Undergraduate Certificate in Customer Relationship Management in Business

Sunday, 21 September 2025 20:57:30

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital component of business success.

Understand how to build strong relationships with customers and drive business growth.

Develop essential skills in CRM software, data analysis, and communication to excel in this field.

Learn from industry experts and apply theoretical knowledge to real-world scenarios.

Gain practical experience in managing customer interactions, sales, and marketing.

Enhance your career prospects and stay ahead in the competitive job market.

Take the first step towards a rewarding career in CRM and explore this course further.

Customer Relationship Management is the backbone of any successful business, and our Undergraduate Certificate in Customer Relationship Management in Business will equip you with the skills to excel in this field. By mastering the art of building strong relationships with customers, you'll gain a competitive edge in the job market. With this course, you'll learn how to analyze customer data, develop targeted marketing strategies, and implement effective sales techniques. You'll also gain knowledge of CRM software and tools, allowing you to streamline your workflow and improve customer satisfaction. Upon completion, you'll be ready to take on a range of roles, from customer service manager to business analyst.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Fundamentals
• Customer Relationship Management Systems
• Data Analysis for CRM
• Sales Force Automation
• Marketing Automation
• Customer Service and Support
• Relationship Building and Management
• CRM Metrics and Performance
• Social Media and CRM
• International Business and CRM

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Relationship Management in Business

The Undergraduate Certificate in Customer Relationship Management in Business is a specialized program designed to equip students with the skills and knowledge required to excel in the field of customer relationship management.
This program focuses on teaching students how to build strong relationships with customers, manage customer data, and analyze customer behavior to drive business growth.
Upon completion of the program, students will be able to demonstrate the following learning outcomes:
- Develop effective customer relationship management strategies and tactics.
- Analyze customer data to identify trends and opportunities for growth.
- Communicate with customers to understand their needs and preferences.
- Implement customer relationship management systems and tools.
- Evaluate the effectiveness of customer relationship management initiatives.
The duration of the Undergraduate Certificate in Customer Relationship Management in Business is typically one year, although this may vary depending on the institution and the student's prior education and experience.
The program is highly relevant to the business world, as companies are increasingly recognizing the importance of building strong relationships with their customers to drive revenue growth and stay competitive.
Many industries, including retail, finance, and healthcare, rely on customer relationship management to manage customer interactions and build customer loyalty.
Graduates of the Undergraduate Certificate in Customer Relationship Management in Business can pursue a range of career opportunities, including customer relationship management specialist, business analyst, and marketing manager.
Overall, the Undergraduate Certificate in Customer Relationship Management in Business provides students with a solid foundation in the principles and practices of customer relationship management, preparing them for successful careers in this field.

Why this course?

Customer Relationship Management is a vital skill in today's business landscape, particularly in the UK where customer satisfaction is a top priority. According to a survey by the Chartered Institute of Marketing, 85% of UK businesses believe that customer relationship management is crucial for their success. In fact, a study by the CIPD found that 70% of UK employers consider customer relationship management to be a key skill for their employees.
Statistic Value
Number of businesses that believe CRM is crucial for success 85%
Percentage of UK employers that consider CRM a key skill 70%

Who should enrol in Undergraduate Certificate in Customer Relationship Management in Business ?

Customer Relationship Management (CRM) professionals are in high demand, with the UK's CRM market expected to reach £1.4 billion by 2025, growing at a CAGR of 10.3%.
The ideal candidate for an Undergraduate Certificate in Customer Relationship Management in Business is typically a recent school leaver or someone looking to transition into a CRM role, with a strong interest in business, marketing, and sales.
Key characteristics of our target audience include:
• A passion for delivering exceptional customer experiences and driving business growth through effective relationship management.
• Strong communication and interpersonal skills, with the ability to build rapport with customers, colleagues, and stakeholders.
• A willingness to learn and adapt to new technologies, tools, and methodologies in the CRM industry.
• A desire to kickstart a successful career in business, with a focus on customer-centricity and relationship-driven sales.