Undergraduate Certificate in Customer Service Management

Wednesday, 17 September 2025 12:51:45

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Customer Service Management

is a vital skill in today's business world, and our Undergraduate Certificate in Customer Service Management is designed to equip you with the knowledge and skills to excel in this field.

Learn how to effectively manage customer relationships, resolve conflicts, and provide exceptional service to drive business success.

Some of the key topics you'll cover include: customer service strategies, communication skills, conflict resolution, and team management.

Our program is perfect for those looking to launch or advance their careers in customer-facing roles, such as retail, hospitality, or call center management.

By completing this certificate, you'll gain a deeper understanding of customer service principles and practices, and be well on your way to a successful career in customer service management.

So why wait? Explore our Undergraduate Certificate in Customer Service Management today and take the first step towards a rewarding career in customer service management.

Customer Service Management is the backbone of any successful business, and our Undergraduate Certificate in this field will equip you with the skills to excel in this role. By studying Customer Service Management, you'll gain a deep understanding of customer needs, develop effective communication skills, and learn how to resolve conflicts in a professional manner. This course offers Customer Service Management students the opportunity to gain practical experience through internships and projects, allowing you to build a strong network of industry contacts. Upon completion, you'll be well-positioned for a career in customer-facing roles, with opportunities in retail, hospitality, and more.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Service Fundamentals
• Communication Skills for Customer Service
• Effective Listening and Problem Solving
• Customer Relationship Management
• Service Quality Management
• Time Management and Productivity in Customer Service
• Conflict Resolution and De-Escalation Techniques
• Customer Feedback and Complaint Handling
• Employee Engagement and Motivation in Customer Service
• Strategic Planning for Customer Service Operations

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Service Management

The Undergraduate Certificate in Customer Service Management is a specialized program designed to equip students with the skills and knowledge required to excel in customer-facing roles.
This program focuses on teaching students how to effectively manage customer relationships, resolve conflicts, and provide exceptional customer service.
Upon completion of the program, students will be able to analyze customer needs, develop strategies to meet those needs, and implement effective customer service plans.
The learning outcomes of this program include the ability to communicate effectively with customers, manage customer expectations, and resolve customer complaints in a professional manner.
The duration of the Undergraduate Certificate in Customer Service Management varies depending on the institution, but it typically takes one year to complete.
The program is designed to be flexible, with some institutions offering online or part-time options to accommodate students with work or family commitments.
The industry relevance of this program is high, as customer service is a critical component of many businesses, particularly in the service sector.
Graduates of this program can pursue careers in customer service management, sales, marketing, and human resources, among other fields.
The skills and knowledge gained through this program are also transferable to other industries, such as healthcare, finance, and technology.
Overall, the Undergraduate Certificate in Customer Service Management is a valuable program for individuals looking to launch or advance their careers in customer-facing roles.

Why this course?

Customer Service Management is a vital skill in today's market, with the UK's customer service industry valued at £43.8 billion in 2020, employing over 2.5 million people (Source: CIPD). A Undergraduate Certificate in Customer Service Management can equip learners with the knowledge and skills required to excel in this field.
Industry Value Employment Figures
£43.8 billion 2.5 million

Who should enrol in Undergraduate Certificate in Customer Service Management?

Ideal Audience for Undergraduate Certificate in Customer Service Management Are you a recent graduate looking to kick-start your career in customer-facing roles? Do you aspire to become a customer service manager in the UK, where the industry is projected to grow by 4.5% annually until 2025?
Key Characteristics: You are a motivated and enthusiastic individual with a passion for delivering exceptional customer experiences. You have a strong understanding of the UK's customer service industry, with knowledge of relevant laws and regulations, such as the Consumer Rights Act 2015.
Career Goals: You aim to progress into senior customer service roles, such as team leader or customer service manager, where you can oversee the delivery of high-quality customer experiences and drive business growth. According to a survey by the Chartered Institute of Personnel and Development, 75% of employers believe that customer service skills are essential for career progression.
Prerequisites: You hold a valid UK visa and meet the English language proficiency requirements. You also have a strong academic record, with a minimum of a 2:2 honors degree in any relevant subject, such as business, marketing, or human resources.