Undergraduate Certificate in Customer Service Excellence

Monday, 25 August 2025 13:52:58

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service Excellence

is designed for individuals seeking to enhance their skills in delivering exceptional customer experiences. This program focuses on building a strong foundation in customer service principles, enabling learners to effectively handle customer inquiries and resolve issues efficiently. Developing strong communication and interpersonal skills is crucial in this field. The course covers topics such as active listening, empathy, and conflict resolution, helping learners to create a positive and supportive environment for customers. By the end of the program, learners will have gained the knowledge and skills necessary to provide top-notch customer service, leading to increased job satisfaction and career advancement opportunities.

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the Undergraduate Certificate in Customer Service Excellence today and take the first step towards a rewarding career in customer service.

Customer Service Excellence is the foundation of any successful business. Our Undergraduate Certificate in Customer Service Excellence equips you with the skills and knowledge to deliver exceptional service, leading to increased customer satisfaction and loyalty. By studying this course, you'll gain a deep understanding of customer behavior, communication techniques, and conflict resolution strategies. You'll also develop essential skills in time management, teamwork, and problem-solving. With this certificate, you'll be well-prepared for a career in customer-facing roles, such as sales, marketing, or customer support. You'll also have the opportunity to specialize in areas like customer relationship management and service quality management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills
• Customer Relationship Management
• Conflict Resolution and Negotiation
• Time Management and Productivity
• Emotional Intelligence and Empathy
• Active Listening and Observation
• Problem-Solving and Critical Thinking
• Customer Service Standards and Procedures
• Cultural Awareness and Sensitivity
• Sales and Upselling Techniques

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Service Excellence

The Undergraduate Certificate in Customer Service Excellence is a specialized program designed to equip students with the skills and knowledge required to excel in customer-facing roles.
This program focuses on developing a deep understanding of customer service principles, including communication, problem-solving, and conflict resolution.
Through a combination of theoretical and practical learning, students will gain hands-on experience in creating exceptional customer experiences, driving customer loyalty, and fostering a positive brand image.
Upon completion of the program, students will be able to apply their knowledge and skills in real-world settings, making them highly sought after by employers in various industries.
The Undergraduate Certificate in Customer Service Excellence is typically completed over a period of one year, with students attending classes on campus or online.
The program is designed to be flexible, allowing students to balance their academic responsibilities with work or other commitments.
Industry relevance is a key aspect of this program, as it prepares students for careers in customer-facing roles, such as customer service representatives, account managers, and customer success specialists.
Graduates of the Undergraduate Certificate in Customer Service Excellence can expect to secure high-paying jobs in industries such as retail, finance, and healthcare, where customer service skills are highly valued.
By investing in this program, students can gain a competitive edge in the job market, improve their employability, and advance their careers in customer service-related fields.
The Undergraduate Certificate in Customer Service Excellence is an excellent choice for students looking to launch or advance their careers in customer service, and is highly relevant to industries seeking to improve their customer experience and loyalty.

Why this course?

Customer Service Excellence is a vital skill in today's market, with the UK's customer service industry valued at £43.8 billion in 2020, supporting over 3.2 million jobs (Source: CIPD). To stay competitive, businesses need employees who can deliver exceptional customer experiences. The Undergraduate Certificate in Customer Service Excellence is designed to equip learners with the knowledge, skills, and competencies required to excel in this field.
Year Number of Jobs
2020 3,200,000
2019 3,100,000
2018 3,000,000

Who should enrol in Undergraduate Certificate in Customer Service Excellence ?

Ideal Audience for Undergraduate Certificate in Customer Service Excellence Are you a young professional looking to kick-start your career in customer-facing roles? Do you aspire to excel in the service industry, but lack the necessary skills and knowledge? You're in luck!
Key Characteristics: Typically aged 18-25, with a strong desire to learn and grow in the customer service sector. May be recent graduates or those looking to transition into a new field. In the UK, this demographic is estimated to be around 120,000 individuals, with a growth rate of 10% per annum.
Career Goals: Our ideal learners aim to secure roles in customer-facing positions, such as call centre management, retail management, or customer service team leader. In the UK, these roles are in high demand, with an estimated 30,000 job openings per annum.
Learning Style: Our learners are motivated, enthusiastic, and eager to learn. They value flexibility, online learning, and the opportunity to develop new skills. With the rise of remote work, this demographic is increasingly looking for courses that offer work-life balance and career advancement opportunities.