Undergraduate Certificate in Customer Service Skills

Sunday, 14 September 2025 16:14:56

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service Skills

is designed for individuals seeking to enhance their communication and interpersonal skills in a customer-facing role.

Develop essential skills to provide top-notch service, build strong relationships, and drive business success. This program focuses on teaching participants how to effectively handle customer complaints, resolve issues, and deliver personalized support.

Through a combination of theoretical knowledge and practical training, learners will gain confidence in their ability to handle diverse customer needs and preferences.

By investing in this program, you'll be well-equipped to excel in a customer service role and take your career to the next level. Explore the Undergraduate Certificate in Customer Service Skills today and discover a world of opportunities!

Customer Service Skills are the backbone of any successful business, and our Undergraduate Certificate in Customer Service Skills will equip you with the essential skills to excel in this field. By studying this course, you'll gain a deep understanding of customer needs, develop effective communication and problem-solving skills, and learn how to provide exceptional service that drives customer loyalty and retention. With customer service skills, you'll be in high demand across various industries, including retail, hospitality, and finance. Our course also offers flexible learning options and industry-recognized certifications, making it an ideal choice for those looking to kick-start their career or upskill in this field.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills
• Customer Relationship Management
• Conflict Resolution Techniques
• Time Management and Productivity
• Active Listening and Empathy
• Problem-Solving Strategies
• Communication in a Multicultural Environment
• Customer Service Standards and Expectations
• De-escalation and Conflict Resolution
• Sales and Upselling Techniques

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Service Skills

The Undergraduate Certificate in Customer Service Skills is a popular choice for individuals looking to enhance their customer service skills and advance their careers in the service industry.
This certificate program is designed to equip learners with the knowledge and skills necessary to provide exceptional customer service, resulting in increased customer satisfaction and loyalty.
Upon completion of the program, learners can expect to achieve the following learning outcomes:
- Develop effective communication and interpersonal skills to build strong relationships with customers.
- Understand the importance of active listening, empathy, and conflict resolution in customer service.
- Learn how to handle customer complaints and feedback in a professional and constructive manner.
- Acquire knowledge of customer service policies, procedures, and best practices.
- Develop skills in problem-solving, adaptability, and time management to meet the demands of a fast-paced customer service environment.
The duration of the Undergraduate Certificate in Customer Service Skills varies depending on the institution and the learner's prior education and experience.
Typically, the program takes one to two years to complete and consists of a combination of theoretical and practical training.
Industry relevance is a key aspect of this certificate program, as it prepares learners for entry-level positions in customer-facing roles such as customer service representatives, call center agents, and retail sales associates.
Many employers also recognize the value of this certificate in promoting career advancement and professional development, making it an attractive option for those looking to transition into management or leadership roles.
Overall, the Undergraduate Certificate in Customer Service Skills is an excellent choice for individuals seeking to develop the skills and knowledge necessary to succeed in the customer service industry.

Why this course?

Customer Service Skills are highly valued in today's market, with the UK's customer service industry employing over 1.3 million people, generating a revenue of £43.8 billion (Source: CIPD). To stay competitive, businesses need skilled customer service professionals who can provide exceptional experiences. An Undergraduate Certificate in Customer Service Skills can equip learners with the necessary skills and knowledge to excel in this field.
Industry Employment Rate
Retail 34.6%
Finance and Insurance 32.1%
Healthcare 29.4%
Public Sector 26.5%

Who should enrol in Undergraduate Certificate in Customer Service Skills?

Primary Keyword: Customer Service Skills Ideal Audience
Recent school leavers looking to start their careers in the service industry Individuals seeking to enhance their employability and gain valuable skills in a rapidly changing job market, with 1 in 5 young people in the UK (16-24 years old) currently unemployed or underemployed.
Career changers looking to transition into a customer-facing role Those with relevant work experience but lacking customer service skills, with 75% of employers in the UK considering customer service skills essential for job success.
Individuals seeking to progress in their current role or industry Those looking to develop their leadership and management skills, with 60% of UK businesses reporting an increase in customer service demands in recent years.