Undergraduate Certificate in Customer Relationship Management Skills

Tuesday, 17 February 2026 11:27:52

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) Skills

Develop essential skills to excel in a customer-facing role with our Undergraduate Certificate in Customer Relationship Management Skills.

Learn how to build strong relationships, manage customer expectations, and drive business growth with our comprehensive program.

Designed for individuals looking to enhance their career prospects in sales, marketing, or customer service, this certificate program covers topics such as:

CRM software, customer segmentation, and relationship building techniques.

Gain practical knowledge and tools to succeed in today's fast-paced business environment.

Take the first step towards a rewarding career in customer-focused industries.

Customer Relationship Management skills are the backbone of any successful business, and our Undergraduate Certificate in CRM Skills will equip you with the knowledge and expertise to excel in this field. By mastering CRM skills, you'll gain a competitive edge in the job market and unlock a world of career opportunities. This course focuses on developing essential skills in data analysis, communication, and problem-solving, allowing you to build strong relationships with customers and drive business growth. With a unique blend of theoretical and practical learning, you'll be able to apply CRM principles in real-world scenarios, enhancing your employability and career prospects.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Fundamentals
• Data Analysis for CRM
• Communication Skills for CRM
• Relationship Building and Management
• Sales and Marketing Strategies
• Customer Service Skills
• CRM Software Applications
• Data Mining and CRM
• Change Management in CRM
• Measuring CRM Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Relationship Management Skills

The Undergraduate Certificate in Customer Relationship Management Skills is a specialized program designed to equip students with the knowledge and skills required to excel in customer-facing roles.
This program focuses on teaching students how to build strong relationships with customers, understand their needs, and deliver exceptional customer service.
Through a combination of theoretical and practical learning, students will gain a deep understanding of customer relationship management principles, including communication, problem-solving, and relationship-building skills.
Upon completion of the program, students will be able to apply their knowledge and skills in real-world settings, driving business growth and customer satisfaction.
The duration of the Undergraduate Certificate in Customer Relationship Management Skills is typically one year, consisting of two semesters of full-time study.
Industry relevance is a key aspect of this program, as it prepares students for careers in customer-facing roles, such as sales, marketing, and customer service.
Graduates of this program can expect to secure roles in various industries, including retail, finance, and healthcare, where customer relationship management skills are highly valued.
The program is designed to be flexible, with online and on-campus delivery options available to accommodate different learning styles and schedules.
By investing in the Undergraduate Certificate in Customer Relationship Management Skills, students can enhance their employability, career prospects, and earning potential in the competitive job market.
This program is ideal for students who want to develop a strong understanding of customer relationship management principles and apply them in a real-world setting.
With its focus on practical learning and industry relevance, the Undergraduate Certificate in Customer Relationship Management Skills is an excellent choice for students looking to launch or advance their careers in customer-facing roles.

Why this course?

Customer Relationship Management Skills are highly valued in today's market, with the UK's customer service industry employing over 1.3 million people, generating a revenue of £43.8 billion in 2020 (Source: CIPD). To stay competitive, businesses need professionals who can effectively manage customer relationships, leading to increased customer satisfaction, loyalty, and ultimately, revenue growth.
Industry Number of Employees Revenue (£ billion)
Retail 430,000 24.4
Financial Services 230,000 34.6
Hospitality 340,000 13.4

Who should enrol in Undergraduate Certificate in Customer Relationship Management Skills?

Customer Relationship Management Skills Ideal for
Recent graduates in business, marketing, or a related field Seeking to develop skills in CRM software, data analysis, and communication
Career changers looking to transition into a customer-facing role Wanting to enhance their understanding of customer needs and preferences
Individuals working in customer service, sales, or account management Seeking to improve their skills in relationship building, conflict resolution, and time management
Those interested in pursuing a career in a customer-centric industry Looking to stay ahead of the competition with the latest CRM trends and best practices