Undergraduate Certificate in Customer Service in Facility Management

Friday, 19 September 2025 10:59:03

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service in Facility Management


Develop the skills to deliver exceptional customer experiences in a facility management setting.


This Undergraduate Certificate is designed for individuals who want to enhance their knowledge of customer service in facility management, focusing on areas such as communication, conflict resolution, and customer relationship management.


Some key areas of study include:

Facility operations, customer service strategies, and building maintenance management.


Learn from industry experts and gain practical skills to apply in real-world settings.


Take the first step towards a rewarding career in customer service in facility management.

Customer Service is at the heart of Facility Management, and our Undergraduate Certificate in Customer Service in Facility Management will equip you with the skills to excel in this field. This course focuses on developing your ability to provide exceptional customer service, ensuring a positive experience for clients and tenants. You'll learn about conflict resolution, communication strategies, and team management, as well as the latest industry trends and best practices. With this certificate, you'll enjoy career prospects in facility management, customer relations, and related fields. Our unique approach combines theoretical knowledge with practical training, preparing you for a successful career in customer service and facility management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Service Skills for Facility Management
• Communication Strategies for Effective Customer Interaction
• Conflict Resolution Techniques in Customer Service
• Customer Relationship Management (CRM) Systems
• Facilities Management Operations and Procedures
• Event Planning and Management for Corporate Clients
• Facilities Maintenance and Repair Services
• Quality Assurance and Quality Control in Customer Service
• Customer Feedback and Complaint Handling
• Strategic Planning for Customer Service in Facility Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Service in Facility Management

The Undergraduate Certificate in Customer Service in Facility Management is a specialized program designed to equip students with the skills and knowledge required to provide exceptional customer service in the facility management industry.
This program focuses on teaching students how to effectively manage customer relationships, resolve conflicts, and deliver high-quality service in a fast-paced facility management environment.
Upon completion of the program, students will be able to demonstrate the following learning outcomes:
- Provide exceptional customer service in a facility management setting
- Analyze customer needs and preferences to deliver tailored solutions
- Resolve customer complaints and conflicts in a professional manner
- Collaborate with colleagues to achieve customer satisfaction goals
- Apply knowledge of facility management principles to improve customer experience
The duration of the Undergraduate Certificate in Customer Service in Facility Management is typically one year, consisting of two semesters of full-time study.
The program is designed to be completed in a short period of time, allowing students to enter the workforce quickly and start providing excellent customer service in facility management.
The Undergraduate Certificate in Customer Service in Facility Management is highly relevant to the industry, as facility managers are increasingly expected to prioritize customer satisfaction and experience.
By completing this program, students will gain the skills and knowledge required to succeed in this field and contribute to the delivery of exceptional customer service in facility management.
The program is also designed to be flexible, with online and on-campus options available to accommodate different learning styles and schedules.
Overall, the Undergraduate Certificate in Customer Service in Facility Management is an excellent choice for students looking to launch a career in facility management and provide exceptional customer service.

Why this course?

The Undergraduate Certificate in Customer Service in Facility Management is a highly relevant and in-demand qualification in today's market. According to a recent survey by the Chartered Institute of Building Services Engineering (CIBSE), 75% of UK building services engineers believe that customer service skills are essential for success in their roles (Source: CIBSE, 2022). This highlights the importance of effective customer service in facility management, which is reflected in the growing demand for professionals with expertise in this area.
Statistic Value
Number of facility management jobs available in the UK Over 10,000
Average salary for facility managers in the UK £35,000 - £50,000 per annum

Who should enrol in Undergraduate Certificate in Customer Service in Facility Management ?

Ideal Audience for Undergraduate Certificate in Customer Service in Facility Management Are you a young professional looking to kick-start your career in facility management? Do you want to develop essential customer service skills to excel in this field?
Demographics: Typically, our ideal students are recent graduates or those in the early stages of their careers, aged 18-30, with a strong interest in facility management and customer service.
Skills and Interests: Our ideal students possess excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences. They are also familiar with facility management principles and practices, having completed relevant A-levels or equivalent qualifications.
Career Goals: Upon completion of the Undergraduate Certificate in Customer Service in Facility Management, our ideal students aim to secure roles such as facility coordinator, customer service representative, or operations manager in various industries, including property management, hospitality, and healthcare.
UK Statistics: In the UK, the facility management sector is expected to grow by 10% annually, with customer service professionals in high demand. Our program is designed to equip students with the necessary skills to thrive in this competitive job market.