Undergraduate Certificate in Customer Relationship Management in Business

Saturday, 14 June 2025 01:43:12

International applicants and their qualifications are accepted

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Overview

Overview

Our Undergraduate Certificate in Customer Relationship Management in Business is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.
Through a comprehensive curriculum, students will gain a deep understanding of customer relationship management strategies, tools, and techniques.
Upon completion, graduates will be well-prepared to excel in roles that require strong customer relationship management skills.
Join us today to kickstart your career in this high-demand field!

Enhance your business acumen with our Undergraduate Certificate in Customer Relationship Management. Learn how to build lasting relationships with customers, increase customer loyalty, and drive business growth. Our comprehensive curriculum covers key topics such as customer retention strategies, effective communication techniques, and data analysis for personalized customer experiences. Gain practical skills through hands-on projects and real-world case studies. Whether you're a business student looking to specialize in CRM or a professional seeking to advance your career, this certificate will equip you with the tools to excel in today's competitive market. Enroll now and take the first step towards becoming a customer relationship management expert!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Relationship Management
• Customer Behavior Analysis
• Marketing Strategies for Customer Retention
• Data Analytics for Customer Relationship Management
• Customer Service Excellence
• Sales Techniques for Building Customer Relationships
• Technology Tools for CRM
• Managing Customer Feedback and Complaints
• Building Loyalty Programs
• Ethical Considerations in Customer Relationship Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative
Client Relationship Manager
Sales Associate
Account Manager
Customer Success Specialist
Business Development Representative
Customer Experience Manager

Key facts about Undergraduate Certificate in Customer Relationship Management in Business

This undergraduate certificate program in Customer Relationship Management in Business equips students with essential skills in managing customer interactions and relationships.

Key learning outcomes include understanding customer behavior, implementing CRM strategies, and utilizing CRM software effectively.

The program is highly relevant to industries such as retail, hospitality, and e-commerce, where customer satisfaction and loyalty are paramount.

Unique features of this certificate include hands-on projects, case studies, and industry guest speakers, providing practical insights into real-world CRM practices.

Upon completion, students will be prepared to analyze customer data, develop personalized marketing strategies, and enhance overall customer experience.

Enroll in this program to gain a competitive edge in the business world by mastering the art of customer relationship management.

Why this course?

An Undergraduate Certificate in Customer Relationship Management in Business is crucial in meeting the growing industry demand for professionals skilled in managing customer interactions effectively. In the UK, businesses are increasingly focusing on building strong relationships with customers to drive loyalty and retention. According to a study by PwC, 73% of consumers consider customer experience an important factor in their purchasing decisions. The table below highlights the average salaries for professionals with a certificate in Customer Relationship Management in the UK: | Job Title | Average Salary (GBP) | |--------------------|----------------------| | Customer Service Representative | £20,000 | | Customer Relationship Manager | £35,000 | | Sales Manager | £45,000 | With the increasing competition in the market, businesses are willing to invest in professionals who can effectively manage customer relationships to drive business growth. By obtaining a certificate in Customer Relationship Management, individuals can enhance their skills and increase their employability in various industries.

Who should enrol in Undergraduate Certificate in Customer Relationship Management in Business ?

This course is designed for individuals looking to enhance their skills in customer relationship management within the business sector. Whether you are a recent graduate seeking to stand out in a competitive job market or a professional aiming to advance your career, this certificate program is tailored to meet your needs. With 85% of UK consumers stating that they are more likely to make a purchase from a company that offers personalized experiences, understanding and implementing effective customer relationship management strategies is crucial in today's business landscape. Additionally, 73% of UK consumers expect companies to understand their needs and expectations. This course is ideal for those interested in roles such as customer service representatives, sales professionals, marketing specialists, and business development managers. By completing this program, you will gain the knowledge and skills necessary to build strong relationships with customers, increase customer loyalty, and drive business growth. | Statistics | UK Consumer Preferences | |--------------------------|-------------------------| | 85% prefer personalized experiences | | 73% expect companies to understand their needs |