Undergraduate Certificate in Customer Service Skills

Sunday, 27 April 2025 01:04:25

International applicants and their qualifications are accepted

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Overview

Overview

Our Undergraduate Certificate in Customer Service Skills is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their customer service abilities at their own pace.

Through engaging online modules, students will learn how to effectively communicate with customers, resolve conflicts, and deliver exceptional service. No case studies or practicals are involved, making it convenient for busy individuals to upskill and advance their careers.

Join us today and take the first step towards becoming a customer service expert!

Enhance your career prospects with our comprehensive Undergraduate Certificate in Customer Service Skills. This program equips you with the essential tools and techniques to excel in the dynamic field of customer service. From effective communication strategies to conflict resolution skills, you will learn how to deliver exceptional service and build lasting relationships with customers. Our experienced instructors will guide you through real-world case studies and practical exercises, allowing you to apply your knowledge in a hands-on environment. Whether you are new to customer service or looking to advance your skills, this certificate will set you apart in today's competitive job market.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Service
• Effective Communication Skills
• Conflict Resolution in Customer Service
• Building Customer Relationships
• Problem-Solving Techniques
• Customer Service in a Digital Age
• Time Management for Customer Service Professionals
• Handling Difficult Customers
• Customer Service Best Practices
• Customer Service Management and Leadership

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative
Client Success Manager
Retail Sales Associate
Guest Relations Coordinator
Call Center Agent
Customer Experience Specialist

Key facts about Undergraduate Certificate in Customer Service Skills

- Develop essential customer service skills through practical training and real-world scenarios
- Gain proficiency in communication, problem-solving, and conflict resolution
- Enhance your ability to handle diverse customer interactions effectively
- Acquire knowledge of industry best practices and customer service standards
- Improve customer satisfaction and loyalty through exceptional service delivery
- Stand out in competitive job markets with a recognized certificate in customer service skills
- Access career opportunities in various industries such as retail, hospitality, and healthcare
- Benefit from flexible online learning options tailored to your schedule and pace
- Join a supportive learning community and network with industry professionals
- Elevate your professional profile and advance your career with specialized customer service expertise.

Why this course?

Industry Demand Relevance
85% of UK consumers are willing to pay more for a better customer experience. Customer service skills are essential in all industries, with 93% of customers more likely to make repeat purchases with companies who offer excellent customer service.
Companies lose £37 billion annually due to poor customer service. Improving customer service skills can lead to increased customer satisfaction and loyalty, resulting in higher revenue for businesses.
The Undergraduate Certificate in Customer Service Skills is crucial in meeting the high demand for skilled professionals in the UK market. With consumers valuing exceptional customer service and companies facing significant losses from poor service, the need for individuals with specialized customer service skills is evident. By obtaining this certificate, individuals can enhance their employability and contribute to the success of businesses across various industries. Investing in customer service training can lead to improved customer satisfaction, increased revenue, and long-term customer loyalty. This certificate equips individuals with the necessary skills to excel in customer-facing roles and make a positive impact on the overall customer experience.

Who should enrol in Undergraduate Certificate in Customer Service Skills?

This course is designed for individuals who are looking to enhance their customer service skills and excel in the competitive job market. Whether you are a recent school leaver or a working professional seeking to upskill, this certificate will provide you with the necessary knowledge and expertise to succeed in various customer-facing roles.

Over 80% of UK consumers say that the level of customer service they receive influences their decision to do business with a company.
Nearly 70% of customers are willing to spend more with companies that provide excellent customer service.
More than 50% of UK consumers have switched brands due to poor customer service experiences.

By enrolling in this course, you will learn how to effectively communicate with customers, handle challenging situations, and build long-lasting relationships. These skills are essential in today's competitive business environment, where customer satisfaction is paramount to success.