Undergraduate Certificate in Customer Relationship Management for MBA

Monday, 18 August 2025 12:02:45

International applicants and their qualifications are accepted

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Overview

Overview

Our Undergraduate Certificate in Customer Relationship Management for MBA is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their expertise in customer relationship management.
Through a comprehensive curriculum, students will gain a deep understanding of customer behavior, communication strategies, and relationship-building techniques.
With no case studies or practicals involved, this program focuses on theoretical concepts and practical applications that are relevant to the modern business environment.
Join us and take the first step towards mastering customer relationship management in the digital age.

Enhance your business acumen with our Undergraduate Certificate in Customer Relationship Management for MBA program. Dive into the world of customer-centric strategies, data analysis, and communication techniques to build lasting relationships with clients. Learn how to leverage technology and analytics to drive customer satisfaction and loyalty. Our expert instructors will guide you through real-world case studies and hands-on projects to develop practical skills that are in high demand in today's competitive market. Join us and take the first step towards becoming a successful business leader who understands the importance of putting customers at the center of every decision.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Relationship Management
• Customer Behavior Analysis
• Marketing Strategies for Customer Retention
• Data Analytics for Customer Relationship Management
• Customer Service Excellence
• Sales Techniques for Building Customer Relationships
• Technology Tools for CRM
• Managing Customer Feedback and Complaints
• Building Customer Loyalty Programs
• Ethical Issues in Customer Relationship Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Relationship Manager
Client Services Coordinator
Customer Success Specialist
Account Manager
Sales Support Representative
Client Relationship Associate

Key facts about Undergraduate Certificate in Customer Relationship Management for MBA

- Gain expertise in customer relationship management strategies and techniques
- Develop skills in analyzing customer data and implementing effective CRM solutions
- Understand the importance of customer retention and loyalty in business success
- Learn to utilize CRM software and tools to enhance customer interactions
- Acquire knowledge of industry best practices and trends in CRM
- Enhance your communication and problem-solving abilities in customer-focused environments
- Benefit from real-world case studies and practical applications in the MBA context
- Stand out in the competitive job market with specialized CRM knowledge and skills
- Bridge the gap between theoretical MBA concepts and practical CRM implementation
- Elevate your career prospects with a valuable credential in Customer Relationship Management for MBA.

Why this course?

An Undergraduate Certificate in Customer Relationship Management (CRM) is crucial for MBA students due to the high demand for CRM skills in the industry. According to a report by PwC, 86% of UK consumers are willing to pay more for a better customer experience. This highlights the importance of businesses focusing on CRM to retain customers and drive revenue. In the UK, the CRM software market is expected to reach £1.3 billion by 2025, indicating a growing need for professionals with CRM expertise. Companies are increasingly investing in CRM technologies to improve customer satisfaction and loyalty. The table below illustrates the increasing demand for CRM skills in the UK market: | Statistics | Figures | |--------------------------------------|---------------------------| | Percentage of UK consumers willing to pay more for better customer experience | 86% | | Expected CRM software market size in the UK by 2025 | £1.3 billion | Obtaining an Undergraduate Certificate in CRM as part of an MBA program can provide students with the necessary skills to meet industry demands and excel in their careers.

Who should enrol in Undergraduate Certificate in Customer Relationship Management for MBA?

This course is designed for MBA students who are looking to enhance their understanding of customer relationship management (CRM) in the UK market. Whether you are pursuing a career in marketing, sales, or business development, this certificate will provide you with the necessary skills to excel in managing customer relationships effectively.

Over 80% of UK businesses believe that CRM is important for their success. CRM software adoption in the UK is expected to reach 85% by 2023.
UK companies that invest in CRM see an average ROI of £8.71 for every £1 spent. CRM professionals in the UK earn an average salary of £40,000 per year.

By enrolling in this course, you will gain practical knowledge and hands-on experience in implementing CRM strategies tailored to the UK market. Whether you are a seasoned professional or just starting your career, this certificate will equip you with the tools needed to succeed in today's competitive business landscape.