Undergraduate Certificate in E-commerce Customer Service

Sunday, 14 September 2025 13:58:21

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Undergraduate Certificate in E-commerce Customer Service


This program is designed for students interested in the e-commerce industry, focusing on customer service skills.


Learn how to handle customer inquiries, resolve issues, and provide excellent service in a fast-paced online environment.


Develop essential skills in communication, problem-solving, and time management to succeed in e-commerce customer-facing roles.


Gain knowledge of e-commerce platforms, social media, and digital tools to effectively engage with customers and drive sales.


Upon completion, you'll be equipped to enter the workforce or pursue further education in a related field.


Start your journey in e-commerce customer service today and discover a rewarding career in this growing industry.

E-commerce Customer Service is the backbone of any successful online business, and our Undergraduate Certificate in E-commerce Customer Service will equip you with the skills to excel in this field. By mastering the art of customer service in an e-commerce setting, you'll gain a competitive edge in the job market and enjoy a range of benefits, including improved job prospects and increased earning potential. Our course features interactive learning modules and practical assignments to ensure you're fully prepared for the demands of the industry. With a focus on customer-centric solutions, you'll be able to provide exceptional support and drive business growth.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• E-commerce Customer Service Fundamentals
• Effective Communication in E-commerce
• Social Media and Customer Engagement
• E-commerce Order Management and Fulfillment
• Customer Complaint Handling and Resolution
• E-commerce Return and Refund Policies
• Building Trust with E-commerce Customers
• E-commerce Customer Service Metrics and Analysis
• Personalization in E-commerce Customer Service
• International E-commerce Customer Service Considerations

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in E-commerce Customer Service

The Undergraduate Certificate in E-commerce Customer Service is a specialized program designed to equip students with the skills and knowledge required to excel in the e-commerce industry.
This program focuses on teaching students how to provide exceptional customer service in a digital environment, where customers can interact with businesses through various online channels.
Learning outcomes of the program include understanding e-commerce business models, developing effective communication skills, and learning how to resolve customer complaints in a timely and professional manner.
Students will also gain knowledge of digital marketing strategies, social media management, and data analysis techniques to help them make informed decisions in their customer service roles.
The duration of the program is typically one year, with students completing a set of core modules and electives that cater to their interests and career goals.
Industry relevance is high for this program, as e-commerce continues to grow and evolve, with more businesses shifting their focus towards online sales and customer service.
By completing this certificate, graduates can pursue entry-level positions in e-commerce customer service, such as customer support specialist or e-commerce customer service representative.
They can also progress to more senior roles, such as team leader or customer service manager, with additional experience and training.
Overall, the Undergraduate Certificate in E-commerce Customer Service provides students with a solid foundation in the skills and knowledge required to succeed in this rapidly growing industry.

Why this course?

Undergraduate Certificate in E-commerce Customer Service is highly significant in today's market, where customer experience plays a crucial role in driving business success. According to a survey by the UK's Office for National Statistics (ONS), 75% of UK consumers have switched to a competitor because of poor customer service (Source: ONS, 2020). This highlights the importance of providing excellent customer service in e-commerce.
Statistic Value
Number of UK consumers who have switched to a competitor due to poor customer service 75%
Number of UK businesses that offer customer service training 60%
Average time spent by UK consumers on social media to resolve customer service issues 2 hours 15 minutes

Who should enrol in Undergraduate Certificate in E-commerce Customer Service?

Ideal Audience for Undergraduate Certificate in E-commerce Customer Service Are you a recent graduate looking to kickstart your career in the rapidly growing e-commerce industry? Do you have a passion for delivering exceptional customer experiences and want to develop the skills to succeed in this field?
Key Characteristics: You are likely to be a motivated and enthusiastic individual with a strong desire to learn and grow in the e-commerce sector. You may have some experience in customer-facing roles or a related field, but this is not essential. According to a report by the Chartered Institute of Marketing, 75% of UK consumers expect a positive customer experience when shopping online, making this a highly sought-after skillset.
Career Goals: By completing this Undergraduate Certificate in E-commerce Customer Service, you can expect to gain the skills and knowledge needed to succeed in roles such as e-commerce customer service manager, customer experience specialist, or retail operations manager. In the UK, the average salary for an e-commerce customer service manager is £25,000-£30,000 per annum, with opportunities for career progression and growth.
Learning Outcomes: Upon completion of this course, you can expect to gain a deep understanding of e-commerce customer service principles, including customer journey mapping, service design, and relationship management. You will also develop essential skills in communication, problem-solving, and time management, making you a valuable asset to any e-commerce business.