Undergraduate Certificate in ICT Systems and Helpdesk Support equips students with the essential skills and knowledge to excel in the fast-paced world of information technology. Through a comprehensive curriculum, students will gain hands-on experience in troubleshooting, network administration, and customer support. Our expert instructors will guide you through the latest technologies and industry best practices, preparing you for a successful career in IT support. Join us and become a valuable asset to any organization, providing critical assistance to users and ensuring seamless operation of ICT systems. Take the first step towards a rewarding career in technology – enroll today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Information and Communication Technology
• Computer Systems and Networks
• Helpdesk Support Fundamentals
• Operating Systems and Software Applications
• Troubleshooting and Problem-Solving Techniques
• Customer Service Skills for IT Professionals
• IT Security and Data Protection
• IT Project Management
• IT Service Management
• Professional Development in ICT Systems and Helpdesk Support

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Helpdesk Support Specialist
ICT Systems Administrator
Technical Support Analyst
Network Support Technician
IT Service Desk Technician
Desktop Support Technician

Key facts about Undergraduate Certificate in ICT Systems and Helpdesk Support

This undergraduate certificate program in ICT Systems and Helpdesk Support equips students with practical skills in troubleshooting, customer service, and system maintenance.
Upon completion, students will demonstrate proficiency in resolving technical issues, providing user support, and implementing ICT solutions.
The curriculum covers topics such as network fundamentals, hardware and software troubleshooting, and helpdesk best practices.
Industry-relevant skills acquired include IT support, system administration, and communication with end-users.
Unique features of the program include hands-on lab exercises, real-world case studies, and industry guest speakers.
Graduates are prepared for entry-level roles in IT support, helpdesk assistance, and technical support positions within various industries.

Why this course?

An Undergraduate Certificate in ICT Systems and Helpdesk Support is crucial in meeting the growing demand for skilled professionals in the Information and Communication Technology (ICT) industry. According to the UK Office for National Statistics, the ICT sector contributes £151 billion to the UK economy annually, highlighting the significant role it plays in driving economic growth. Employment in the ICT sector is projected to grow by 13% in the next five years, creating over 140,000 new jobs. This surge in demand for ICT professionals underscores the need for individuals with specialized skills in systems and helpdesk support. The average salary for ICT support technicians in the UK is £25,000 per year, with opportunities for career advancement and higher earning potential. By obtaining an Undergraduate Certificate in ICT Systems and Helpdesk Support, individuals can gain the necessary knowledge and skills to excel in this dynamic industry. The practical training provided in this program equips students with the expertise needed to troubleshoot technical issues, provide customer support, and ensure the smooth operation of ICT systems. This qualification not only enhances employability but also opens doors to lucrative career opportunities in the ever-evolving ICT sector.
ICT Sector Contribution to UK Economy £151 billion annually
Projected Employment Growth in ICT Sector 13% in the next five years
Average Salary for ICT Support Technicians £25,000 per year

Who should enrol in Undergraduate Certificate in ICT Systems and Helpdesk Support ?

This course is designed for individuals looking to kickstart their career in the fast-growing field of ICT systems and helpdesk support. Whether you are a recent school leaver or someone looking to upskill and transition into a new role, this certificate program will provide you with the necessary knowledge and skills to excel in the industry. In the UK, the demand for ICT professionals is on the rise, with an estimated 1.2 million job openings in the digital sector by 2022. By enrolling in this course, you will be positioning yourself for success in a field that offers competitive salaries and ample opportunities for career advancement. The curriculum is tailored to equip you with practical skills in troubleshooting, customer service, and system maintenance, all of which are highly sought after by employers in the ICT industry. Upon completion of the program, you will be well-prepared to secure roles such as helpdesk technician, technical support specialist, or IT support analyst. Join us and take the first step towards a rewarding career in ICT systems and helpdesk support. See the table below for more information on the job outlook and earning potential in the UK.
1.2 million job openings in the digital sector by 2022 Competitive salaries and ample opportunities for career advancement
Roles such as helpdesk technician, technical support specialist, or IT support analyst Practical skills in troubleshooting, customer service, and system maintenance