Undergraduate Certificate in ICT Support and User Services
Friday, 21 August 2026 14:09:33
International applicants and their qualifications are accepted
Overview
Overview
ICT Support and User Services
Designed for individuals seeking a career in IT, this Undergraduate Certificate provides a solid foundation in ICT support and user services.
Learn how to troubleshoot hardware and software issues, provide technical assistance, and deliver effective user support.
Gain practical skills in a supportive learning environment, with a focus on real-world applications and industry-recognized certifications.
Develop your knowledge of IT systems, networks, and security, and learn how to communicate complex technical information to non-technical users.
Take the first step towards a rewarding career in ICT support and user services – explore this Undergraduate Certificate today and discover a world of opportunities.
Content updated: 22 August 2025
ICT Support and User Services is an ideal starting point for those seeking a career in the ever-evolving world of Information and Communication Technology. This Undergraduate Certificate course provides students with the essential skills to deliver top-notch IT support and user services, ensuring seamless operations in various industries. By mastering ICT Support and User Services, you'll gain hands-on experience in troubleshooting, maintenance, and problem-solving, as well as develop strong communication and interpersonal skills. With ICT Support and User Services as your foundation, you'll be well-equipped to pursue a range of career paths, including help desk technician, IT support specialist, or network administrator.
Entry requirements
The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.International applicants and their qualifications are accepted.
Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.
At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.
Course Content
- IT Fundamentals
- Computer Hardware and Software
- Networking Fundamentals
- Operating System Support
- Help Desk and Support Services
- IT Security and Risk Management
- Database Management Systems
- Web Applications and Services
- Cloud Computing and Virtualization
- IT Service Management and Support
Assessment
The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.
Fee and Payment Plans
30 to 40% Cheaper than most Universities and Colleges
Duration & course fee
The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90
2 months (Standard mode): £90
1 month (Fast-track mode) - £140
2 months (Standard mode) - £90
Awarding body
The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.
Start Now
- Start this course anytime from anywhere.
- 1. Simply select a payment plan and pay the course fee using credit/ debit card.
- 2. Course starts
- Start Now
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Key facts about Undergraduate Certificate in ICT Support and User Services
The Undergraduate Certificate in ICT Support and User Services is a popular program that equips students with the necessary skills to provide effective technical support and user services in the ICT industry.
This program focuses on teaching students the fundamental knowledge and skills required to install, configure, and troubleshoot computer systems, networks, and software applications.
Upon completion of the program, students will be able to demonstrate their understanding of ICT concepts, principles, and practices, and apply them in real-world scenarios.
The duration of the Undergraduate Certificate in ICT Support and User Services is typically one year full-time, although part-time options are also available.
The program is designed to be industry-relevant, with a strong emphasis on practical skills and hands-on experience.
Students will gain knowledge of ICT systems, networks, and software applications, as well as develop essential skills in problem-solving, communication, and teamwork.
The Undergraduate Certificate in ICT Support and User Services is an excellent choice for individuals who want to pursue a career in ICT support, user services, or a related field.
Graduates of this program can expect to secure employment in various organizations, including IT service providers, government agencies, and private sector companies.
The program's focus on ICT support and user services makes it an attractive option for those who want to work in a fast-paced and dynamic environment.
Overall, the Undergraduate Certificate in ICT Support and User Services provides students with a solid foundation in ICT concepts, skills, and practices, preparing them for a successful career in the ICT industry.
This program focuses on teaching students the fundamental knowledge and skills required to install, configure, and troubleshoot computer systems, networks, and software applications.
Upon completion of the program, students will be able to demonstrate their understanding of ICT concepts, principles, and practices, and apply them in real-world scenarios.
The duration of the Undergraduate Certificate in ICT Support and User Services is typically one year full-time, although part-time options are also available.
The program is designed to be industry-relevant, with a strong emphasis on practical skills and hands-on experience.
Students will gain knowledge of ICT systems, networks, and software applications, as well as develop essential skills in problem-solving, communication, and teamwork.
The Undergraduate Certificate in ICT Support and User Services is an excellent choice for individuals who want to pursue a career in ICT support, user services, or a related field.
Graduates of this program can expect to secure employment in various organizations, including IT service providers, government agencies, and private sector companies.
The program's focus on ICT support and user services makes it an attractive option for those who want to work in a fast-paced and dynamic environment.
Overall, the Undergraduate Certificate in ICT Support and User Services provides students with a solid foundation in ICT concepts, skills, and practices, preparing them for a successful career in the ICT industry.
Why this course?
The Undergraduate Certificate in ICT Support and User Services is a highly relevant and in-demand qualification in today's market. According to the UK's National Careers Service, the demand for ICT support and user services professionals is expected to grow by 10% by 2025, with over 100,000 job openings projected in the next five years.
| Job Title | Number of Job Openings |
|---|---|
| Help Desk Technician | 45,000 |
| IT Support Specialist | 30,000 |
| Network Administrator | 20,000 |
Who should enrol in Undergraduate Certificate in ICT Support and User Services ?
| Ideal Audience for Undergraduate Certificate in ICT Support and User Services | Are you a recent graduate looking to kick-start your career in the IT industry? Do you have a passion for technology and enjoy working with computers? If so, this course is perfect for you. |
| Key Characteristics: | Typically, students on this course have a strong interest in computing and technology, as well as excellent communication and problem-solving skills. They may also have some prior experience in IT, although this is not always required. |
| Career Prospects: | Graduates of this course can expect to secure roles in ICT support and user services, such as help desk technician, IT support specialist, or technical analyst. According to the UK's National Careers Service, the demand for IT professionals is expected to increase by 13% by 2025, making this a highly sought-after skillset. |
| Prerequisites: | There are no formal prerequisites for this course, although students are expected to have a good understanding of basic computer skills and a strong work ethic. Prior experience in IT is not always required, but it can be beneficial in gaining a deeper understanding of the subject matter. |
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