Undergraduate Certificate in Customer Relationship Management and ICT Systems

Tuesday, 09 September 2025 04:54:38

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of this Undergraduate Certificate in CRM and ICT Systems.

Designed for individuals seeking to enhance their skills in managing customer interactions and leveraging technology, this program focuses on developing a strong understanding of CRM principles and ICT systems.

Through a combination of theoretical knowledge and practical applications, learners will gain expertise in areas such as data analysis, customer service, and system integration.

By the end of the program, learners will be equipped to analyze business needs, design and implement effective CRM strategies, and manage ICT systems to drive business success.

Whether you're looking to start or advance your career in a customer-facing role or seeking to enhance your business acumen, this Undergraduate Certificate in CRM and ICT Systems is an ideal choice.

Explore this exciting opportunity and discover how you can unlock your full potential in the world of customer relationship management and ICT systems.

Customer Relationship Management is at the heart of this innovative Undergraduate Certificate in Customer Relationship Management and ICT Systems. By mastering CRM and ICT systems, you'll develop a unique blend of business acumen and technical skills, opening doors to exciting career opportunities in industries such as finance, healthcare, and e-commerce. With a focus on practical application, you'll learn to analyze customer data, design effective marketing strategies, and implement efficient ICT solutions. This course offers flexible study options and industry-recognized certifications, ensuring you're job-ready and equipped to drive business growth.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Fundamentals
• ICT Systems Fundamentals
• Customer Relationship Management Systems
• ICT Infrastructure and Networking
• Data Analysis and Reporting
• ICT Security and Risk Management
• Business Intelligence and Analytics
• E-commerce and Digital Marketing
• ICT Project Management
• Cloud Computing and Virtualization

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Relationship Management and ICT Systems

The Undergraduate Certificate in Customer Relationship Management and ICT Systems is a unique program that combines the study of customer relationship management (CRM) with information and communication technology (ICT) systems. This program is designed to equip students with the skills and knowledge required to manage customer relationships effectively in today's digital age, utilizing ICT systems to enhance business operations. The duration of this certificate program is typically one year, with students completing a set of core and elective courses that cover topics such as CRM software, data analysis, and ICT systems integration. By the end of the program, students will have gained a solid understanding of how to leverage ICT systems to improve customer engagement, sales, and customer service. Industry relevance is a key aspect of this program, as it prepares students for careers in business, marketing, and IT. The skills and knowledge gained through this program are highly sought after by employers in various sectors, including finance, healthcare, and retail. Graduates of this program can expect to work in roles such as CRM analyst, ICT project manager, or business analyst, where they will be responsible for implementing and managing ICT systems to support customer relationship management. Upon completion of the program, students will be able to apply their knowledge and skills to real-world business problems, utilizing ICT systems to drive customer-centric business strategies. The program's focus on practical application and industry relevance ensures that students are well-prepared for the demands of the modern business environment, where ICT systems play a critical role in supporting customer relationship management. The Undergraduate Certificate in Customer Relationship Management and ICT Systems is an excellent choice for students looking to launch a career in business or IT, or for those seeking to upskill and reskill in these areas. With its unique blend of CRM and ICT systems, this program offers a competitive edge in the job market, and its industry relevance ensures that graduates are in high demand.

Why this course?

Customer Relationship Management and ICT Systems are crucial in today's market, with the UK's customer service industry valued at £43.8 billion in 2020, according to a report by the Centre for Retail Research. This significant figure highlights the importance of effective CRM and ICT systems in driving business success.
UK Customer Service Industry Value (£ billion) Year
43.8 2020
35.6 2019
28.4 2018

Who should enrol in Undergraduate Certificate in Customer Relationship Management and ICT Systems?

Ideal Audience for Undergraduate Certificate in Customer Relationship Management and ICT Systems Are you a young professional looking to kickstart your career in a rapidly growing field? Do you want to develop the skills to manage customer relationships and ICT systems effectively? Our Undergraduate Certificate in Customer Relationship Management and ICT Systems is designed for ambitious individuals like you.
Key Characteristics: You are likely to be a recent school leaver or a part-time student looking to enhance your employability. You have a strong interest in business and technology, and you are eager to learn the latest tools and techniques in customer relationship management and ICT systems. You are based in the UK and are aware of the growing demand for CRM and ICT professionals in the country.
Career Prospects: Upon completion of the programme, you can expect to secure a job in a variety of industries, including finance, retail, and healthcare. According to a report by the Chartered Institute of Marketing, the UK's CRM market is expected to grow by 5.5% annually, creating new opportunities for professionals with the right skills. You can also consider pursuing further study or advancing your career with a postgraduate degree.
Learning Style: Our programme is designed to be flexible and accessible, with online and on-campus learning options available. You will learn through a combination of lectures, workshops, and project-based assessments, allowing you to apply theoretical knowledge in real-world scenarios. You will also have access to our industry partners and alumni network, providing opportunities for mentorship and career guidance.