Undergraduate Certificate in ICT Helpdesk Operations

Thursday, 28 August 2025 13:13:44

International applicants and their qualifications are accepted

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Overview

Overview

ICT Helpdesk Operations

is a vital component of any organization's IT infrastructure. The primary goal of this program is to equip learners with the necessary skills to manage and resolve technical issues efficiently.

Designed for individuals seeking a career in IT support, this certificate program focuses on teaching learners how to provide effective helpdesk services, troubleshoot technical problems, and maintain a high level of customer satisfaction.

Some key areas of study include: technical support, problem-solving, communication, and time management. By the end of the program, learners will have gained the knowledge and skills required to succeed in an ICT helpdesk role.

Whether you're looking to start a new career or advance your existing one, this certificate program can help you achieve your goals. Explore the world of ICT helpdesk operations today and discover a rewarding career in IT support.

ICT Helpdesk Operations is an exciting opportunity to kick-start your career in the tech industry. This Undergraduate Certificate course teaches you the essential skills to provide top-notch support to organizations, ensuring their IT systems run smoothly. You'll learn how to troubleshoot, resolve, and escalate issues, as well as develop strong communication and problem-solving skills. With ICT Helpdesk Operations, you'll gain a competitive edge in the job market, with career prospects in IT support, technical sales, and more. Unique features include hands-on training, industry-recognized certifications, and a focus on practical, real-world experience.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
IT Service Management Fundamentals •
Helpdesk Operations and Customer Service •
Technical Support and Troubleshooting •
Computer Hardware and Software Maintenance •
Network Fundamentals and Administration •
Operating System Installation and Configuration •
Database Management and Support •
IT Security and Risk Management •
Communication and Teamwork in ICT Helpdesk •
Problem Solving and Analytical Skills in ICT

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in ICT Helpdesk Operations

The Undergraduate Certificate in ICT Helpdesk Operations is a specialized program designed to equip students with the necessary skills and knowledge to succeed in the field of information and communication technology (ICT) helpdesk operations.
This program focuses on teaching students the technical and soft skills required to provide effective support to users, troubleshoot technical issues, and resolve problems efficiently.
Upon completion of the program, students will be able to demonstrate their understanding of ICT helpdesk operations, including technical support, incident management, and problem management.
The duration of the Undergraduate Certificate in ICT Helpdesk Operations is typically one year, although this may vary depending on the institution and the student's prior qualifications.
The program is designed to be industry-relevant, with a focus on preparing students for entry-level positions in ICT helpdesk operations.
Graduates of this program will have the skills and knowledge required to work in a variety of settings, including corporate, government, and non-profit organizations.
The Undergraduate Certificate in ICT Helpdesk Operations is an excellent choice for individuals who are interested in pursuing a career in ICT support, but do not have prior qualifications or experience in the field.
The program is also suitable for those who want to upskill or reskill in ICT helpdesk operations, or for those who are looking to transition into a new career in this field.
Overall, the Undergraduate Certificate in ICT Helpdesk Operations is a valuable program that provides students with the skills and knowledge required to succeed in the field of ICT helpdesk operations.

Why this course?

The Undergraduate Certificate in ICT Helpdesk Operations is a highly sought-after qualification in today's market, with the UK's IT sector experiencing significant growth. According to a report by the IT Skills Framework for the Information Age (ITFIA), the demand for IT professionals with helpdesk skills is expected to increase by 10% annually, with the UK's helpdesk industry projected to reach £1.4 billion by 2025.
Year Growth Rate
2020-2021 5%
2021-2022 8%
2022-2023 10%

Who should enrol in Undergraduate Certificate in ICT Helpdesk Operations?

Ideal Audience for Undergraduate Certificate in ICT Helpdesk Operations Are you a recent graduate looking to kickstart your career in the IT industry? Do you have a passion for technology and enjoy problem-solving? If so, this course is perfect for you.
Key Characteristics: Typically, our students are individuals who have completed their A-levels or equivalent qualifications, with a strong interest in computer systems and networking. In the UK, for example, the National Careers Service reports that there are over 200,000 IT and telecommunications professionals employed, with a growth rate of 4% per annum.
Career Goals: Upon completing this course, you can expect to gain the skills and knowledge required to succeed in a helpdesk role, including technical support, troubleshooting, and customer service. According to a survey by the Chartered Institute of IT, 75% of IT professionals in the UK report being satisfied with their current job, highlighting the potential for a rewarding career in this field.
Prerequisites: No prior experience is required, as our course is designed to be accessible to students from all backgrounds. However, a basic understanding of computer systems and networking is recommended. If you're unsure about your eligibility, please contact our admissions team for more information.