Undergraduate Certificate in Customer Relationship Management in Retail

Monday, 15 December 2025 18:02:18

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management in Retail


Develop the skills to drive sales growth and customer satisfaction with our Undergraduate Certificate in Customer Relationship Management in Retail.


This program is designed for retail professionals looking to enhance their skills in CRM, sales, and customer service.


Learn how to analyze customer data, create personalized marketing campaigns, and build strong relationships with clients to increase loyalty and retention.

Gain a deeper understanding of retail operations, including supply chain management, inventory control, and visual merchandising.


Our program is perfect for those seeking a career in retail management, sales, or customer service.


Take the first step towards a successful career in customer relationship management in retail. Explore our program today and discover how you can drive business growth and customer satisfaction.

Customer Relationship Management in Retail is a vital skill for any aspiring professional. This Undergraduate Certificate course equips students with the knowledge and tools to build strong relationships with customers, driving sales growth and loyalty. By mastering CRM techniques, students will gain a competitive edge in the job market, with career prospects in retail management, sales, and customer service. Unique features of the course include interactive workshops, industry guest lectures, and a focus on data-driven decision making. With Customer Relationship Management skills, students can expect to increase customer satisfaction, boost sales, and advance their careers in the retail industry.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Fundamentals •
Retail Marketing Strategies and Tactics •
Data Analysis for Retail Decision Making •
Social Media Marketing in Retail •
Customer Service and Relationship Building •
Supply Chain Management for Retailers •
E-commerce and Digital Retailing •
Brand Management and Loyalty Programs •
Retail Analytics and Performance Measurement •
International Retailing and Global Market Trends

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Relationship Management in Retail

The Undergraduate Certificate in Customer Relationship Management in Retail is a specialized program designed to equip students with the skills and knowledge required to excel in the retail industry.
This program focuses on teaching students how to build strong relationships with customers, understand their needs, and provide personalized services to drive sales and customer loyalty.
Through a combination of theoretical and practical learning, students will gain a deep understanding of customer relationship management principles, including market research, customer segmentation, and relationship building.
The program also covers industry-specific topics such as retail operations, visual merchandising, and supply chain management, ensuring that students have a comprehensive understanding of the retail business.
Upon completion of the program, students will be able to apply their knowledge and skills to real-world scenarios, making them highly employable in the retail industry.
The duration of the program is typically one year, with students completing a set of core and elective courses that cater to their interests and career goals.
The Undergraduate Certificate in Customer Relationship Management in Retail is highly relevant to the current job market, with many employers seeking professionals who can effectively manage customer relationships and drive sales growth.
By studying this program, students will gain a competitive edge in the job market and be well-positioned to succeed in roles such as customer service manager, sales representative, or retail operations manager.
The program is designed to be flexible, with many institutions offering online or part-time options to accommodate students' busy schedules.
Overall, the Undergraduate Certificate in Customer Relationship Management in Retail is an excellent choice for students who want to launch or advance their careers in the retail industry.

Why this course?

Customer Relationship Management in Retail is a vital skill set in today's market, with the UK retail industry experiencing significant changes. According to a report by the Centre for Retail Research, the UK retail industry is expected to reach £2.9 trillion by 2025, with customer experience playing a crucial role in driving sales and growth.
Year Customer Retention Rate
2018 72.1%
2019 74.5%
2020 76.2%

Who should enrol in Undergraduate Certificate in Customer Relationship Management in Retail?

Customer Relationship Management in Retail is ideal for Undergraduate students seeking to kick-start their careers in the retail industry.
Demographics: Typically, students with a strong interest in business, marketing, and customer service are well-suited for this course.
Skills and Knowledge: Upon completion, graduates will possess essential skills in CRM software, data analysis, and customer engagement, making them attractive to top retail employers.
Career Prospects: In the UK, the retail industry is a significant employer, with over 3.2 million people working in the sector (Source: ONS, 2020). Graduates of this course can expect to secure roles in customer-facing positions, such as sales assistants, customer service representatives, or retail managers.