Undergraduate Certificate in Customer Relationship Management

Wednesday, 10 September 2025 01:27:22

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital skill for any aspiring professional.

Understand how to build strong relationships with customers and drive business growth with our Undergraduate Certificate in Customer Relationship Management.

Learn the fundamentals of CRM, including data analysis, customer service, and sales strategies.

Develop essential skills to succeed in a fast-paced business environment.

Gain a competitive edge in the job market with a recognized qualification.

Some key areas of study include:

Customer Segmentation, Relationship Building, and Sales Strategy.

Take the first step towards a successful career in business and explore our Undergraduate Certificate in Customer Relationship Management today.

Customer Relationship Management is a vital skill in today's business landscape, and our Undergraduate Certificate in CRM can help you master it. By learning how to build strong relationships with customers, you'll gain a competitive edge in the job market. This course focuses on developing essential skills in communication, negotiation, and problem-solving, allowing you to effectively manage customer interactions and drive business growth. With a strong understanding of CRM software and tools, you'll be equipped to analyze customer data, identify trends, and make informed decisions. Upon completion, you'll be ready to pursue a career in sales, marketing, or customer service.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Fundamentals
• Customer Relationship Management Systems
• Data Analysis for CRM
• Sales Force Automation
• Customer Service and Support
• Marketing Automation
• Social Media and CRM
• Customer Retention and Loyalty
• CRM Metrics and Performance
• International Business and CRM

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Relationship Management

The Undergraduate Certificate in Customer Relationship Management is a specialized program designed to equip students with the skills and knowledge required to excel in the field of customer service and relationship management.
This program focuses on teaching students how to build strong relationships with customers, understand their needs, and provide them with excellent service. The learning outcomes of this program include developing effective communication skills, learning about customer service strategies, and understanding how to analyze customer data to improve business outcomes.
The duration of the Undergraduate Certificate in Customer Relationship Management is typically one year, which allows students to gain practical experience and apply their knowledge in a real-world setting. The program is designed to be flexible, with both online and on-campus options available to accommodate different learning styles and schedules.
The industry relevance of this program is high, as customer relationship management is a critical component of many businesses. Companies that excel in customer relationship management are more likely to experience increased customer loyalty, retention, and ultimately, revenue growth. By studying customer relationship management, students can gain a competitive edge in the job market and pursue careers in fields such as sales, marketing, and customer success.
Upon completion of the program, students can expect to develop a deep understanding of customer relationship management principles and practices, as well as the skills and knowledge required to apply them in a real-world setting. This can lead to career opportunities in a variety of industries, including retail, finance, and healthcare, among others.
Overall, the Undergraduate Certificate in Customer Relationship Management is a valuable program that can provide students with the skills and knowledge required to succeed in the field of customer service and relationship management.

Why this course?

Customer Relationship Management is a vital skill in today's market, with the UK's customer service industry valued at £43.8 billion in 2020, according to a report by the Chartered Institute of Marketing. To stay competitive, businesses need professionals who can effectively manage customer relationships, leading to increased customer satisfaction, loyalty, and ultimately, revenue growth.
Industry Value Growth Rate
£43.8 billion 3.4% (2020-2025)
Customer Service 4.5% (2020-2025)
Sales and Marketing 2.1% (2020-2025)

Who should enrol in Undergraduate Certificate in Customer Relationship Management?

Ideal Audience for Undergraduate Certificate in Customer Relationship Management Are you a young professional looking to kickstart your career in a dynamic and customer-focused industry?
Key Characteristics: You are likely to be a recent graduate or someone with some work experience, interested in developing skills in customer service, sales, and marketing.
Career Goals: You aspire to work in a role such as a Customer Relationship Manager, Account Manager, or Business Development Manager, where you can leverage your skills to drive business growth and customer satisfaction.
Industry Insights: In the UK, the customer relationship management industry is expected to grow by 4.5% annually, with a projected value of £13.4 billion by 2025. With the rise of digital transformation, companies are looking for professionals who can navigate the complexities of customer data, analytics, and technology.
What to Expect: Our Undergraduate Certificate in Customer Relationship Management will equip you with the knowledge and skills to succeed in this field. You'll learn from industry experts, develop practical skills, and gain a deeper understanding of customer behavior, market trends, and business strategies.