Undergraduate Certificate in Customer Relationship Management and Strategic Leadership

Thursday, 28 August 2025 13:41:45

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of this Undergraduate Certificate in CRM and Strategic Leadership.

Designed for ambitious individuals seeking to elevate their careers, this program equips learners with the skills to build and maintain strong customer relationships, drive business growth, and lead high-performing teams.

Through a combination of theoretical foundations and practical applications, learners will develop a deep understanding of CRM strategies, market analysis, and leadership techniques.

By the end of the program, learners will be equipped to analyze customer needs, develop effective marketing campaigns, and implement data-driven decision-making processes.

Join our community of forward-thinking professionals and take the first step towards a successful career in CRM and strategic leadership.

Customer Relationship Management is at the heart of this Undergraduate Certificate, equipping you with the skills to build lasting connections with clients and drive business success. By mastering CRM strategies, you'll gain a competitive edge in the job market, with career prospects in industries such as sales, marketing, and management. This course offers a unique blend of theoretical knowledge and practical experience, allowing you to develop a strategic leadership approach that drives results. With a focus on real-world applications, you'll learn from industry experts and gain access to cutting-edge tools and technologies.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Systems •
• Strategic Leadership and Change Management •
• Effective Communication and Interpersonal Skills •
• Data Analysis and Interpretation for Business Decision Making •
• Marketing Strategy and Brand Management •
• Sales and Account Management Techniques •
• Organizational Behavior and Human Resources Management •
• Digital Marketing and Social Media •
• Business Intelligence and Performance Measurement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Relationship Management and Strategic Leadership

The Undergraduate Certificate in Customer Relationship Management and Strategic Leadership is a specialized program designed to equip students with the skills and knowledge required to excel in customer-focused roles within organizations. This program focuses on developing strategic leadership skills, customer relationship management, and business acumen, making it highly relevant to industries such as finance, healthcare, and technology. Upon completion of the program, students can expect to achieve the following learning outcomes: effective communication and collaboration skills, strategic thinking and problem-solving abilities, customer-centric approach and relationship management skills, business acumen and market analysis capabilities, leadership and management skills. The duration of the Undergraduate Certificate in Customer Relationship Management and Strategic Leadership typically ranges from 6 to 12 months, depending on the institution and the student's prior education and experience. The program is designed to be completed in a part-time or full-time format, allowing students to balance their studies with work or other commitments. The Undergraduate Certificate in Customer Relationship Management and Strategic Leadership is highly relevant to industries that require strong customer relationships, strategic leadership, and business acumen, such as finance, healthcare, technology, and e-commerce. Graduates of this program can pursue a range of career opportunities, including customer relationship management, strategic planning, business development, and leadership roles within organizations.

Why this course?

Customer Relationship Management (CRM) and Strategic Leadership are crucial skills in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 75% of businesses in the UK believe that CRM is essential for customer retention and growth. Moreover, a report by the CIPD states that 60% of employers in the UK consider strategic leadership to be a key skill for success in the workplace.
UK Businesses Emphasizing CRM UK Employers Prioritizing Strategic Leadership
75% 60%

Who should enrol in Undergraduate Certificate in Customer Relationship Management and Strategic Leadership?

Customer Relationship Management (CRM) professionals are in high demand, with the UK's CRM market expected to reach £2.5 billion by 2025, growing at a CAGR of 10.3%.
Individuals with strategic leadership skills can drive business growth and success, with 71% of UK businesses believing that leadership skills are essential for customer relationship management.
The ideal candidate should possess a strong understanding of CRM principles, strategic leadership skills, and the ability to drive business results, with 62% of UK employers considering these skills essential for CRM professionals.
Key characteristics include excellent communication and interpersonal skills, the ability to analyze data and make informed decisions, and a customer-centric approach, with 85% of UK customers expecting a personalized experience.