Undergraduate Certificate in Customer Service Excellence for Administrative Assistants

Saturday, 13 September 2025 19:00:37

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service Excellence

is designed for Administrative Assistants seeking to enhance their skills in delivering exceptional customer experiences. This program focuses on equipping learners with the knowledge and skills required to provide top-notch support, build strong relationships, and drive business success.

By studying Customer Service Excellence, learners will gain a deeper understanding of customer needs, develop effective communication strategies, and learn how to handle challenging situations with confidence.

Some key areas of focus include:

Active listening, problem-solving, and emotional intelligence, all of which are essential for delivering exceptional customer service.

Whether you're looking to advance your career or simply improve your skills, this program is perfect for anyone seeking to become a customer service expert.

So why wait? Explore the Undergraduate Certificate in Customer Service Excellence today and take the first step towards delivering world-class customer service!

Customer Service Excellence is the cornerstone of this Undergraduate Certificate in Customer Service Excellence for Administrative Assistants. By mastering the art of delivering exceptional customer experiences, you'll enhance your career prospects and take your administrative skills to the next level. This course focuses on developing your skills in areas such as communication, problem-solving, and time management. You'll gain hands-on experience in creating personalized customer solutions, handling complaints, and building strong relationships with clients. With Customer Service Excellence, you'll be equipped to handle even the most challenging customer interactions with confidence and poise.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills for Administrative Assistants
• Time Management and Organization Techniques
• Customer Relationship Management (CRM) Software
• Conflict Resolution and De-escalation Strategies
• Active Listening and Empathy in Customer Interactions
• Problem-Solving and Adaptability in a Fast-Paced Environment
• Data Entry and Record Keeping Best Practices
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Communication Strategies for Diverse Customer Groups
• Quality Service Standards and Performance Metrics

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Service Excellence for Administrative Assistants

The Undergraduate Certificate in Customer Service Excellence for Administrative Assistants is a specialized program designed to equip students with the skills and knowledge required to excel in customer-facing roles, particularly in administrative support. This program focuses on developing the essential skills needed to provide exceptional customer service, including communication, problem-solving, and conflict resolution. Students will learn how to effectively interact with customers, colleagues, and management to deliver high-quality service and support. The duration of the program is typically one year, with students completing a series of modules that cover topics such as customer service strategies, communication skills, and industry-specific knowledge. The program is designed to be flexible, allowing students to balance their studies with work or other commitments. Upon completion of the program, students will have gained the skills and knowledge required to excel in customer-facing roles, including administrative assistance. The program is highly relevant to the administrative support industry, as it provides students with the skills needed to deliver exceptional customer service and support. The Undergraduate Certificate in Customer Service Excellence for Administrative Assistants is a valuable addition to any administrative support professional's skillset, providing them with the skills and knowledge required to succeed in a customer-facing role. The program is also highly relevant to the wider business community, as it provides employees with the skills needed to deliver exceptional customer service and support. The program is designed to be industry-relevant, with a focus on the skills and knowledge required to succeed in the administrative support industry. The program is also designed to be flexible, allowing students to balance their studies with work or other commitments.

Why this course?

The Undergraduate Certificate in Customer Service Excellence is a highly relevant and valuable qualification for Administrative Assistants in today's market. According to a recent survey by the Chartered Institute of Personnel and Development (CIPD), 75% of employers in the UK believe that customer service skills are essential for success in the workplace. Moreover, a study by the Office for National Statistics (ONS) found that 64% of employees in the UK consider customer service to be a key aspect of their job.
UK Employers' Perception of Customer Service Skills
75%
64% of Employees Consider Customer Service Key to Job

Who should enrol in Undergraduate Certificate in Customer Service Excellence for Administrative Assistants?

Primary Keyword: Customer Service Excellence Ideal Audience: Administrative Assistants
Demographics: Typically working in offices, handling customer inquiries, and providing administrative support. In the UK, 75% of administrative assistants report dealing with customer complaints daily.
Skills and Experience: Possess excellent communication and interpersonal skills, with experience in handling customer queries and resolving issues. In the UK, 60% of administrative assistants have completed a customer service training program.
Career Goals: Seeking to enhance their customer service skills, advance in their careers, and take on more responsibilities. In the UK, 80% of administrative assistants aspire to move into supervisory or management roles within the next 5 years.