Undergraduate Certificate in Health and Social Care Customer Service

Monday, 25 August 2025 07:21:12

International applicants and their qualifications are accepted

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Overview

Overview

Health and Social Care Customer Service


This Undergraduate Certificate is designed for individuals working in the health and social care sector who want to develop their customer service skills.


It is ideal for those in roles such as healthcare assistants, social workers, and care managers who need to interact with patients, clients, and their families.


Some key areas covered in the course include communication skills, conflict resolution, and empathy, all of which are essential for delivering high-quality customer service in a health and social care setting.

By the end of the course, learners will have gained the knowledge and skills needed to provide excellent customer service, leading to improved patient satisfaction and outcomes.


So why not explore this Undergraduate Certificate in Health and Social Care Customer Service further and take the first step towards a career in customer-facing roles within the health and social care sector?

Customer Service is at the heart of the Undergraduate Certificate in Health and Social Care, where you'll develop essential skills to excel in this field. This course focuses on building strong relationships with patients, families, and colleagues, preparing you for a rewarding career in healthcare. You'll gain customer service expertise, learn about health and social care policies, and develop communication skills to effectively manage complex situations. With customer service as your foundation, you'll be well-equipped to pursue roles in hospitals, clinics, or social care organizations, with opportunities to progress into management or specialist positions.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Communication Skills for Health and Social Care
• Customer Service in Healthcare Settings
• Health and Social Care Law and Ethics
• Introduction to Health and Social Care
• Mental Health Awareness and Support
• Person-Centred Care and Communication
• Principles of Dementia Care
• Working with Vulnerable Adults and Children
• Health and Social Care Policy and Practice
• Effective Communication in Diverse Settings

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Health and Social Care Customer Service

The Undergraduate Certificate in Health and Social Care Customer Service is a popular choice for individuals looking to launch a career in the healthcare industry. This course is designed to equip students with the necessary skills and knowledge to provide exceptional customer service in a health and social care setting. By the end of the program, students will be able to demonstrate the following learning outcomes:
- Understand the importance of effective communication in health and social care settings
- Develop skills in conflict resolution and negotiation
- Learn how to handle sensitive and confidential information
- Understand the principles of equality and diversity in the workplace
- Develop skills in time management and prioritization
The duration of the Undergraduate Certificate in Health and Social Care Customer Service is typically one year full-time or two years part-time. This flexible program allows students to balance their studies with work or other commitments. The course is highly relevant to the healthcare industry, with many employers seeking staff with excellent customer service skills. Graduates of this program can pursue careers in hospitals, clinics, care homes, and other health and social care settings. They may also consider roles in administration, management, or leadership positions. Upon completion of the program, students will have gained the necessary skills and knowledge to succeed in a health and social care customer service role. They will be equipped to provide exceptional service to patients, clients, and colleagues, and will have a solid foundation for further study or career advancement.

Why this course?

Undergraduate Certificate in Health and Social Care Customer Service is a highly sought-after qualification in today's market, particularly in the UK. According to the UK's Office for National Statistics (ONS), the healthcare and social care sector employs over 1.8 million people, with customer service being a crucial aspect of this industry.
Industry Number of Jobs
Healthcare 1,200,000
Social Care 600,000
Customer Service 250,000

Who should enrol in Undergraduate Certificate in Health and Social Care Customer Service?

Ideal Audience for Undergraduate Certificate in Health and Social Care Customer Service Are you passionate about delivering exceptional customer service in the healthcare sector?
Healthcare professionals With over 1.3 million healthcare workers in the UK, this certificate is perfect for those looking to enhance their skills in customer service, particularly in the NHS.
Care home staff If you work in a care home, this certificate will help you provide better care and support to your residents, while also improving your own job satisfaction and well-being.
Social care workers This certificate is ideal for social care workers who want to develop their customer service skills, particularly in areas such as mental health and learning disabilities.
Anyone looking for a career change If you're looking to transition into a career in healthcare, this certificate is an excellent way to gain the skills and knowledge you need to succeed in customer service roles.