Undergraduate Certificate in Customer Relationship Management for MBA

Tuesday, 17 February 2026 13:57:56

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of this Undergraduate Certificate in MBA, focusing on building strong relationships with customers to drive business success.

Designed for MBA students, this program equips them with the skills to analyze customer data, develop targeted marketing strategies, and implement effective sales techniques.

Some key areas of focus include: customer segmentation, relationship building, and data-driven decision making.

By mastering CRM principles, learners can enhance their understanding of the business world and develop a competitive edge in their future careers.

Explore this Undergraduate Certificate in Customer Relationship Management for MBA and discover how to unlock the full potential of customer relationships.

Customer Relationship Management is at the heart of this Undergraduate Certificate in MBA, equipping you with the skills to build lasting connections with clients and drive business growth. By mastering CRM, you'll gain a competitive edge in the job market, with career prospects in sales, marketing, and management roles. This course offers unique features, including real-world case studies, industry expert guest lectures, and hands-on training with CRM software. You'll also develop essential business skills, such as data analysis and problem-solving, to drive informed decision-making. With a strong focus on practical application, this certificate will take your career to the next level.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Fundamentals
• Customer Relationship Management Tools
• Data Analysis for CRM
• Sales Process Optimization
• Customer Service Strategies
• Marketing Automation in CRM
• Social Media Integration in CRM
• CRM Metrics and Performance
• Customer Retention and Loyalty
• CRM Technology and Implementation

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:

1 month (Fast-track mode): £140
2 months (Standard mode): £90

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Relationship Management for MBA

The Undergraduate Certificate in Customer Relationship Management for MBA is a specialized program designed to equip students with the skills and knowledge required to excel in the field of customer relationship management.
This program is ideal for students who have completed their undergraduate degree in business or a related field and wish to gain a deeper understanding of customer relationship management principles and practices.
The learning outcomes of this program include the ability to analyze customer needs, develop effective marketing strategies, and implement customer relationship management systems.
Students will also learn how to build strong relationships with customers, manage customer data, and use data analytics to drive business decisions.
The duration of this program is typically one year, with classes held on weekends or online to accommodate working professionals.
The program is designed to be completed in a short period of time, allowing students to quickly gain the skills and knowledge required to succeed in the field of customer relationship management.
Industry relevance is a key aspect of this program, as it is designed to prepare students for careers in customer-facing roles such as sales, marketing, and customer service.
The program is also relevant to students who wish to pursue a career in business analytics or data science, as it provides a strong foundation in data analysis and interpretation.
Overall, the Undergraduate Certificate in Customer Relationship Management for MBA is a valuable program that can help students launch a successful career in customer relationship management.
By combining theoretical knowledge with practical skills, this program provides students with the tools they need to succeed in the field and drive business growth through effective customer relationship management.

Why this course?

Customer Relationship Management is a vital skill for MBA graduates in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer relationship management (CRM) is essential for their success. In fact, a study by the University of Warwick found that companies that invested in CRM saw a 25% increase in sales.
Industry Percentage of Businesses Using CRM
Finance and Banking 82%
Retail and Wholesale 78%
Healthcare and Pharmaceuticals 75%
Manufacturing and Logistics 72%

Who should enrol in Undergraduate Certificate in Customer Relationship Management for MBA?

Customer Relationship Management (CRM) is a vital skill for any aspiring business leader, particularly those pursuing an Undergraduate Certificate in MBA.
Ideal candidates for this programme are ambitious individuals with a passion for building strong relationships with customers, typically aged 22-30, holding a strong academic record, and having relevant work experience in sales, marketing, or a related field.
In the UK, a recent survey by the Chartered Institute of Marketing found that 75% of businesses believe that CRM is essential for customer retention, with 60% of respondents stating that they plan to invest in CRM solutions within the next two years.
Prospective learners should possess excellent communication and interpersonal skills, be able to work effectively in a team environment, and have a strong understanding of business principles, including finance, accounting, and operations.
By completing this Undergraduate Certificate in Customer Relationship Management, individuals can develop the skills and knowledge required to succeed in a fast-paced business environment, with a potential salary increase of up to 20% within the first year of employment.