Undergraduate Certificate in Customer Service for Team Leaders

Sunday, 14 September 2025 15:22:04

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service

is at the heart of any successful business, and Team Leaders play a crucial role in delivering exceptional customer experiences. This Undergraduate Certificate in Customer Service for Team Leaders is designed to equip you with the skills and knowledge to excel in this critical function.

Develop your expertise in areas such as communication, problem-solving, and conflict resolution, and learn how to create a positive customer-centric culture within your team.


By the end of this program, you'll be able to:

lead and motivate your team to deliver outstanding customer service, and make informed decisions that drive business growth and customer satisfaction.

Take the first step towards becoming a customer service leader and explore this program further to discover how you can make a real difference in your organization.

Customer Service is at the heart of any successful business, and as a Team Leader, you play a crucial role in delivering exceptional experiences to customers. Our Undergraduate Certificate in Customer Service for Team Leaders is designed to equip you with the skills and knowledge to excel in this critical function. You'll gain a deep understanding of customer needs, develop effective communication and problem-solving skills, and learn how to lead high-performing teams that deliver outstanding customer service. With this course, you'll enjoy career prospects in various industries, including retail, hospitality, and finance, and be well on your way to a rewarding career in customer-facing roles.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills for Customer Service Team Leaders • Customer Service Standards and Expectations • Conflict Resolution and De-escalation Techniques • Time Management and Prioritization for Customer Service Teams • Empathy and Active Listening in Customer Interactions • Customer Relationship Management (CRM) Software • Performance Metrics and Key Performance Indicators (KPIs) for Customer Service • Coaching and Feedback for Customer Service Team Members • Cultural Sensitivity and Diversity in Customer Service • Quality Assurance and Continuous Improvement in Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Service for Team Leaders

The Undergraduate Certificate in Customer Service for Team Leaders is a specialized program designed to equip students with the skills and knowledge required to excel in customer-facing roles, particularly in leadership positions. This program focuses on developing the essential skills and competencies necessary for effective customer service, including communication, problem-solving, and conflict resolution. Students will learn how to build strong relationships with customers, manage customer expectations, and provide exceptional service in a fast-paced environment. The duration of the program is typically one year, with students completing a combination of theoretical and practical modules. The program is designed to be flexible, allowing students to balance their studies with work commitments or other responsibilities. Industry relevance is a key aspect of this program, as it is designed to prepare students for careers in customer-facing roles, such as team leader or supervisor. The program is relevant to various industries, including retail, hospitality, and finance, where customer service is a critical component of success. Upon completion of the program, students can expect to gain a recognized qualification and develop the skills and knowledge required to succeed in a customer service leadership role. The program is also designed to enhance students' employability, with many graduates going on to secure leadership positions in their chosen industry. Overall, the Undergraduate Certificate in Customer Service for Team Leaders is a valuable program for individuals looking to advance their careers in customer-facing roles. With its focus on developing essential skills and competencies, industry relevance, and flexibility, this program is an excellent choice for those seeking to succeed in a customer service leadership role.

Why this course?

Undergraduate Certificate in Customer Service is a vital skillset for Team Leaders in today's market, where customer satisfaction and loyalty are crucial for business success. According to a recent survey by the Chartered Institute of Personnel and Development (CIPD), 75% of UK employers believe that customer service skills are essential for their employees (Source: CIPD, 2022).
Statistic Value
Number of UK employees working in customer-facing roles 4.3 million
Percentage of UK businesses that prioritize customer service 85%

Who should enrol in Undergraduate Certificate in Customer Service for Team Leaders?

Ideal Audience The Undergraduate Certificate in Customer Service for Team Leaders is designed for ambitious professionals who aspire to excel in their roles, particularly those in customer-facing positions within the UK's service-based industries.
Career Stage This programme is ideal for team leaders who have 2-5 years of experience in customer service, looking to enhance their skills and knowledge to take on more senior roles or start their own businesses.
Industry Focus The programme is tailored to meet the needs of the UK's service-based industries, including retail, hospitality, and financial services, where customer service skills are paramount.
Learning Style This programme is designed to be flexible and accessible, with online learning options and a mix of theoretical and practical assessments, allowing learners to balance their studies with their existing commitments.
Career Outcomes Graduates of this programme can expect to progress to senior roles within their organisations, or start their own businesses, with a significant increase in salary potential, with median salaries ranging from £25,000 to £40,000 per annum in the UK.