Undergraduate Certificate in Customer Service in Facility Operations

Saturday, 13 September 2025 11:33:45

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service in Facility Operations


Deliver exceptional customer experiences in a fast-paced facility environment.


This Undergraduate Certificate is designed for individuals who want to develop the skills and knowledge needed to succeed in customer-facing roles within facility operations.


Gain expertise in customer service, communication, and conflict resolution, as well as facility operations, maintenance, and management.

Learn how to provide top-notch service, build strong relationships, and contribute to a positive work environment.


Whether you're looking to advance your career or start a new path, this certificate program can help you achieve your goals.


Explore this opportunity further and discover how you can make a meaningful impact in customer service and facility operations.

Customer Service is at the heart of Facility Operations, and our Undergraduate Certificate program is designed to equip you with the skills to excel in this field. By studying Customer Service in Facility Operations, you'll gain a deep understanding of how to deliver exceptional customer experiences, resolve conflicts, and build strong relationships with clients and colleagues. This course offers Customer Service training, along with modules on facility management, operations, and logistics. You'll develop valuable skills in communication, problem-solving, and time management, leading to Customer Service career prospects in industries such as hospitality, healthcare, and retail.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Service Skills for Facility Operations
• Communication Strategies for Effective Customer Interaction
• Conflict Resolution Techniques in Customer Service
• Time Management and Prioritization in Customer Service
• Customer Relationship Management (CRM) Systems
• Quality Assurance and Quality Control in Customer Service
• Customer Feedback and Complaint Handling
• Cultural Sensitivity and Diversity in Customer Service
• Technology-Enhanced Customer Service
• Performance Metrics and Evaluation in Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Service in Facility Operations

The Undergraduate Certificate in Customer Service in Facility Operations is a specialized program designed to equip students with the skills and knowledge required to excel in customer-facing roles within facility operations. This program focuses on teaching students the essential skills needed to provide exceptional customer service, including communication, problem-solving, and conflict resolution. By the end of the program, students will be able to apply their knowledge and skills in real-world scenarios, ensuring they are well-prepared for a career in customer service. The duration of the Undergraduate Certificate in Customer Service in Facility Operations is typically one year, although this may vary depending on the institution and the student's prior education and experience. Students can expect to spend around 20 hours per week studying and completing coursework, as well as participating in internships or work placements. Industry relevance is a key aspect of this program, as facility operations is a rapidly growing industry with a high demand for skilled customer service professionals. By completing this program, students will gain a competitive edge in the job market and be well-positioned to secure roles in facilities management, customer service, and related fields. Upon completion of the program, students can expect to earn a recognized qualification and gain the skills and knowledge required to succeed in a customer service role within facility operations. The program is designed to be flexible and accommodating, allowing students to balance their studies with work and other commitments. Overall, the Undergraduate Certificate in Customer Service in Facility Operations is an excellent choice for students looking to launch a career in customer service or advance their existing career in facility operations. With its focus on practical skills and industry relevance, this program is sure to provide students with the knowledge and skills needed to succeed in this field.

Why this course?

The Undergraduate Certificate in Customer Service in Facility Operations is highly significant in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Building Services Engineering (CIBSE), 75% of UK businesses believe that customer service is crucial for their success. Moreover, a study by the British Retail Consortium found that 60% of consumers are more likely to return to a business that provides excellent customer service.
Statistic Percentage
Businesses that believe customer service is crucial for success 75%
Consumers who are more likely to return to a business with excellent customer service 60%

Who should enrol in Undergraduate Certificate in Customer Service in Facility Operations?

Ideal Audience for Undergraduate Certificate in Customer Service in Facility Operations Are you a young professional looking to kickstart your career in customer-facing roles within the facility operations sector? Do you aspire to work in a dynamic environment where no two days are the same? If so, this certificate is perfect for you.
Key Characteristics: You should be a motivated and enthusiastic individual with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences. You may be a recent graduate or someone looking to transition into a new career path.
Relevant Background: Typically, our students come from a variety of backgrounds, including hospitality, retail, and administrative roles. However, no prior experience in facility operations is necessary, as the course is designed to provide a comprehensive introduction to the sector.
Career Prospects: Upon completion of the course, you can expect to secure roles in facility operations, such as customer service representatives, facilities coordinators, or operations managers. According to the Chartered Institute of Building Services Engineering (CIBSE), the UK's construction industry is expected to create over 200,000 new jobs by 2025, with customer service roles being a key area of growth.