Undergraduate Certificate in Customer Service in Telecommunications

Friday, 12 September 2025 09:02:28

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service in Telecommunications


Develop the skills to excel in a dynamic and fast-paced industry with our Undergraduate Certificate in Customer Service in Telecommunications.


This program is designed for individuals who want to launch or advance their careers in customer-facing roles within the telecommunications sector.


Gain a deep understanding of customer service principles, communication skills, and industry-specific knowledge to provide exceptional support to customers.


Learn how to handle complex customer complaints, resolve issues efficiently, and deliver personalized service to build strong relationships and drive business success.


Our program is ideal for those who are passionate about delivering excellent customer experiences and want to make a meaningful impact in the telecommunications industry.


Take the first step towards a rewarding career in customer service and explore our Undergraduate Certificate in Customer Service in Telecommunications today!

Customer Service in Telecommunications is the backbone of any successful organization. Our Undergraduate Certificate program is designed to equip you with the skills and knowledge required to excel in this field. You'll gain hands-on experience in resolving customer complaints, handling technical issues, and providing exceptional support. With customer service skills, you'll have a wide range of career prospects, including roles in call centers, retail, and industry-specific customer support. Our program also offers telecommunications expertise, making you a competitive candidate in the job market. Upon completion, you'll be able to work effectively in a fast-paced, dynamic environment.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Service Skills for Telecommunications •
Communication Strategies in Customer Service •
Conflict Resolution in Telecommunications •
Customer Relationship Management (CRM) Systems •
Telecommunications Industry Regulations and Compliance •
Effective Listening and Problem-Solving Skills •
Cultural Sensitivity and Diversity in Customer Service •
Technical Support and Troubleshooting in Telecommunications •
Measuring Customer Satisfaction and Feedback

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Service in Telecommunications

The Undergraduate Certificate in Customer Service in Telecommunications is a specialized program designed to equip students with the skills and knowledge required to excel in the telecommunications industry.
This program focuses on teaching students the essential skills needed to provide excellent customer service in a fast-paced telecommunications environment.
Upon completion of the program, students will be able to demonstrate the following learning outcomes:
- Effective communication and interpersonal skills
- Ability to handle customer complaints and resolve issues efficiently
- Understanding of telecommunications products and services
- Knowledge of industry-specific regulations and standards
- Ability to work in a team environment and adapt to changing situations
The duration of the Undergraduate Certificate in Customer Service in Telecommunications is typically one year, although this may vary depending on the institution and student circumstances.
The program is designed to be completed in a part-time or full-time capacity, allowing students to balance their studies with work or other commitments.
The Undergraduate Certificate in Customer Service in Telecommunications is highly relevant to the telecommunications industry, as it provides students with the skills and knowledge required to succeed in this field.
Many employers in the telecommunications sector require or prefer candidates with customer service experience, making this program an excellent choice for those looking to launch or advance their careers.
Graduates of the Undergraduate Certificate in Customer Service in Telecommunications can expect to find employment opportunities in various roles, including customer service representative, account manager, and sales consultant.
Overall, the Undergraduate Certificate in Customer Service in Telecommunications is an excellent choice for students looking to pursue a career in the telecommunications industry, particularly in customer-facing roles.

Why this course?

The significance of an Undergraduate Certificate in Customer Service in Telecommunications cannot be overstated in today's market. With the rise of digital transformation and the increasing demand for excellent customer experiences, telecommunications companies are looking for professionals who can provide top-notch service to their customers. According to a report by the UK's Office for National Statistics (ONS), the telecommunications industry in the UK employs over 140,000 people, with customer service representatives being a crucial part of this workforce.
Year Number of Customer Service Jobs
2015 93,000
2018 104,000
2020 115,000

Who should enrol in Undergraduate Certificate in Customer Service in Telecommunications?

Ideal Audience for Undergraduate Certificate in Customer Service in Telecommunications Are you a recent graduate looking to kick-start your career in the telecommunications industry? Do you have a passion for delivering exceptional customer experiences? If so, this course is perfect for you.
Key Characteristics: You should be a motivated and enthusiastic individual with excellent communication skills, a strong work ethic, and a willingness to learn. You may also have prior experience in customer-facing roles or a related field.
Relevant Background: Typically, our students come from a variety of backgrounds, including business, marketing, and IT. However, prior experience in customer service, sales, or a related field can be beneficial. In the UK, the telecommunications industry is a significant employer, with over 140,000 jobs available in 2022 (Source: ONS).
Career Opportunities: Upon completion of this course, you can expect to secure roles in various areas of the telecommunications industry, including customer service, account management, and sales. The median salary for customer service representatives in the UK is around £18,000 per annum (Source: Glassdoor).