Undergraduate Certificate in Customer Relationship Management for Business

Thursday, 28 August 2025 06:55:18

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital tool for businesses to manage and analyze customer interactions.

Designed specifically for undergraduate students, this certificate program equips learners with the skills to implement effective CRM strategies.

Through a combination of theoretical knowledge and practical applications, students will gain a deep understanding of CRM principles, including data analysis, customer segmentation, and relationship building.

By the end of the program, learners will be able to apply CRM concepts to drive business growth and improve customer satisfaction.

Whether you're looking to launch a career in marketing, sales, or business administration, this CRM certificate program is an excellent way to enhance your skills and stay ahead in the job market.

So why wait? Explore the Undergraduate Certificate in Customer Relationship Management for Business today and discover how you can take your career to the next level!

Customer Relationship Management is at the heart of this Undergraduate Certificate in Customer Relationship Management for Business, equipping you with the skills to build lasting connections with clients. By mastering CRM principles, you'll gain a competitive edge in the job market, with career prospects in sales, marketing, and customer service. This course offers flexible learning options and industry-relevant training, ensuring you stay up-to-date with the latest trends and technologies. You'll develop essential skills in data analysis, communication, and problem-solving, making you an invaluable asset to any organization. Unlock your potential with this customer-focused program.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Fundamentals
• Customer Relationship Management Systems
• Data Analysis for CRM
• Sales Force Automation
• Marketing Automation
• Customer Service and Support
• Relationship Building and Management
• CRM Metrics and Performance
• Social Media and CRM Integration
• International Business and CRM

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Relationship Management for Business

The Undergraduate Certificate in Customer Relationship Management for Business is a specialized program designed to equip students with the skills and knowledge required to excel in the field of customer relationship management.
This program focuses on teaching students how to build and maintain strong relationships with customers, which is essential for businesses to achieve long-term success and growth.
Through this certificate, students will learn about customer needs analysis, relationship building, and relationship maintenance, as well as how to use CRM software to manage customer interactions and data.
The learning outcomes of this program include the ability to analyze customer needs, develop effective customer relationship strategies, and implement CRM systems to improve customer engagement and retention.
The duration of this program is typically one year, although this may vary depending on the institution and the student's prior experience and qualifications.
The industry relevance of this program is high, as customer relationship management is a critical function in many businesses, particularly those in the service sector.
By completing this certificate, students can gain a competitive edge in the job market and pursue careers in customer-facing roles, such as customer service manager, account manager, or business development manager.
The skills and knowledge gained through this program are also transferable to other areas of business, such as marketing, sales, and operations, making it a valuable addition to any business degree.
Overall, the Undergraduate Certificate in Customer Relationship Management for Business is a valuable program that can help students develop the skills and knowledge required to succeed in this field and make a positive impact on businesses and their customers.

Why this course?

Customer Relationship Management is a vital skill for businesses in today's market, where customer satisfaction and loyalty are crucial for long-term success. According to a survey by the Chartered Institute of Marketing, 85% of UK businesses believe that customer relationship management is essential for their success. In fact, a study by the CIPD found that 70% of UK employers believe that customer relationship management skills are essential for their employees.
Statistic Value
Number of UK businesses that believe CRM is essential 85%
Percentage of UK employers that believe CRM skills are essential 70%

Who should enrol in Undergraduate Certificate in Customer Relationship Management for Business?

Ideal Audience for Undergraduate Certificate in Customer Relationship Management for Business Are you a business professional looking to enhance your skills in managing customer relationships? Do you want to stay ahead of the competition in the UK's rapidly growing service-based economy?
Key Characteristics: You are likely to be a motivated and ambitious individual with a passion for delivering exceptional customer experiences. You may be working in a customer-facing role or aspire to move into a leadership position.
Career Goals: By completing this Undergraduate Certificate, you can expect to gain the skills and knowledge required to excel in customer relationship management. This could lead to career opportunities in industries such as finance, retail, and healthcare, with average salaries ranging from £25,000 to £40,000 in the UK.
Prerequisites: No prior qualifications are required, but a good understanding of business principles and customer service skills is essential. You will be assessed on your ability to apply theoretical knowledge in a practical setting.