Undergraduate Certificate in Customer Service Management in Logistics

Sunday, 14 September 2025 15:15:52

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service Management in Logistics


Develop the skills to excel in a customer-facing role within the logistics industry with our Undergraduate Certificate in Customer Service Management in Logistics.


This program is designed for individuals who want to enhance their knowledge of customer service principles and practices in a logistics context.


Learn how to effectively manage customer relationships, resolve issues, and provide exceptional service in a fast-paced logistics environment.


Some key areas of focus include:

Supply chain management, transportation, warehousing, and inventory control.


Develop your skills in communication, problem-solving, and time management to succeed in this role.


Gain the knowledge and skills needed to advance your career in customer service management in logistics.


Explore this program further and discover how you can launch a successful career in customer service management in logistics.

Customer Service Management in Logistics is a comprehensive course that equips students with the skills to excel in this field. By focusing on the art of customer service, this course helps students develop a deep understanding of the importance of effective communication, conflict resolution, and relationship building. Students will gain hands-on experience in managing customer relationships, resolving issues, and improving overall customer satisfaction. With a strong emphasis on logistics, students will learn about supply chain management, transportation, and inventory control. Upon completion, students can expect career prospects in various industries, including retail, manufacturing, and e-commerce.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Service Management in Logistics •
Supply Chain Operations and Management •
Logistics and Transportation Management •
Inventory Management and Control •
Quality Assurance and Control in Logistics •
Customer Relationship Management (CRM) in Logistics •
Supply Chain Risk Management •
Logistics and Transportation Security •
International Logistics and Trade •
Business Analytics for Logistics Decision Making

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Service Management in Logistics

The Undergraduate Certificate in Customer Service Management in Logistics is a specialized program designed to equip students with the skills and knowledge required to excel in customer-facing roles within the logistics industry.
This program focuses on teaching students how to provide exceptional customer service, manage customer relationships, and resolve customer complaints in a timely and professional manner.
Upon completion of the program, students will be able to demonstrate the following learning outcomes:
- Analyze customer needs and preferences to develop effective customer service strategies
- Design and implement customer service processes that meet organizational goals and objectives
- Develop and maintain strong relationships with customers through effective communication and problem-solving skills
- Apply knowledge of logistics and supply chain management principles to resolve customer complaints and issues
- Evaluate the impact of customer service on organizational performance and make recommendations for improvement
The duration of the Undergraduate Certificate in Customer Service Management in Logistics is typically one year, although this may vary depending on the institution and the student's prior education and experience.
The program is designed to be completed in a part-time or full-time format, allowing students to balance their academic responsibilities with work or other commitments.
The Undergraduate Certificate in Customer Service Management in Logistics is highly relevant to the logistics industry, as companies seek to provide exceptional customer experiences to remain competitive in the market.
By completing this program, students will gain the skills and knowledge required to succeed in customer-facing roles within the logistics industry, including roles such as customer service manager, logistics coordinator, and supply chain specialist.
Graduates of the Undergraduate Certificate in Customer Service Management in Logistics can expect to secure employment in a variety of industries, including transportation, warehousing, and distribution.
The program is also an excellent stepping stone for students who wish to pursue further education in business, management, or a related field.
Overall, the Undergraduate Certificate in Customer Service Management in Logistics is a valuable program that provides students with the skills and knowledge required to succeed in the logistics industry and beyond.

Why this course?

Customer Service Management in Logistics is a vital component of the modern supply chain, with the UK logistics industry valued at £1.3 trillion in 2020, employing over 2.2 million people (Source: Logistics UK). As the demand for efficient and effective customer service continues to rise, the need for specialized training programs has become increasingly important.
Industry Value Employment Figures
£1.3 trillion 2.2 million
£1.1 trillion 2.1 million
£1.0 trillion 2.0 million
The Undergraduate Certificate in Customer Service Management in Logistics is designed to equip learners with the skills and knowledge required to excel in this field. By studying this program, learners will gain a deep understanding of customer service principles, logistics operations, and supply chain management, enabling them to make informed decisions and drive business success.

Who should enrol in Undergraduate Certificate in Customer Service Management in Logistics ?

Ideal Audience for Undergraduate Certificate in Customer Service Management in Logistics Are you a logistics professional looking to enhance your customer service skills and advance your career in the UK's £1.4 trillion logistics industry?
Key Characteristics: You are a motivated and ambitious individual with a passion for delivering exceptional customer experiences, preferably with 1-3 years of experience in logistics, supply chain management, or a related field.
Career Goals: You aspire to take on leadership roles in customer-facing positions, such as Customer Service Manager, Operations Manager, or Supply Chain Manager, with a salary range of £25,000-£40,000 per annum in the UK.
Prerequisites: You hold a Level 3 qualification (A-levels, BTEC, or equivalent) and have a strong understanding of the logistics industry, customer service principles, and business operations.
Learning Outcomes: Upon completion of the Undergraduate Certificate in Customer Service Management in Logistics, you will gain skills in customer relationship management, supply chain management, and business operations, enabling you to make a meaningful impact in the UK's logistics sector.