Undergraduate Certificate in Customer Relationship and E-Commerce Management

Monday, 04 August 2025 11:14:25

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

The Undergraduate Certificate in Customer Relationship and E-Commerce Management is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience. Through a comprehensive curriculum, students will gain a deep understanding of customer relationship management and e-commerce strategies. By focusing on theoretical concepts and practical applications, this certificate program prepares individuals to excel in the competitive business environment. Join us today to enhance your expertise and advance your career in the exciting world of e-commerce and customer relationship management.

Enhance your understanding of customer relationship management and e-commerce strategies with our comprehensive Undergraduate Certificate program. Dive into the world of online business and learn how to build lasting relationships with customers through effective communication and personalized experiences. Develop skills in data analysis, digital marketing, and customer retention to drive sales and increase brand loyalty. Our expert instructors will guide you through real-world case studies and hands-on projects to ensure you are well-equipped for success in the fast-paced e-commerce industry. Join us and take the first step towards a rewarding career in customer relationship and e-commerce management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Relationship Management
• E-Commerce Fundamentals
• Marketing Strategies for E-Commerce
• Customer Service Excellence
• Data Analytics for Customer Insights
• Social Media Marketing
• E-Commerce Platforms and Technologies
• Customer Relationship Management Systems
• E-Commerce Security and Privacy
• E-Commerce Project Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative
E-Commerce Manager
Customer Relationship Manager
Online Sales Specialist
Client Success Manager
Customer Experience Coordinator

Key facts about Undergraduate Certificate in Customer Relationship and E-Commerce Management

- Gain practical skills in customer relationship management and e-commerce strategies
- Learn to analyze customer behavior and implement effective marketing techniques
- Understand the importance of building strong customer relationships for business success
- Develop expertise in managing online sales platforms and digital marketing campaigns
- Acquire knowledge in utilizing data analytics for improving customer engagement
- Industry-relevant curriculum designed to meet the demands of the digital marketplace
- Hands-on experience with real-world case studies and projects
- Flexible online format allows for convenient learning at your own pace
- Enhance career prospects in various industries such as retail, e-commerce, and marketing
- Stand out in the competitive job market with specialized skills in customer relationship and e-commerce management.

Why this course?

An Undergraduate Certificate in Customer Relationship and E-Commerce Management is crucial in meeting the growing demand for skilled professionals in the UK market. According to the Office for National Statistics, e-commerce sales in the UK reached £688 billion in 2020, highlighting the significant role of online retail in the economy. Employers are increasingly seeking individuals with expertise in customer relationship management and e-commerce to drive business growth and enhance customer satisfaction. A survey by the Chartered Institute of Marketing found that 73% of businesses believe that improving customer experience is a top priority. The table below illustrates the importance of this certificate in meeting industry demand:
Statistics Figures
E-commerce sales in the UK (2020) £688 billion
Businesses prioritizing customer experience 73%
By obtaining this certificate, individuals can enhance their skills and knowledge in customer relationship management and e-commerce, making them highly sought after in the competitive job market.

Who should enrol in Undergraduate Certificate in Customer Relationship and E-Commerce Management ?

This course is designed for individuals looking to excel in the dynamic fields of customer relationship management and e-commerce. Whether you are a recent school leaver or a working professional seeking to upskill, this certificate program will equip you with the necessary knowledge and skills to thrive in the digital marketplace. According to a recent study by Statista, e-commerce sales in the UK are projected to reach £222.5 billion by 2023, highlighting the growing importance of online retail. With 87% of UK consumers stating that a positive customer experience plays a crucial role in their purchasing decisions (PwC), mastering customer relationship management is essential for success in today's competitive business landscape. By enrolling in this course, you will learn how to leverage technology to enhance customer interactions, drive sales, and build brand loyalty. With a focus on practical skills and real-world applications, you will be well-prepared to meet the demands of the digital economy and advance your career in customer relationship and e-commerce management. | Statistic | UK Data | |-----------------------------------------------|-----------------------| | Projected e-commerce sales by 2023 | £222.5 billion | | UK consumers prioritizing positive customer experience | 87% |