Undergraduate Certificate in Hair and Beauty Customer Relationship Management

Thursday, 19 February 2026 17:56:55

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of the Hair and Beauty industry.

Understand how to build strong relationships with clients and customers in this fast-paced sector.

Learn how to manage client relationships, develop marketing strategies, and analyze customer data to drive business growth.

Some key skills you'll develop include: communication, time management, and problem-solving.

Gain the knowledge and skills to succeed in a customer-facing role, whether in a salon, spa, or retail environment.

Develop a deeper understanding of the importance of CRM in the Hair and Beauty industry and how it can be applied in real-world scenarios.

Take the first step towards a successful career in Hair and Beauty by exploring our Undergraduate Certificate in Hair and Beauty Customer Relationship Management.

Customer Relationship Management is at the heart of the Undergraduate Certificate in Hair and Beauty Customer Relationship Management, where you'll learn to build strong relationships with clients and drive business growth. This course offers key benefits such as developing essential skills in communication, sales, and customer service. You'll gain a deeper understanding of the hair and beauty industry, including career prospects in management, marketing, and entrepreneurship. Unique features include a focus on digital marketing, social media management, and business planning. By the end of the course, you'll be equipped to manage customer relationships effectively, leading to increased customer satisfaction and loyalty.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management in Hair and Beauty Services • Marketing Strategies for Hair and Beauty Businesses • Effective Communication Skills for Hair and Beauty Professionals • Social Media Marketing for Hair and Beauty Salons • Customer Service Skills for Hair and Beauty Industry • Product Knowledge and Recommendations for Hair and Beauty Services • Business Planning and Operations for Hair and Beauty Salons • Human Resources Management in Hair and Beauty Industry • Financial Management for Hair and Beauty Businesses • Event Planning and Management for Hair and Beauty Events

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Hair and Beauty Customer Relationship Management

The Undergraduate Certificate in Hair and Beauty Customer Relationship Management is a specialized program designed to equip students with the skills and knowledge required to excel in the hair and beauty industry.
This program focuses on teaching students how to build strong relationships with customers, manage their expectations, and provide exceptional customer service.
Through a combination of theoretical and practical training, students will learn about customer relationship management, marketing, and sales techniques, as well as how to use technology to enhance customer interactions.
Upon completion of the program, students will be able to apply their knowledge and skills to work in various roles within the hair and beauty industry, such as salon manager, customer service representative, or marketing coordinator.
The duration of the program is typically one year, with students attending classes on a part-time basis.
Industry relevance is high for this program, as the hair and beauty industry is constantly evolving and requires professionals who can adapt to changing customer needs and preferences.
By studying customer relationship management, students will gain a competitive edge in the job market and be able to work in a variety of settings, from high-end salons to spas and wellness centers.
The skills and knowledge gained through this program will also be transferable to other industries, such as hospitality and retail, making it a valuable investment for students looking to launch their careers.
Overall, the Undergraduate Certificate in Hair and Beauty Customer Relationship Management is an excellent choice for students who want to succeed in the hair and beauty industry and build a successful career in customer-facing roles.

Why this course?

Customer Relationship Management in the Hair and Beauty Industry is a vital skill for professionals to master in today's market. According to a survey by the British Hairdressing Association, 75% of salon owners believe that customer service is the key to their business's success (Source: British Hairdressing Association, 2020). This highlights the importance of effective communication and relationship-building in the industry.
Statistic Value
Number of salons in the UK 14,000
Average spend per customer £50
Customer retention rate 60%

Who should enrol in Undergraduate Certificate in Hair and Beauty Customer Relationship Management?

Ideal Audience for Undergraduate Certificate in Hair and Beauty Customer Relationship Management Are you a hair and beauty professional looking to enhance your skills in customer service and relationship management? Do you want to stay ahead of the competition in the UK's £5.5 billion hair and beauty industry?
Key Characteristics: You are a hairdresser, barber, esthetician, or beauty therapist with a passion for delivering exceptional customer experiences. You have a strong understanding of the hair and beauty industry and its trends, and you want to develop your skills in customer relationship management to increase customer loyalty and retention.
Target Audience Statistics: In the UK, 75% of consumers are more likely to return to a business that has provided them with excellent customer service. By completing this certificate, you can enhance your skills in customer relationship management and increase customer loyalty, retention, and ultimately, revenue. With over 140,000 hair and beauty businesses operating in the UK, there is a high demand for professionals with expertise in customer service and relationship management.
Ideal Learners: You are a hair and beauty professional who wants to stay up-to-date with the latest industry trends and best practices in customer relationship management. You are committed to delivering exceptional customer experiences and want to develop your skills in areas such as communication, conflict resolution, and customer retention.