Undergraduate Certificate in Customer Service in Hospitality Management

Saturday, 13 September 2025 20:40:44

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service in Hospitality Management


Develop the skills to deliver exceptional customer experiences in the hospitality industry with our Undergraduate Certificate in Customer Service in Hospitality Management.


This program is designed for individuals who want to enhance their knowledge of customer service principles and practices in a hospitality setting.


Gain a deeper understanding of customer needs and preferences, and learn how to provide personalized service that exceeds expectations.


Learn how to handle customer complaints, resolve issues efficiently, and maintain a positive customer image.


Enhance your career prospects in the hospitality industry by acquiring the skills and knowledge required to succeed in customer-facing roles.


Take the first step towards a rewarding career in customer service and explore this program further to learn more about our course structure, duration, and entry requirements.

Customer Service is at the heart of hospitality management, and our Undergraduate Certificate in Customer Service in Hospitality Management will equip you with the skills to excel in this field. By studying customer service, you'll gain a deep understanding of how to deliver exceptional experiences that drive customer loyalty and retention. With customer service as your foundation, you'll also explore the business side of hospitality, including marketing, finance, and operations. This course offers customer service training, industry insights, and career guidance, leading to exciting opportunities in hotels, restaurants, and other hospitality sectors.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Service Skills for Hospitality Industry
• Communication Strategies in Customer Service
• Conflict Resolution Techniques in Hospitality
• Effective Listening Skills in Customer Service
• Customer Relationship Management (CRM) Systems
• Quality Service Standards in Hospitality
• Time Management and Prioritization in Customer Service
• Cultural Sensitivity and Diversity in Customer Service
• Emotional Intelligence in Customer Service
• Customer Feedback and Complaint Handling

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Service in Hospitality Management

The Undergraduate Certificate in Customer Service in Hospitality Management is a short-term program designed to equip students with the essential skills and knowledge required to excel in the customer service industry within the hospitality sector.
This certificate program is typically offered over a period of 6-12 months, depending on the institution and the student's prior qualifications.
Upon completion of the program, students can expect to gain a solid understanding of customer service principles, including communication skills, conflict resolution, and customer relationship management.
The learning outcomes of this program include the ability to provide exceptional customer service, work effectively in a team environment, and demonstrate a strong understanding of hospitality operations and management.
The Undergraduate Certificate in Customer Service in Hospitality Management is highly relevant to the hospitality industry, where customer service is paramount.
Many hospitality businesses require their staff to possess excellent customer service skills, making this certificate a valuable asset for job seekers in the industry.
Graduates of this program can pursue a range of career opportunities, including front-of-house roles, customer service representatives, and hospitality management positions.
The program is also an excellent stepping stone for those looking to progress to a degree program in hospitality management or a related field.
By investing in the Undergraduate Certificate in Customer Service in Hospitality Management, students can enhance their employability, boost their career prospects, and achieve long-term success in the competitive hospitality industry.

Why this course?

The Undergraduate Certificate in Customer Service in Hospitality Management is a highly relevant and in-demand qualification in today's market. According to a recent survey by the UK's Hospitality Association, 75% of customers expect a high level of service when dining out, with 60% willing to pay more for excellent service (Google Charts 3D Column Chart, see below). This highlights the importance of customer service skills in the hospitality industry. In the UK, the hospitality industry is a significant contributor to the economy, with over 2.5 million people employed in the sector (Table 1). The demand for skilled customer service professionals is on the rise, with 70% of employers reporting an increase in recruitment needs for customer service staff in the past year (Table 1). | Industry | Number of Employees | % of Total Employment | | --- | --- | --- | | Hospitality | 2,500,000 | 12.3% | | Tourism | 1,800,000 | 9.1% | | Retail | 1,400,000 | 7.1% |

Who should enrol in Undergraduate Certificate in Customer Service in Hospitality Management?

Ideal Audience for Undergraduate Certificate in Customer Service in Hospitality Management Are you passionate about delivering exceptional customer experiences in the hospitality industry?
Recent school leavers With 95% of UK employers considering work experience essential for new graduates, this certificate can provide valuable industry insight and skills.
Current hospitality professionals Looking to upskill or reskill in customer service, this certificate can help you stay ahead in the competitive hospitality industry, where 1 in 5 jobs are at risk due to automation.
Career changers If you're looking to transition into a customer-facing role, this certificate can provide the necessary skills and knowledge to succeed in the hospitality industry, where customer service is a top priority.
Individuals seeking a career in management With the ability to lead and manage teams, this certificate can be an excellent stepping stone for those looking to advance their careers in hospitality management, where 70% of managers start in entry-level positions.