Undergraduate Certificate in Health and Social Care Customer Service Management

Sunday, 14 September 2025 14:00:00

International applicants and their qualifications are accepted

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Overview

Overview

Health and Social Care Customer Service Management


This Undergraduate Certificate is designed for individuals working in the health and social care sector who want to develop their customer service skills.


It focuses on teaching learners how to provide high-quality customer service, manage customer relationships, and resolve conflicts effectively.


Some key areas of study include: customer service strategies, communication skills, conflict resolution, and team management.

By the end of this course, learners will have gained the knowledge and skills needed to deliver exceptional customer service in a health and social care setting.


Whether you're looking to advance your career or simply improve your customer service skills, this Undergraduate Certificate is an excellent choice.


So why not explore this opportunity further and discover how you can make a positive impact on the lives of your customers?

Customer Service Management is at the heart of this Undergraduate Certificate in Health and Social Care, where you'll develop essential skills to excel in this field. By studying Customer Service Management, you'll gain a deep understanding of how to deliver high-quality service, handle customer complaints, and build strong relationships with clients. This course offers Customer Service Management training, along with knowledge of health and social care principles, to equip you for a successful career. You'll benefit from Customer Service Management expertise, as well as the opportunity to specialize in areas like health and social care.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Service Skills for Health and Social Care
• Communication Strategies in Healthcare Settings
• Effective Listening and Conflict Resolution
• Managing Customer Expectations in Healthcare
• Health and Social Care Customer Service Standards
• Cultural Competence in Customer Service
• Disability Awareness and Inclusion in Customer Service
• Emotional Intelligence in Customer Service
• Customer Service in Mental Health Settings
• Quality Assurance and Feedback in Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Health and Social Care Customer Service Management

The Undergraduate Certificate in Health and Social Care Customer Service Management is a popular course that focuses on equipping students with the necessary skills to provide exceptional customer service in the healthcare sector.
This course is designed to be completed in one year, with students typically attending classes one day a week.
The learning outcomes of this course include understanding the principles of customer service, developing effective communication skills, and learning how to handle difficult customer situations.
Industry relevance is high for this course, as the healthcare sector is constantly seeking staff who can provide excellent customer service to patients and their families.
By completing this course, graduates can pursue careers in customer service roles within the healthcare industry, such as patient advocates or care co-ordinators.
The course is also relevant to those looking to transition into a customer-facing role in the health and social care sector, or for those who want to enhance their existing skills and knowledge in this area.
The course is taught by experienced lecturers who have a strong background in the healthcare industry, providing students with valuable insights and practical knowledge.
Overall, the Undergraduate Certificate in Health and Social Care Customer Service Management is an excellent choice for those looking to launch or advance their career in the healthcare sector.

Why this course?

Customer Service Management is a vital aspect of the health and social care sector, with the UK's National Health Service (NHS) employing over 1.3 million staff, including 500,000 healthcare professionals and 900,000 support staff (NHS Digital, 2022). A
can be used to visualize the significance of this field.
Year Number of NHS Staff
2015 1,144,000
2020 1,300,000

Who should enrol in Undergraduate Certificate in Health and Social Care Customer Service Management?

Ideal Audience for Undergraduate Certificate in Health and Social Care Customer Service Management Are you passionate about delivering exceptional customer experiences in the healthcare sector?
Healthcare professionals With over 1.3 million people working in the NHS alone, there's a high demand for skilled customer service staff in the healthcare industry.
Social care workers If you're working in social care, you'll have the opportunity to develop your customer service skills and enhance your career prospects.
Care home staff With the UK's population ageing, the demand for high-quality care is on the rise, making this course an excellent choice for those working in care homes.
Anyone interested in a career in customer service Whether you're looking to switch careers or simply want to develop new skills, this course is perfect for anyone passionate about delivering exceptional customer experiences.