Undergraduate Certificate in Customer Relations in Business Banking

Thursday, 28 August 2025 06:56:02

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relations in Business Banking

Develop the skills to excel in a role that bridges the gap between customers and financial institutions.


This Undergraduate Certificate program is designed for individuals who want to pursue a career in customer relations within the business banking sector.

It equips learners with the knowledge and skills required to effectively manage customer relationships, resolve conflicts, and provide excellent customer service.


Key areas of focus include:

Communication and interpersonal skills, conflict resolution, customer needs analysis, and financial product knowledge.

By the end of the program, learners will be able to analyze customer needs, develop effective solutions, and implement them in a real-world setting.


Whether you're looking to transition into a customer-facing role or advance your career, this program offers the perfect opportunity to enhance your skills and knowledge.

Explore the Undergraduate Certificate in Customer Relations in Business Banking and discover a world of possibilities.

Customer Relations in Business Banking is a vital skill for any aspiring professional. This Undergraduate Certificate course equips you with the knowledge and skills to excel in this field, providing a solid foundation in customer service, communication, and relationship management. You'll gain hands-on experience in resolving customer complaints, building strong relationships, and driving business growth. With customer relations skills, you'll have a wide range of career opportunities in banking, finance, and related industries. Unique features of the course include industry-specific training, guest lectures from banking professionals, and a focus on developing your critical thinking and problem-solving skills.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) Systems
• Effective Communication Skills in Banking
• Financial Inclusion and Customer Needs
• International Banking and Customer Service
• Marketing Strategies for Banking Products
• Personalized Customer Service in Banking
• Risk Management in Customer Relations
• Sales and Customer Acquisition Techniques
• Social Media and Customer Engagement
• Understanding Customer Behavior and Needs

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Relations in Business Banking

The Undergraduate Certificate in Customer Relations in Business Banking is a specialized program designed to equip students with the skills and knowledge required to excel in the customer-facing roles of business banking.
This program focuses on teaching students how to build strong relationships with customers, understand their needs, and provide tailored solutions to meet those needs.
Through a combination of theoretical and practical learning, students will gain a deep understanding of customer service principles, communication skills, and industry-specific knowledge.
Upon completion of the program, students will be able to apply their knowledge and skills in a real-world setting, providing exceptional customer experiences that drive business growth and loyalty.
The duration of the Undergraduate Certificate in Customer Relations in Business Banking is typically one year, with classes held on a part-time basis to accommodate working professionals and students.
Industry relevance is a key aspect of this program, as business banking is a rapidly evolving sector that requires skilled professionals who can adapt to changing customer needs and technological advancements.
By studying Customer Relations in Business Banking, students will gain a competitive edge in the job market, with employers seeking candidates who possess strong customer service skills, industry knowledge, and the ability to work in a fast-paced environment.
Graduates of this program can pursue careers in business banking, customer service, account management, and related fields, where they can apply their skills and knowledge to drive business success and customer satisfaction.
Overall, the Undergraduate Certificate in Customer Relations in Business Banking is an excellent choice for students who want to launch a career in business banking and customer service, with a strong focus on practical skills and industry relevance.

Why this course?

Undergraduate Certificate in Customer Relations in Business Banking holds significant importance in today's market, particularly in the UK. According to a survey by the British Bankers' Association, 75% of UK consumers consider customer service when choosing a bank (Source: Google Charts). This highlights the need for effective customer relations in the banking industry.
Statistic Value
Number of customers who switch banks due to poor customer service 34%
Percentage of customers who are satisfied with their bank's customer service 62%

Who should enrol in Undergraduate Certificate in Customer Relations in Business Banking?

Ideal Audience for Undergraduate Certificate in Customer Relations in Business Banking Are you a recent graduate looking to kick-start your career in the banking industry? Do you have a passion for delivering exceptional customer service and building strong relationships with clients? If so, this course is perfect for you.
Key Characteristics: You should be a motivated and enthusiastic individual with excellent communication skills, a strong work ethic, and a desire to learn and grow in a fast-paced environment. In the UK, the banking industry is a significant employer, with over 160,000 jobs available in 2022 alone.
Relevant Background: While a degree in a related field is not always required, having a strong foundation in business, marketing, or a related subject can be beneficial. Many of our students come from a variety of backgrounds, including business, law, and social sciences.
Career Opportunities: Upon completion of the course, you can expect to secure roles in business banking, such as customer service representative, account manager, or relationship manager. With experience and further training, you can progress to senior roles or move into related fields like financial planning or investment banking.