Undergraduate Certificate in ICT Service Management

Sunday, 15 February 2026 06:41:56

International applicants and their qualifications are accepted

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Overview

Overview

ICT Service Management

is designed for IT professionals seeking to enhance their skills in managing IT services. This course focuses on developing knowledge and expertise in service management principles, practices, and techniques.
Some key areas of study include IT service strategy, service design, service transition, service operation, and continuous improvement. Learners will gain a deeper understanding of how to manage IT services effectively, leading to improved efficiency, productivity, and customer satisfaction.
By completing this course, learners will be equipped with the necessary skills to take on leadership roles or work as specialists in IT service management.
Are you ready to take your career to the next level? Explore the Undergraduate Certificate in ICT Service Management today and discover how you can make a real impact in the world of IT service management.

ICT Service Management is a vital skill in today's digital landscape, and our Undergraduate Certificate in ICT Service Management will equip you with the knowledge and expertise to succeed. By studying this course, you'll gain a deep understanding of service management principles, practices, and tools, enabling you to effectively manage IT services and deliver business value. With ICT Service Management, you'll benefit from career prospects in various industries, including IT, finance, and healthcare. Our course also features unique features such as hands-on learning, industry partnerships, and a focus on practical skills.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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IT Service Management Fundamentals
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Service Level Management
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Incident Management
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Problem Management
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Change Management
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Service Desk Operations
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IT Service Continuity Management
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IT Service Measurement and Evaluation
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Service Portfolio Management
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Supplier Management and Contracting

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in ICT Service Management

The Undergraduate Certificate in ICT Service Management is a popular program that equips students with the necessary skills to manage and deliver high-quality IT services effectively.
This program focuses on teaching students how to design, implement, and manage IT service management systems, processes, and practices.
Upon completion, students will be able to apply their knowledge and skills to real-world scenarios, making them highly employable in the industry.
The learning outcomes of this program include understanding IT service management concepts, principles, and practices, as well as the ability to analyze and improve IT service management processes.
Students will also gain hands-on experience in managing IT services, including incident, problem, and change management.
The duration of this program is typically one year, with students completing a combination of theoretical and practical modules.
The program is designed to be flexible, with students able to study part-time or full-time, depending on their needs.
The Undergraduate Certificate in ICT Service Management is highly relevant to the IT industry, with many employers seeking candidates with this level of knowledge and expertise.
The program is designed to meet the needs of the IT service management industry, with a focus on preparing students for careers in IT service management, such as service desk manager, IT service manager, or technical service manager.
Graduates of this program will have a strong understanding of IT service management principles and practices, as well as the ability to apply them in real-world scenarios.
The program is taught by experienced academics and industry professionals, providing students with a unique blend of theoretical and practical knowledge.
The Undergraduate Certificate in ICT Service Management is a great option for students looking to start a career in IT service management or advance their existing career.
It is also an excellent choice for those who want to specialize in IT service management and gain a competitive edge in the job market.

Why this course?

Undergraduate Certificate in ICT Service Management is highly significant in today's market, driven by the increasing demand for skilled professionals in the IT sector. According to a report by the UK's IT industry, the demand for ICT service management professionals is expected to grow by 10% annually, with over 50,000 job openings projected by 2025.
Year Job Openings
2020 30,000
2021 35,000
2022 40,000
2023 45,000
2024 50,000

Who should enrol in Undergraduate Certificate in ICT Service Management?

Ideal Audience for Undergraduate Certificate in ICT Service Management Are you a recent graduate or a working professional looking to kickstart a career in ICT service management?
Key Characteristics: You should be a UK resident with a strong interest in IT and service management, having completed a relevant A-level or equivalent qualification.
Career Goals: You aspire to work in a dynamic and fast-paced ICT service management environment, with opportunities for career progression and professional growth.
Prerequisites: No prior experience is required, but a basic understanding of IT concepts and a willingness to learn are essential.
Target Industry: The ICT service management course is designed to prepare you for a career in the public, private, or third sector, including government, IT service providers, and consulting firms.