Undergraduate Certificate in E-Customer Relationship Management

Monday, 16 February 2026 05:53:23

International applicants and their qualifications are accepted

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Overview

Overview

Undergraduate Certificate in E-Customer Relationship Management


This program is designed for students seeking to develop skills in managing customer relationships through digital channels.


Learn how to create effective online strategies, analyze customer data, and implement e-commerce solutions.


Gain a deeper understanding of e-commerce and customer relationship management principles, enabling you to drive business growth and success.


Develop essential skills in digital marketing, data analysis, and e-commerce platforms.


Take the first step towards a career in e-CRM and explore this exciting opportunity further.

E-Customer Relationship Management is a cutting-edge course that equips students with the skills to build and maintain strong online relationships with customers. By mastering E-Customer Relationship Management, graduates can expect to enhance customer engagement, increase loyalty, and drive business growth. This E-Customer Relationship Management program offers a unique blend of theoretical knowledge and practical skills, including digital marketing and data analysis. With a strong focus on industry-relevant tools and technologies, students will be well-prepared for a career in e-commerce and customer service. Career prospects are excellent, with opportunities in customer success and digital transformation.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• E-Customer Relationship Management Fundamentals
• Digital Marketing Strategies for E-CRM
• Customer Relationship Management Systems
• Data Analytics for E-CRM Decision Making
• Social Media Marketing in E-CRM
• Mobile Marketing for Customer Engagement
• E-CRM Tools and Software Applications
• Customer Experience Management in E-CRM
• Measuring E-CRM Success Metrics and KPIs
• E-CRM Ethics and Governance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in E-Customer Relationship Management

The Undergraduate Certificate in E-Customer Relationship Management is a specialized program designed to equip students with the necessary skills and knowledge to excel in the field of electronic customer relationship management. This program focuses on teaching students how to effectively manage customer relationships through digital channels, including email, social media, and other online platforms. By the end of the program, students will be able to analyze customer data, develop targeted marketing campaigns, and implement effective customer service strategies. The duration of the Undergraduate Certificate in E-Customer Relationship Management is typically one year, although this may vary depending on the institution and the student's prior education and experience. Students can expect to spend around 12-15 months completing the program, which includes both theoretical and practical components. The industry relevance of this program is high, as more and more businesses are shifting their focus towards digital customer relationship management. By completing this program, students will be well-positioned to secure jobs in a variety of industries, including retail, finance, and healthcare. Upon completion of the program, students can expect to gain a range of skills, including data analysis, marketing strategy development, and customer service skills. These skills are highly valued by employers and can lead to a range of career opportunities, including customer relationship management specialist, digital marketing manager, and business analyst. Overall, the Undergraduate Certificate in E-Customer Relationship Management is a valuable program that can provide students with the skills and knowledge needed to succeed in the field of electronic customer relationship management.

Why this course?

Undergraduate Certificate in E-Customer Relationship Management holds significant importance in today's market, where digital transformation has become the norm. According to a survey by the Centre for Retail Research, the UK retail industry is expected to reach £1.4 trillion by 2025, with e-commerce accounting for 20% of total retail sales. This growth has created a high demand for professionals skilled in E-Customer Relationship Management.
Year E-Customer Relationship Management Adoption Rate
2015 10%
2018 30%
2022 60%

Who should enrol in Undergraduate Certificate in E-Customer Relationship Management?

Ideal Audience for Undergraduate Certificate in E-Customer Relationship Management Are you a UK-based business professional looking to enhance your skills in digital customer engagement? Do you want to stay ahead of the competition in the ever-evolving e-commerce landscape?
Key Characteristics: - Age: 18-30 years old
Industry Affinity: - Retail and e-commerce professionals
Career Goals: - To develop expertise in e-CRM and digital customer engagement
Education Level: - Undergraduate degree holders
Location: - UK-based students and professionals