Undergraduate Certificate in ICT Systems Support and IT Service Management

Sunday, 15 February 2026 08:50:03

International applicants and their qualifications are accepted

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Overview

Overview

ICT Systems Support

is the backbone of any organization's technology infrastructure. An Undergraduate Certificate in ICT Systems Support and IT Service Management equips learners with the skills to design, implement, and maintain efficient IT systems.

Designed for those new to the field, this program focuses on developing essential knowledge in ICT systems support, IT service management, and related areas.

Some key areas of study include: network administration, help desk support, and IT service management principles.

By the end of the program, learners will have gained a solid understanding of how to manage IT services, resolve technical issues, and ensure business continuity.

Whether you're looking to start a career in ICT or enhance your existing skills, this Undergraduate Certificate is an excellent choice.

Explore further and discover how ICT Systems Support can benefit your organization.

ICT Systems Support is at the heart of this Undergraduate Certificate in ICT Systems Support and IT Service Management, providing students with the skills to design, implement, and maintain efficient IT systems. By studying this course, you'll gain a solid understanding of IT service management principles, including service desk management, incident management, and problem management. You'll also develop expertise in ICT systems support, including hardware, software, and network administration. With ICT Systems Support as your foundation, you'll be well-equipped for a career in IT service management, with opportunities in industries such as finance, healthcare, and government.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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IT Service Management (ITSM)
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Computer Hardware and Software Maintenance
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Network Fundamentals and Security
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Database Management Systems
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Operating Systems and Virtualization
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Help Desk and Support Services
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Cloud Computing and Virtualization
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IT Service Desk and Incident Management
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Business Analysis and Requirements Gathering
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IT Project Management and Planning

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in ICT Systems Support and IT Service Management

The Undergraduate Certificate in ICT Systems Support and IT Service Management is a comprehensive program designed to equip students with the necessary skills and knowledge to succeed in the IT industry.
This program focuses on providing students with a solid understanding of ICT systems support and IT service management, including the planning, delivery, and management of IT services.
Upon completion of the program, students will be able to demonstrate their ability to design, implement, and manage IT systems and services, as well as provide technical support to users.
The learning outcomes of this program include the ability to analyze and resolve technical problems, design and implement IT systems, and manage IT services to meet business needs.
The duration of the program is typically one year full-time, although part-time options are also available.
The Undergraduate Certificate in ICT Systems Support and IT Service Management is highly relevant to the IT industry, as it provides students with the skills and knowledge required to succeed in a range of roles, including IT support specialist, help desk technician, and IT project manager.
Graduates of this program can expect to secure employment in a variety of organizations, including private sector companies, government agencies, and non-profit organizations.
The program is also designed to prepare students for further study, such as a Bachelor's degree in a related field, or for entry into the workforce in a specific role.
Overall, the Undergraduate Certificate in ICT Systems Support and IT Service Management is an excellent choice for individuals looking to launch a career in the IT industry or advance their existing career prospects.

Why this course?

Undergraduate Certificate in ICT Systems Support and IT Service Management holds significant importance in today's market, particularly in the UK. According to a report by the Chartered Institute of Information Technology (CIIT), the demand for IT professionals with expertise in ICT systems support and IT service management is expected to increase by 10% annually, creating a wide range of job opportunities.
Year Job Openings
2020 12,000
2021 14,000
2022 16,000

Who should enrol in Undergraduate Certificate in ICT Systems Support and IT Service Management?

Ideal Audience for Undergraduate Certificate in ICT Systems Support and IT Service Management Individuals seeking a career in ICT systems support and IT service management, particularly those in the UK, are the primary target audience for this course.
Key Characteristics: Prospective learners should possess basic computer skills, a strong interest in technology, and a desire to pursue a career in the IT sector. In the UK, the demand for skilled IT professionals is high, with the BCS (British Computer Society) reporting a shortage of over 100,000 IT workers in 2020.
Career Goals: Graduates of this course can expect to secure roles in ICT systems support and IT service management, such as help desk technician, IT support specialist, or service desk manager. According to the Chartered Institute of IT (CIIT), the average salary for an IT support specialist in the UK is around £25,000-£30,000 per annum.
Prerequisites: No prior qualifications are required, but a good understanding of computer systems and basic IT concepts is essential. Students should also be able to commit to the course's duration and have access to a computer with internet connectivity.