Undergraduate Certificate in Customer Relations and Sales

Thursday, 11 September 2025 17:51:44

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relations and Sales


Develop the skills to excel in a customer-facing role with our Undergraduate Certificate in Customer Relations and Sales.


This program is designed for individuals who want to understand the principles of customer relations and sales, enabling them to build strong relationships with clients and drive business growth.


Learn how to: effectively communicate with customers, identify their needs, and provide solutions that meet their expectations.

Gain a deep understanding of sales techniques, product knowledge, and customer service skills to succeed in a dynamic business environment.


Our program is ideal for those looking to launch or advance their career in customer relations and sales.


Explore this opportunity further and discover how our Undergraduate Certificate in Customer Relations and Sales can help you achieve your career goals.

Customer Relations and Sales is the foundation of any successful business. This Undergraduate Certificate course equips you with the essential skills to excel in this field, fostering strong relationships with clients and driving sales growth. You'll learn customer relations strategies, negotiation techniques, and effective communication methods. With a focus on sales principles, you'll understand how to identify and capitalize on business opportunities. Upon completion, you'll enjoy career prospects in various industries, including retail, hospitality, and finance. Unique features of the course include interactive workshops and industry guest lectures, providing a comprehensive learning experience.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) Systems
• Sales Strategies and Techniques
• Communication Skills for Effective Customer Service
• Product Knowledge and Demonstration
• Negotiation and Conflict Resolution
• Customer Feedback and Complaint Handling
• Sales Forecasting and Performance Analysis
• Building and Maintaining Customer Relationships
• Understanding Customer Needs and Preferences
• Effective Time Management in Sales Environments

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Certificate in Customer Relations and Sales

The Undergraduate Certificate in Customer Relations and Sales is a specialized program designed to equip students with the skills and knowledge required to excel in customer-facing roles.
This program focuses on teaching students how to build strong relationships with customers, understand their needs, and provide excellent customer service.
Through a combination of theoretical and practical training, students will learn about sales techniques, communication skills, and conflict resolution.
Upon completion of the program, students will be able to analyze customer data, develop effective sales strategies, and implement them in real-world scenarios.
The learning outcomes of this program include the ability to identify and meet customer needs, negotiate sales contracts, and manage customer relationships.
The duration of the Undergraduate Certificate in Customer Relations and Sales is typically one year, although this may vary depending on the institution and the student's prior qualifications.
The program is highly relevant to the sales and customer service industries, where effective communication and relationship-building skills are essential for success.
Many employers require or prefer candidates with a certificate in customer relations and sales, making this program an attractive option for those looking to start or advance their careers in these fields.
Graduates of this program can expect to find employment in a variety of roles, including sales representative, customer service manager, and account manager.
The skills and knowledge gained through this program are also transferable to other industries, such as marketing, human resources, and business development.
Overall, the Undergraduate Certificate in Customer Relations and Sales is a valuable investment for anyone looking to develop their skills in customer-facing roles and advance their careers in the sales and customer service industries.

Why this course?

The Undergraduate Certificate in Customer Relations and Sales is a highly relevant and in-demand qualification in today's market. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer relationships are crucial to their success. Moreover, a report by the Office for National Statistics (ONS) states that the sales and customer service sector is expected to grow by 4.5% annually from 2023 to 2026, creating a high demand for professionals with expertise in customer relations and sales.
Statistic Value
Number of businesses in the sales and customer service sector 1.2 million
Projected growth rate of the sales and customer service sector 4.5%
Percentage of UK businesses that believe customer relationships are crucial to their success 75%

Who should enrol in Undergraduate Certificate in Customer Relations and Sales ?

Ideal Audience for Undergraduate Certificate in Customer Relations and Sales Are you a recent graduate looking to kick-start your career in sales or customer service? Do you want to develop the skills to excel in a fast-paced business environment?
Demographics: Typically, our students are young professionals aged 18-25, with a strong interest in business and customer-facing roles. In the UK, for example, a recent survey found that 75% of graduates are looking to enter the workforce within six months of completing their studies.
Skills and Interests: Our ideal students are motivated, enthusiastic, and eager to learn. They have a strong interest in sales, customer service, and communication, and are looking to develop the skills to succeed in these fields. In the UK, the National Careers Service reports that 60% of graduates are interested in pursuing a career in sales or marketing.
Career Goals: Our students are looking to progress into roles such as sales representative, customer service manager, or account manager. In the UK, the average salary for a sales representative is around £25,000 per annum, with opportunities for career progression and bonuses.